This task describes how to remotely access a client using a remote
console utility, such as VNC, from the master console.
Prerequisites
Before accessing a client using a remote console utility, such
as Virtual Network Computing (VNC), the following requirements must be met:
- An operating system account must be set up on the client to be accessed.
- A VNC server must be installed and running on the client to be accessed.
In addition, a session password must exist.
- A VNC client must be installed and running on the master console.
- If the service representative is accessing the master console remotely:
- You must have previously initiated a VPN connection
with the service representative.
- The service representative must have established the VPN connection and
used a remote display emulation package, such as VNC, to remotely view the
desktop of the master console.
Steps
- Double-click the VNC viewer icon on the master console.
- Enter the IP address or host name of the client to be accessed
and click OK.
- Enter the session password and click OK.
Result
After the connection is established, you will see the remote desktop
of the client. From the VNC connection, you can perform tasks and run commands
as if you were physically at the client machine.