This topic provides an overview of the service alert.
Service alert is a feature of the master console that enables SAN Volume Controller to proactively notify the IBM® Support Center of significant errors or failure conditions. This enables IBM to respond quickly to problems that occur, sometimes before the problem has been noticed by your system administrator. For SAN File System, service alert notifies the system administrator of significant errors or failure conditions.
In response to a sever error condition, SAN Volume Controller issues a Simple Network Management Protocol (SNMP) trap and sends that trap to the IBM Director Server running on the master console. The IBM Director Server catches the trap and converts it into a Simple Mail Transfer Protocol (SMTP) e-mail message. Two e-mail messages can be produced: one to the systems administrator in the same way as in SAN File System, and another optional e-mail to the IBM support system. The optional e-mail to the IBM support system is sent to your SMTP mail server and then forwarded to the IBM support system, where it is converted into a problem record.
For SAN File System, service alert notifies the system administrator of significant errors or failure conditions. SAN File System issues an Simple Network Management Protocol (SNMP) trap and sends that trap to the IBM Director Server running on the master console in response to a sever error condition. The IBM Director Server catches the trap and converts it into a Simple Mail Transfer Protocol (SMTP) e-mail message. The e-mail message is then sent to your SMTP mail server and then forwarded to the system administrator. The system administrator can then call the IBM Support Center.
Parent topic: Concepts
Related tasks
Installing the SNMP service
Initiating remote support