DOCUMENT:Q149384 21-MAR-1998 [msnetwork] TITLE :Error Message: Cannot Open the Online Statement PRODUCT :The Microsoft Network PROD/VER:1.00 1.05 1.20 1.30 OPER/SYS:WINDOWS KEYWORDS:msnnav ====================================================================== --------------------------------------------------------------------- The information in this article applies to: - The Microsoft Network versions 1.0, 1.05, 1.2, 1.3 --------------------------------------------------------------------- SYMPTOMS ======== When you connect to MSN, The Microsoft Network, you may receive the following error message: Cannot open the online statement. Try again later. When you click OK, you are prompted whether you want to disconnect. If you click No, you receive a blank screen. If you then click Go To MSN Central from the MSN icon on the taskbar, MSN operates normally. CAUSE ===== This behavior can occur if the Onlstmt.exe file in the Program Files\The Microsoft Network folder is missing or damaged. RESOLUTION ========== To resolve this issue, use either of the following methods: - Remove and reinstall MSN. - Extract the Onlstmt.exe file from your original Windows 95 disks or CD-ROM to the Program Files\The Microsoft Network folder. The Onlstmt.exe file is located in the Win95_07.cab cabinet file. For information about using the Extract tool, type "extract" (without quotation marks) at a command prompt, or see the following article in the Microsoft Knowledge Base: ARTICLE-ID: Q129605 TITLE : How to Extract Original Compressed Windows Files Additional query words: 1.00 1.05 1.20 1.30 ====================================================================== Keywords : msnnav Version : 1.00 1.05 1.20 1.30 Platform : WINDOWS ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1998.