Windows 2000 client dump capability

This topic describes how to create system dumps for SAN File System clients using the Windows 2000 operating system.

You can configure the operating system to generate a dump file if the SAN File System client on the Windows operating system terminates abnormally. By default, the file is C:\WINNT\memory.dmp. You can also configure where the file is saved.

In cases where the SAN File System client hangs, you can force the creation of a dump file. However, you must have previously configured the system to allow the creation of a dump file by:
  • Making sure that the system is configured to generate a dump file. Click Start→Control Panel→System→Advanced→Startup and Recovery→System Failure to verify the settings.
  • Using the registry editor (regedit) to modify the following registry setting:
    Hive:
    HKEY_LOCAL_MACHINE
    Key:
    System\CurrentControlSet\Services\i8042prt\Parameters
    Name:
    CrashOnCtrlScroll
    Data Type:
    REG_DWORD
    Value:
    1
    Note: A value of 1 enables the feature.

    To create a dump file, press and hold the right Ctrl while pressing ScrLk twice from the keyboard. The dump file is generated the next time you power on the machine.

Parent topic: Client diagnostic tools

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