Manually completing the removal of Multiple Device Manager for Windows
If the Multiple Device Manager uninstallation program
has failed, you can use this procedure to complete the removal process. You
can use this procedure to clean up the following files and directories for
the instance that you are removing:
- The vpd.properties file
- The system registry
- The files and directories that are left behind in the installation directory
(for example, this directory might be C:\Program Files\IBM\mdm\dm)
Prerequisites
 | Attention: Perform this procedure only after running
the Multiple Device Manager uninstallation program if the uninstallation program did not complete
successfully. If you perform this procedure under any other circumstances,
you might delete files that are required. |
Steps
Perform the following steps to clean up your system if the
uninstallation program for Multiple Device Manager has failed:
- Clean up the vpd.properties file:
- Locate vpd.properties file within the %WINDIR% directory (for example,
C:\WINNT\vpd.properties).
- Create a backup copy of this vpd.properties file.
- Edit the vpd.properties file using a text editor.
- Delete all the lines that start with ibmmdmdm .
 | Note: Be careful not to delete other products entries. For example, the IBM TotalStorage CIM
Agent for ESS V1R2 product keys start with the following string: ibmcimagent |
- Save the modifications.
- Close the text editor.
- Clean up the system registry:
 | Note: Use care when using the regedit.exe
editor to view and edit the system registry. The editor does not warn you
of editing errors, and a corrupt registry can disrupt your system to the point
where your only option is to reinstall the Windows operating system. |
- Use the regback.exe program from the Windows Resource Kit to back up the
registry. This step is a precaution for less experienced users.
- From a command prompt window, type regedit.exe to open and
edit the Windows system registry.
- Delete the HKEY_LOCAL_MACHINE\SOFTWARE\IBM\IBM Multiple Device Manager
registry key, if it exists.
- Delete the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\ CurrentVersion\Uninstall\ibmmdmdm
registry key, if it exists.
- Close the Windows system registry.
- Delete any remaining installation files and directories:
- If you want to preserve any of the files or the product installation directory
(for example, C:\Program Files\IBM\mdm\dm), make backup copies of those files
in another directory.
- Delete the Multiple Device Manager installation directory (for example, C:\Program Files\IBM\mdm\dm).
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