Recipients - Managing customer data > Blacklist - Do not mail

Blacklist - Do not mail

It may happen that a recipient contacts you who would not only like to be deleted from the list, but also threatens legal action if he continues to receive mailings from you.

In such cases the blacklist is a safe means of completely excluding individual subscribers from further mailings and protecting you from any trouble. Email addresses that have been entered in the blacklist are automatically excluded from future mailings of your newsletters, even if unknown third parties should register these subscribers again.

1.In order to place an address on this list, click on the Recipients tab. The blacklist is in the Blacklist sub-menu. Enter the relevant email-address in the entry field add email and click on the Add button.
2.Clicking on Add enters this address in the blacklist. The system now adds to the existing blacklist addresses under the input field. The date when the recipient was added to the blacklist is shown next to each entry in the blacklist.
3.In the recipient's profile you will now see the status Blacklisted. See chapter "Show recipient profile".
Fig. 4.28: Addresses on the blacklist receive no newsletters even when they are on the relevant recipient list.

Fig. 4.28: Addresses on the blacklist receive no newsletters even when they are on the relevant recipient list.

There are different possibilities to enter new addresses to the blacklist:

1.pure email address: e.g. somebody@agnitas.de, only this address is entered.
2.placeholder for name: %@agnitas.de, all addresses with @agnitas.de are entered
3.placeholder for domain: somebody@%, all addresses with somebody@ are blacklisted , e.g. somebody@yahoo.com.
4.extended placeholder: %muster@agnitas.de, everything connected with muster@agnitas.de is blacklisted (e.g. michael.muster@agnitas.de).
5.further extended placeholder: %muster%@%, every address containing muster, no matter in which domain, is blacklisted (e.g. m.muster@agnitas.de, michael.muster@yahoo.com, ich_muster_auch@banned.net).
6.placeholder Underline: __@agnitas.de, all addresses with 2 characters are blacklisted (e.g. gl@agnitas.de is blacklisted, mlo@agnitas.de is not).
7.placeholder underline can be combined with % placeholder as desired (e.g. __@agnitas%, here ak@agnitas.com is also blacklisted.

In addition, in the course of importing recipients, it is now possible to import recipients directly into the blacklist if many blacklist entries have to be made. To do so, choose the blacklist import mode when importing recipients.

If you have wrongly or incorrectly marked an address in the blacklist, you can remove the entry by clicking the symbol Delete behind the address.

Please note: If you want to place a larger number of email addresses simultaneously on the blacklist, you can use the OpenEMM import function to do so. Proceed as described in the chapter on "Import function for recipient data" and in the settings on the import profile in the Mode menu, add the value Add recipients to blacklist. The import function supports all of the placeholders named above.