Getting help by telephone

With the original purchase of the SAN File System, you have access to extensive support coverage. During the product warranty period, you can call the IBM® Support Center (1 800 426-7378 in the U.S.) for product assistance covered under the terms of the software maintenance contract that comes with SAN File System purchase.

Have the following information ready when you call:
  • SAN File System software identifier, which can be either the product name (SAN File System) or the Product Identification (PID) number
  • Description of the problem
  • Exact wording of any error messages
  • Hardware and software configuration information

If possible, have access to your master console when you call.

In the U.S. and Canada, these services are available 24 hours a day, 7 days a week. In the U.K., these services are available Monday through Friday, from 9:00 a.m. to 6:00 p.m. In all other countries, contact your IBM reseller or IBM marketing representative.1

Parent topic: Getting help, service, and information

1 Response time varies depending on the number and complexity of incoming calls.
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