# --
# AgentTicketEscalation.dtl - provides HTML form for bounce mask
# Copyright (C) 2001-2010 OTRS AG, http://otrs.org/
# --
# $Id: AgentTicketEscalation.dtl,v 1.4 2010-07-12 09:40:21 mg Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --
<!-- dtl:block:TicketEscalationFirstResponseTimeOver -->
<a href="$Env{"Baselink"}Action=AgentTicketZoom;TicketID=$LQData{"TicketID"}" title="$QData{"Title"}">
    $Text{"Ticket %s: first response time is over (%s)!", "$QData{"TicketNumber"}", "$QData{"FirstResponseTimeHuman"} / $TimeShort{"$QData{"FirstResponseTimeDestinationDate"}"}"}
</a>
<!-- dtl:block:TicketEscalationFirstResponseTimeOver -->
<!-- dtl:block:TicketEscalationFirstResponseTimeWillBeOver -->
<a href="$Env{"Baselink"}Action=AgentTicketZoom;TicketID=$LQData{"TicketID"}" title="$QData{"Title"}">
    $Text{"Ticket %s: first response time will be over in %s!", "$QData{"TicketNumber"}", "$QData{"FirstResponseTimeHuman"} / $TimeShort{"$QData{"FirstResponseTimeDestinationDate"}"}"}
</a>
<!-- dtl:block:TicketEscalationFirstResponseTimeWillBeOver -->
<!-- dtl:block:TicketEscalationUpdateTimeOver -->
<a href="$Env{"Baselink"}Action=AgentTicketZoom;TicketID=$LQData{"TicketID"}" title="$QData{"Title"}">
    $Text{"Ticket %s: update time is over (%s)!", "$QData{"TicketNumber"}", "$QData{"UpdateTimeHuman"} / $TimeShort{"$QData{"UpdateTimeDestinationDate"}"}"}
</a>
<!-- dtl:block:TicketEscalationUpdateTimeOver -->
<!-- dtl:block:TicketEscalationUpdateTimeWillBeOver -->
<a href="$Env{"Baselink"}Action=AgentTicketZoom;TicketID=$LQData{"TicketID"}" title="$QData{"Title"}">
    $Text{"Ticket %s: update time will be over in %s!", "$QData{"TicketNumber"}", "$QData{"UpdateTimeHuman"} / $TimeShort{"$QData{"UpdateTimeDestinationDate"}"}"}
</a>
<!-- dtl:block:TicketEscalationUpdateTimeWillBeOver -->
<!-- dtl:block:TicketEscalationSolutionTimeOver -->
<a href="$Env{"Baselink"}Action=AgentTicketZoom;TicketID=$LQData{"TicketID"}" title="$QData{"Title"}">
    $Text{"Ticket %s: solution time is over (%s)!", "$QData{"TicketNumber"}", "$QData{"SolutionTimeHuman"} / $TimeShort{"$QData{"SolutionTimeDestinationDate"}"}"}
</a>
<!-- dtl:block:TicketEscalationSolutionTimeOver -->
<!-- dtl:block:TicketEscalationSolutionTimeWillBeOver -->
<a href="$Env{"Baselink"}Action=AgentTicketZoom;TicketID=$LQData{"TicketID"}" title="$QData{"Title"}">
    $Text{"Ticket %s: solution time will be over in %s!", "$QData{"TicketNumber"}", "$QData{"SolutionTimeHuman"} / $TimeShort{"$QData{"SolutionTimeDestinationDate"}"}"}
</a>
<!-- dtl:block:TicketEscalationSolutionTimeWillBeOver -->
