Mailgroups are like a very simple mailing list, or distribution email list. They are commonly used to provide a group of users an easy way to email everyone.
They can also be used to redirect "role" accounts to the appropriate people. For instance, many companies have an "info@" account. If you make an info mailgroup, you can forward any emails sent to info@ to several staff members.
Say your company has 2 salespeople and the owner would like to have any emails coming in to sales@customer.com to go to alice, bob and himself. Here's how to set that up.
  • Create a new mailgroup by clicking "Add mailgroup"
  • For the "Mail group name" field enter sales
  • For the "Mail group members" enter:
    alice@customer.com
    bob@customer.com
    ceo@customer.com
  • Click the "Add Mailgroup" button. To activate your change, click "Commit Session".
  • If you wanted any emails to sales OR info go to this same list of people, add info@customer.com to the "Mail group aliases"

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