Capture the library snapshot and then e-mail it to technical support when requested. The library snapshot information will help technical support better diagnose issues with the library. You can e-mail the library snapshot in binary (default) or ASCII-readable format.
![]() |
NOTE: Before you can e-mail the library snapshot, the library e-mail account must be configured. For more information about configuring the library e-mail account, see Configuring the E-mail Account. |
Users with administrative privileges can capture and e-mail the library snapshot, but users with user privileges cannot.
The Tools - Capture Snapshot screen appears.
If the library e-mail account is not configured, an error message appears. For more information about configuring the library e-mail account, see Configuring the E-mail Account.
Type an e-mail address in the Send the file to an e-mail address text box.
![]() |
NOTE: Enter only one e-mail address in the Send the file to an e-mail address text box. The library does not support e-mailing the library snapshot to more than one e-mail address. |
The Progress Window appears. The Progress Window contains information on the action, elapsed time, and status of the requested operation. Do one of the following:
See also: