IBM - IM - Cognos Software - Performance Blueprints in Action - Call Center Operations SLA Monitoring Blueprint powered by IBM Cognos Now!

The video content presented here requires JavaScript to be enabled and the latest version of the Adobe Flash Player. If you are you using a browser with JavaScript disabled please enable it now. Otherwise, please update your version of the free Adobe Flash Player by downloading here.

Performance Blueprints in Action - Call Center Operations SLA Monitoring Blueprint powered by IBM Cognos Now! The video content presented here requires JavaScript to be enabled and the latest version of the Adobe Flash Player. If you are you using a browser with JavaScript disabled please enable it now. Otherwise, please update your version of the free Adobe Flash Player by downloading here.
View PDF Transcript \| Get Adobe® Reader®