Viewing RAS Ticket Details

The library provides detailed information about each Reliability, Availability, and Serviceability (RAS) ticket.

The RAS Ticket Details window provides the following information about each RAS ticket: ticket name, number, creation date, update date, state, priority, description, and technical details. If you need technical support, the Ticket Details window also provides a link to create an online service request (SR).

Users with administrative privileges can view RAS ticket details, but users with user privileges cannot.

  1. From the Tools menu, select All RAS Tickets.

    The Tools - All RAS Tickets screen appears. This screen lists all the tickets in the Unopened and Open states.

  2. NOTE: To view tickets that are in the closed state, select Include Closed Tickets at the bottom of the screen.

  3. Identify the RAS ticket you want to view.
  4. NOTE: Use the Go to RAS Ticket text box to locate a specific RAS ticket number. In addition, if there is more than one page of RAS tickets, use the Page 1 of x arrows to view the additional tickets.

    NOTE: Bold column headings in the table can be sorted. For example, selecting the RAS Ticket column heading will sort by ticket number.

  5. Click Details.

    The Ticket Details window appears.

See also: