Use the snapshot.2 screen to get detailed information
about the status of the library to assist technical support.
The snapshot.3 information comes in a single binary file that contains
library configuration data, library status information, and trace logs for library
components. Administrative users can perform the snapshot.1 operation,
but the information is only viewable by technical support.
The snapshot.1 binary file can be e-mailed to only one e-mail address
at a time.
Make sure to perform the snapshot.1 operation before and after the
library is serviced, and e-mail the file to technical support. The snapshot.3
information will help technical support better diagnose issues with the library.
Note: The webclient.1 allows you to e-mail or download a snapshot.1 file
in binary or ASCII-readable format.
Note: Before you can e-mail the snapshot.6 the library e-mail account
must be configured using the webclient.3
To designate an e-mail address to receive the snapshot.3 file:
- Tap the E-mail text box and use the operator panel keypads to type an
e-mail address.
- Select OK.
Note: At any time, select Cancel to exit the snapshot.2 screen.