Bounce Filter
Bounce filters allow actions to be set up that are carried out when an email answer to a newsletter or an e-mailing is received. When an answer is received, bounce management firstly filters and deletes automatically generated emails. The bounce management actions are utilized for the other emails. Possible actions are Forwarding and Autoresponder.
Overview of bounce filters: The details of a bounce filter that already exists can be called up via the symbol Edit at the end of an entry. Alternatively, click the name of the bounce filter in the table. You remove an existing bounce filter via the symbol Delete.
To create a new bounce filter, click on New bounce filter in the overview. On the pages that follow, you can enter the following information:
• | Name: The internal designation of a bounce filter. |
• | Description: A freely selectable description of the bounce filter. |
• | Filter address: Filtering of bounces is carried out under this address. See below for more. |
• | Forwarding address: If you want to forward incoming emails (e.g. for manual reply) to an email address, enter that address here. Activate the tick in front of Forward incoming emails. |
• | The items Use for subscribe address to Form for double-opt-in mail are explained in the next chapter. |
• | Sender address: The Autoresponder is displayed with the sender address given here. |
• | Subject: Enter a text for the subject line of the automatically generated answer. |
• | Text version: Enter the content for the text version here. |
• | HTML version: Enter the content for the HTML version here (if desired). By clicking on the symbol next to HTML version you can open a WYSIWYG-Editor. |
Then click on Save. After saving, you are returned to the bounce filter overview.
Fig. 12.5: Bounce-Filter determine actions for incoming email responses.
The filter address you have entered now appears in the overview. The actions defined in the corresponding bounce filter are used on all emails sent to the address given here. A last step is therefore necessary to complete the setting up of the bounce filter:
Fig. 12.6: After the bounce filter has been set up the filter address appears in the overview.
All reply mails of a mailing will be sent to the sender’s address resp. the reply-to address (if defined) of the mailing (for example newsletter@company.com). Now set up in your email client of that address a forwarder to the email address stated in the overview (xxx@filter.yourcompany.com). Only if this forwarder has been set up, the bounce management can filter all automatically generated replys and forward the remaining emails according to the settings of the bounce-filter and/or reply them via an autoresponder.