The participation in the IBM Analytics Performance Blueprints Beta is governed by both a Cloud Services Agreement and Beta Services Description. These agreements are specific to a user’s country. The agreements for various jurisdictions may be viewed in the document displayed. If you "click" I agree, you are accepting the version of the Cloud Services Agreement and Beta Services Description relevant for your country.

The terms of this Agreement supersede and void any other licensing terms and conditions provided to you in email or any other manner.

_________________________________________________________________________________________________________________________________________________________________________________________________________

U.S.A

 IBM Cloud Services Agreement

This Agreement governs your acquisition and use of IBM Cloud Services. You may select Cloud Services either on-line or through an Order Document IBM provides. The Order Document you submit to IBM will specify the Cloud Services and quantities selected, IBM charges and other details of your order. The Order Document, the Service Description(s) for the selected Cloud Service(s) and this Agreement will constitute the complete agreement for the Cloud Services and will supersede any prior discussions or representations regarding the Cloud Services. Any reproduction of this Agreement made by reliable means is considered an original.

Service Performance and Commitments

When IBM accepts your Order Document for a Cloud Service, IBM will provide you the entitlements specified in the Order Document. You may access the Cloud Service from any location via a network connection. Cloud Services are designed to be available 24/7 subject to maintenance. You will be notified of scheduled maintenance. Service Level commitments, if applicable, are specified in the Service Description. In addition, some Cloud Services include entitlement to use enabling software on your machines. If applicable, descriptions and details of the software and permitted use granted by IBM or third parties will be included in the Service Description.

You may access and use each Cloud Service that you order only to the extent of entitlements acquired by you. You are responsible for use of Cloud Services by any party who accesses the Service with your account credentials.

IBM does not authorize use of any Cloud Service for any unlawful or inappropriate purposes, such as gambling, obscenity, pornography, violence, misappropriation, unauthorized access or interference, viruses or harmful code, harassment, unsolicited or deceptive messages, or evading filters. Any such use is prohibited. Unless expressly provided in this Agreement, you are not authorized to use the Cloud Services to provide hosting or timesharing services to any third party.

Integration, Configuration and Custom Services

IBM may offer additional standard customization and configuration Services. Such Services are detailed in an additional Service Description and may be ordered pursuant to the Order Document. At your request, IBM may perform additional custom services, as specified in a mutually agreed Statement of Work.

Confidentiality and Data Protection

Each Cloud Service is designed to protect the proprietary content that you input into the Cloud Service and to provide for access and use of such content only in accordance with the provision of the Cloud Service. Except as otherwise specified in a Service Description, Cloud Services limit access and use of your proprietary content to IBM employees and contractors as needed to deliver the Cloud Service. IBM will not disclose your proprietary content, and will return or destroy your content upon the expiration or cancellation of the Cloud Service, or earlier upon your request. IBM reserves the right to charge for certain activities performed at your request or direction (such as delivering content in a specific format).

The Service Description for each Cloud Service describes the security functions and features applicable to the Cloud Service. IBM Cloud Services comply with the US-EU and US-Swiss Safe Harbor Frameworks, unless otherwise specified in the Service Description. IBM agrees to provide you notice of any unauthorized third party access to your content of which we become aware and to provide reasonable efforts to remediate identified security vulnerabilities. If your content is lost or damaged, IBM will assist you in restoring the content to the Cloud Service from your last available back up copy in compatible format.

Some of your content or other data may be subject to governmental regulation or otherwise may require security measures beyond those specified by IBM for the Cloud Service. You agree not to input such content in the Cloud Services or to otherwise provide such data in conjunction with other Services unless we have first agreed in writing to provide additional required security measures. You are responsible for all necessary permissions to include the content in the Cloud Service and you grant IBM permission to use, store and process the content in the delivery of the Cloud Services.

Charges, Payments & Taxes

You agree to pay all applicable charges for a Service as set forth in the Agreement and any charges for use in excess of entitlements, any custom, duty, tax (including withholding tax), levy or fee imposed by any authority resulting from your purchase or use of a Service, and any late payment fees. Unless specified otherwise in an Order Document, amounts are due upon receipt of the invoice and payable electronically within 30 days of the invoice date to an account specified by IBM.

Changes

IBM may modify the computing environment used to provide a Cloud Service, provided that such change does not degrade the functionality or the security features of the Cloud Service. Other changes to the Service Description made by IBM will not apply until any agreed renewal or extension.

