bww1701lww VALUE-WARE TIP SHEET Value-Ware disks are designed to be easy to use, so we've put a special help file on most of the disks. This "Value" file that you've accessed will help you start up your program, get instructions on its usage, and aid in troubleshooting any problems you might have. In addition, the author's own documentation will usually follow this tip sheet to give you specific assistance on the particular program. 1) FIRST OF ALL MAKE A BACK-UP COPY OF THIS SOFTWARE!!! This will protect you should something happen during the installation process, and you can always use your backup copy to start over!!! 2) Make sure all elements of your computer system are compatible with the requirements for the program. Check especially Graphics Card, Memory Requirements, and whether or not a Hard Drive is needed. 3) If the "Value" file doesn't help, here is what you can do. Examine your disk's directory by typing "DIR" and then at the A: or B: DOS prompt (if the directory of the disk is too long, try "DIR/P" or DIR/W"). Look for any files that end with "DOC" or "TXT", or have a name similar to "README" or "README.NOW" or "READ.1ST", etc. If you enter the command "LIST filename.ext" at the A: or B: prompt where 'filename' is the name and 'ext' is the extension of the file you found (example: "LIST READ.ME"), this may give you additional information. 4) You can print the documentation with your printer if you wish. Turn on your printer, make sure it has paper, then type the command at the A: or B: prompt, "COPY filename.ext PRN" and then , or "PRINT filename.ext" and then . Some disks have special programs which will print the documentation for you, such as "PRINT.BAT", "PRINTDOC.BAT", "PRINTME.BAT",etc. 5) Some programs are too big to fit onto one disk. These files are sometimes "archived" and are represented by one filename with a ".ZIP" or ".ARC" ending, and are usually very large. To de-archive, or "Un-Zip" such a group of files, type: "PKUNZIP A:filename.ZIP d:\path" (for a .ZIP file) or "ARCE A:filename.ARC d:\path" (for an .ARC file) In the example above, 'd:' is the disk drive letter and 'path' is the subdirectory (if any) you want all the un-zipped files to go - usually a Hard Disk. You may have to create a subdirectory to send the files to. 6) Another kind of archived file is a 'self-extracting' file. Say there is a file called "VALUE.EXE on your new disk. It is probably a very large file, and the documentation should indicate if you have one. To extract all the files from "VALUE.EXE", change your current directory to the one you want the files to be stored in, and type "A:VALUE". All of the files in "VALUE.EXE" will be pulled out and copied into your current directory. 7) If all else fails, try looking for files in the directory with an extension of ".EXE", ".COM", or ".BAT". Usually the filename will be based on the title of the program, such as the program "School Mom" is started by the file "SM.EXE". Just type the 'filename' to run the program. 8) If you suspect that the disk is damaged in any way, type "CHKDSK" at the A: or B: prompt to get a quick scan of the disk. Sometimes disks can be magnetically or physically altered either in shipping or in the retail outlet. If you still have trouble, we provide technical support for our disks. We can help you install, learn how to run the program, or give basic computer instructions. The technical support number is (615) 671-0753. You will receive a call within 1 week of your message. Please leave the following information: a) Your name b) Best time to call c) (Area Code) Phone Number d) Name of program e) Program number f) Nature of problem 9) GOOD LUCK! bww1701lww