Effective troubleshooting
requires that you have ready access to external information, tools to gather
internal information, and communication channels to exchange information with
support teams. IBM provides
you with support resources and tools to build a robust and efficient troubleshooting
environment:
- IBM Software
Support Toolbar: Predefined links to the most useful software support information
for IBM brands
in addition to powerful search capabilities.
- IBM Education
Assistant: Collection of multimedia educational modules designed to help you
gain a better understanding of IBM software products and use them more
effectively to meet your business requirements.
- IBM Support
Assistant: Downloadable serviceability workbench to research, analyze, and
resolve problems using various support features and tools.
- Online Service Request: Online problem management to open, edit and track
open and closed Problem Management Records (PMRs) by customer number.
For information about these and more support resources and tools, visit
the Support Resources page on the IBM Web site at
http://www.ibm.com/software/support/supportresources.html