Contacting Rational Technical Support

If you have questions about installing, using, or maintaining this product, contact Rational Technical Support as follows.

Your location

Telephone

Facsimile

E-mail

North America

(800) 433-5444
(toll free)

(408) 863-4000
Cupertino, CA

(781) 676-2460
Lexington, MA

support@rational.com

Europe, Middle East, Africa

+31 (0)20 4546 200
Netherlands

+31 (0)20 4546 202
Netherlands

support@europe.rational.com

Asia Pacific

+61 2 9419 0111
Australia

+61 2 9419 0123
Australia

support@apac.rational.com

 

When you contact Rational Technical Support, please be prepared to supply the following information:

§  Your name, company name, telephone number, and e-mail address

§  Your operating system, version number, and any service packs or patches you have applied

§  Product name and release number

§  Your case ID number (if you are following up on a previously reported problem)

Problems with Templates in Dynamic Domains

If you need help with a customized ProjectConsole Template Builder template that references specific objects within a dynamic domain such as ClearQuest or RequisitePro, please provide a copy of the template and a sample of your source environment that includes the referenced objects. These are very useful in debugging problems.