Accessing a client through a remote console utility

This task describes how to remotely access a client using a remote console utility, such as VNC, from the master console.

Prerequisites

Before accessing a client using a remote console utility, such as Virtual Network Computing (VNC), the following requirements must be met:
  • An operating system account must be set up on the client to be accessed.
  • A VNC server must be installed and running on the client to be accessed. In addition, a session password must exist.
  • A VNC client must be installed and running on the master console.
  • If the service representative is accessing the master console remotely:
    • You must have previously initiated a VPN connection with the service representative.
    • The service representative must have established the VPN connection and used a remote display emulation package, such as VNC, to remotely view the desktop of the master console.

Steps

  1. Double-click the VNC viewer icon on the master console.
  2. Enter the IP address or host name of the client to be accessed and click OK.
  3. Enter the session password and click OK.

Result

After the connection is established, you will see the remote desktop of the client. From the VNC connection, you can perform tasks and run commands as if you were physically at the client machine.

Parent topic: Managing clients

Related information
Client commands

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