Accessing a client through a remote console utility

This topic describes how to access a client using a remote console utility, such as Virtual Network Computing (VNC), from the master console.

Prerequisites

Before you can access a client using a remote console utility, such as VNC, the following requirements must be met:
  • You must have an operating system account on the client.
  • A VNC client must be installed and running on the master console.
  • A VNC server must be installed and running on the client. In addition, a session password must exist.
  • If the service representative is accessing the master console remotely, you must have previously initiated a VPN connection with the service representative.
  • The service representative must have established the VPN connection and used a remote display emulation package, such as VNC, to remotely view the desktop of the master console.

Steps

  1. Double-click the VNC viewer icon on the master console.
  2. Enter the IP address or host name of the client to be accessed and click OK.
  3. Enter the session password and click OK.

Result

After the connection is established, you see the remote desktop of the client. From the VNC connection, you can perform tasks and run commands as if you were physically at the client machine.

Parent topic: Accessing clients remotely

Related information
Client commands

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