Determine whether one of the license daemons: lmgrd.exe, rational.exe
or ibmratl.exe, is not working.
About this task
- Click . This
brings up lmtools, a FLEXlm utility that is a GUI version of the command line
utility lmutil.
- In the Services/License Files tab, select Configuration using License
File and enter the complete path (including drive letter) to the
license file on the license server in the text box.
- Go to the Server Status tab. Select Display Everything and
click Perform Status Inquiry.
- If the license server is started, you will see the following lines in
the status output window:
server_hostname: license server UP
(MASTER) v_number
Vendor daemon status (on server_hostname):
rational:
UP v_number
The first line refers to the status of lmgrd.exe,
the second line to the status of the vendor daemon.
Because the IBM Rational license
server software is started, the problem may be the network communication between
client and server. See Checking the Windows network connection.
- If lmgrd.exe is started, but rational.exe or ibmratl.exe is not, the following
lines are displayed in the status output window:
server_hostname:
license server UP (MASTER) v_number
Vendor daemon
status (on server_hostname):
rational [or] ibmratl:
The desired vendor daemon is down.
Check the following:
- The daemon vendor name was unexpectedly terminated
and lmgrd has not yet restarted it. Select the Stop/Reread tab
in the License Tools utility. Expand the Remote Server List and select rational.
Click Reread License File.
- The license file does not correctly specify the path to the vendor daemon
in the line. For example: DAEMON rational [complete path to rational.exe or
ibmratl.exe, including drive letter].
- The version of lmgrd.exe may be incompatible with rational.exe or ibmratl.exe.
You already have FLEXlm (lmgrd.exe) installed on the license server. Confirm
that the date and size of the file install_directory\common\lmgrd.exe matches
the lmgrd.exe found in the \common directory of the product
installation CD.
- If both lmgrd.exe and the vendor daemon are not started, the resulting
status output window will contain the lines:
lmgrd is not running:
Cannot connect to server
FLEXlm error: -15.10.
Check
the following:
- Review the setup and start instructions for the Rational license
server.
- There may be a phantom vendor daemon process started. This occurs when
the lmgrd process is terminated unexpectedly. Press Ctrl-Alt-Del to
bring up the Task Manager. On the Processes tab, look for rational.exe or
ibmratl.exe and/or lmgrd.exe. Terminate these processes. Start the license
server (see Starting the Windows license server)
and check the Server Status in . If the license server
is still not started, and it is configured to start as a service,
restart the computer twice.
- The FLEXlm License Manager application may be out of date or corrupted.