The library provides detailed information about each Reliability, Availability, and Serviceability (RAS) ticket.
The RAS Ticket Details window provides the following information about each RAS ticket: ticket name, number, creation date, update date, state, priority, description, and technical details. If you need technical support, the Ticket Details window also provides a link to create an online service request (SR).
Users with administrative privileges can view RAS ticket details, but users with user privileges cannot.
The Tools - All RAS Tickets screen appears. This screen lists all the tickets in the Unopened and Open states.
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NOTE: To view tickets that are in the closed state, select Include Closed Tickets at the bottom of the screen. |
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NOTE: Use the Go to RAS Ticket text box to locate a specific RAS ticket number. In addition, if there is more than one page of RAS tickets, use the Page 1 of x arrows to view the additional tickets. |
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NOTE: Bold column headings in the table can be sorted. For example, selecting the RAS Ticket column heading will sort by ticket number. |
The Ticket Details window appears.
See also: