Troubleshooting the master console

This topic provides an overview of how to resolve problems with the master console.

The master console for the SAN File System is an IBM® e(logo)server xSeries® 305 Type 8673 Model RA1 and provides support for Call Home and Remote Access.
Note: A Virtual Private Network (VPN) connection is required for Remote Access functionality. In addition, a remote display emulation package, such as Virtual Networking Computer (VNC), must be installed to access the SAN File System console or the RSA II Web interface.
The following software is used on the master console:
  • Microsoft® Windows® 2000 Advanced Server edition
    Note: The optional Simple Network Management Protocol (SNMP) extensions should not be installed or, if they are installed, the SNMP Trap service must be disabled.
  • IBM Director Server, version 4.1
  • IBM Tivoli® Bonus Pack for SAN Management
  • Adobe Acrobat, version 5.0
  • The PuTTY openssh package

For troubleshooting information, refer to the IBM e(logo)server xSeries® 305 Hardware Maintenance Manual and Troubleshooting Guide. In addition, you can use the documentation that is available with each of the software packages loaded on the master console to troubleshoot software problems.

Parent topic: Troubleshooting

Related concepts
Service alert
Remote access

Related tasks
Remotely accessing the master console

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