Term, Termination, Suspension

The term of a Cloud Service is described in the Service Description or Order Document. Any renewal terms for a Cloud Service will be as otherwise specified in the Service Description or Order Document. IBM may withdraw a Cloud Service on 12 months’ notice, or as specified in the Service Description, and IBM will either continue to provide the Cloud Service for the remainder of your unexpired term or work with you to migrate to another IBM Service. IBM may suspend, revoke or limit use of a Cloud Service if in IBM’s sole discretion there is a breach of security, breach of your obligations under the Agreement or violation of law. Charges will continue to accrue for the Cloud Service during any suspension. If the cause of the suspension is reasonably capable of being remedied, IBM will provide you notice of what actions you must take to reinstate the Cloud Service. If you fail to take such actions within a reasonable time, IBM may terminate the Cloud Service.

Liability and Indemnity

IBM’s entire liability for all claims in the aggregate arising from your use of a Cloud Service acquired hereunder will not exceed the amount of any actual direct damages up to the amounts paid in the prior 12 months for the Cloud Service that is the subject of the claim, regardless of the basis of the claim. This limit applies collectively to IBM, its subsidiaries and contractors. IBM will not be liable for special, incidental, exemplary, indirect or economic consequential damages, lost profits, business, revenue, goodwill, or anticipated savings.

If a third party asserts in a litigation against you that a Service acquired hereunder infringes that party’s patent or copyright, IBM will defend you against that claim and pay damages that a court finally awards against you or that are included in a settlement approved by IBM, provided that you promptly notify IBM in writing of the claim, supply information requested by IBM, and allow IBM to control the defense and settlement. IBM reserves the right to modify or replace the Service with an equivalent non-infringing one or, if replacement is not reasonably available, to discontinue the Cloud Service and provide a credit for any pre-paid unexpired term. IBM has no liability for claims that include, in whole or part, items not provided by IBM. You are responsible for any violation of law or any third party rights caused by your content or, except as provided in this paragraph, your use of the Service.

Warranties and Disclaimers

IBM warrants it will provide the Cloud Service using commercially reasonable care and skill in accordance with the Services Description. The warranty period is the term of the Service.

IBM does not warrant uninterrupted or error-free operation of a Cloud Service. These warranties are the exclusive warranties from IBM. They replace all other warranties, including the implied warranties or conditions of satisfactory quality, merchantability, non-infringement, and fitness for a particular purpose.

Compliance with Laws

Each party remains responsible for complying with laws, rules and regulations applicable to its business, use of a Cloud Service, and content, including applicable export and import laws. A Cloud Service is delivered in, and the choice of forum and law (without regard to conflict of laws) is the country and state in which you ordered the Cloud Services.

General

IBM may use global resources (personnel, affiliates, and resources in locations worldwide) and third party suppliers to support the delivery of Cloud Services. Assignment of this Agreement and the rights and obligations under it, including entitlements to the Cloud Service, is not permitted except to a subsidiary or to a successor organization by merger or acquisition. Assignment by IBM in conjunction with the sale of the portion of IBM’s business that includes the Cloud Service is not restricted.

IBM Cloud Services Agreement

IBM Cloud Service Description

Beta Cloud Services for IBM Analytics Performance Blueprints

1.    Cloud Service Description

A Beta Cloud Service is a Cloud Service IBM is developing and testing. You are authorized to use the Beta Cloud Service during the specified beta period for the purpose of evaluating its functionality and to provide feedback to IBM or the third party service provider. IBM may provide additional supporting details and information that apply to your access and use of a Beta Cloud Service. The terms of this IBM Cloud Service Description prevail over those of the Cloud Services Agreement.

2.   Confidentiality and Data Protection

A Beta Cloud Service may not be at a level of performance or compatibility of generally available services IBM markets and is not fully tested, including any data protection and security features. Beta Cloud Services are not designed for use in a production environment or for commercial purposes and any such use is at your own risk. IBM does not guarantee it will make a Beta Cloud Service or any similar services available, or if made available, it will be similar to the Beta Cloud Service. If a generally available service is offered, IBM is under no obligation to offer migration capabilities or services. No integration, configuration or custom services are available.

