Use the snapshot.2 screen to get detailed information about the status of the library to assist technical support.

The snapshot.3 information comes in a single binary file that contains library configuration data, library status information, and trace logs for library components. Administrative users can perform the snapshot.1 operation, but the information is only viewable by technical support.

The snapshot.1 binary file can be e-mailed to only one e-mail address at a time.

Make sure to perform the snapshot.1 operation before and after the library is serviced, and e-mail the file to technical support. The snapshot.3 information will help technical support better diagnose issues with the library.

Note: The webclient.1 allows you to e-mail or download a snapshot.1 file in binary or ASCII-readable format.

Note: Before you can e-mail the snapshot.6 the library e-mail account must be configured using the webclient.3

To designate an e-mail address to receive the snapshot.3 file:

    1. Tap the E-mail text box and use the operator panel keypads to type an e-mail address.
    2. Select OK.

Note: At any time, select Cancel to exit the snapshot.2 screen.