Beta Cloud Services do not comply with the US-EU and US-Swiss Safe Harbor Frameworks and are not designed to comply with any specific governmental regulation or specific security measures. You agree not to input content that may be subject to any such regulations or required additional security measures.

3.  Charges

Generally there are no charges for use of a Beta Service during the beta period, unless specifically specified by IBM or a third party service provider. If any authority imposes a custom, duty, tax (including withholding tax), levy or fee for the import or export, transfer, access or use of a Beta Cloud Service or third party service, then you are responsible to pay any such amount imposed.

4.    Term

You may use a Beta Cloud Service for the beta period IBM specified or until IBM withdraws or terminated the Beta Cloud Service.

You may terminate use of a Beta Cloud Service at any time by notifying IBM. You are responsible to remove any of your proprietary content you wish to retain prior to expiration or termination of a Beta Cloud Service

IBM may at any time suspend, revoke, limit or refuse participation in or use of a Beta Cloud Service. Content will be destroyed upon the expiration or cancellation of the Beta Cloud Service unless specific migration to the related generally available Cloud Services is available.

 

5.      Changes

IBM may in its reasonable discretion, change the terms applicable to a Beta Cloud Service, modify the computing environment, or withdraw features of a Beta Cloud Service, in whole or in part by providing notice. Continued use is your acceptance of any such change. If you do not accept a change, you are responsible to discontinue use upon such notice.

6.     Liability and Indemnity

If there are no charges, IBM’s entire liability for all claims in the aggregate arising from your use of a Beta Cloud Service acquired hereunder will not exceed the amount of any actual direct damages up to U.S. $1,000.00 (or equivalent in local currency).

7.     Warranties and Disclaimers

A Beta Cloud Service is provided without warranties of any kind. 

8.     Enabling Software

If a Beta Cloud Service includes enabling software, you may use the enabling software only in association with your use of the Beta Cloud Service for the specified term in accordance with the terms set forth in this Service Description. To the extent that the enabling software contains sample code, you have the additional right to make derivative works of the sample code and use for the Beta Cloud Service.

9.    Additional Information

You agree IBM may use all feedback and suggestions you provide. IBM may use cookies and tracking technologies to collect personally identifiable information in gathering usage statistics and information designed to help improve user experience and/or to tailor interactions with users in accordance with http://www-01.ibm.com/software/info/product-privacy/index.html. Where required by applicable law, you have notified the users and obtained their consent to do all of the above.

 

CANADA

 

IBM Cloud Services Agreement

This Agreement governs your acquisition and use of IBM Cloud Services. You may select Cloud Services either on-line or through an Order Document IBM provides. The Order Document you submit to IBM will specify the Cloud Services and quantities selected, IBM charges and other details of your order. The Order Document, the Service Description(s) for the selected Cloud Service(s) and this Agreement will constitute the complete agreement for the Cloud Services and will supersede any prior discussions or representations regarding the Cloud Services. Any reproduction of this Agreement made by reliable means is considered an original.


Service Performance and Commitments

When IBM accepts your Order Document for a Cloud Service, IBM will provide you the entitlements specified in the Order Document. You may access the Cloud Service from any location via a network connection. Cloud Services are designed to be available 24/7 subject to maintenance. You will be notified of scheduled maintenance. Service Level commitments, if applicable, are specified in the Service Description. In addition, some Cloud Services include entitlement to use enabling software on your machines. If applicable, descriptions and details of the software and permitted use granted by IBM or third parties will be included in the Service Description.

You may access and use each Cloud Service that you order only to the extent of entitlements acquired by you. You are responsible for use of Cloud Services by any party who accesses the Service with your account credentials.

IBM does not authorize use of any Cloud Service for any unlawful or inappropriate purposes, such as gambling, obscenity, pornography, violence, misappropriation, unauthorized access or interference, viruses or harmful code, harassment, unsolicited or deceptive messages, or evading filters. Any such use is prohibited. Unless expressly provided in this Agreement, you are not authorized to use the Cloud Services to provide hosting or timesharing services to any third party.

Integration, Configuration and Custom Services

IBM may offer additional standard customization and configuration Services. Such Services are detailed in an additional Service Description and may be ordered pursuant to the Order Document. At your request, IBM may perform additional custom services, as specified in a mutually agreed Statement of Work.

Confidentiality and Data Protection

Each Cloud Service is designed to protect the proprietary content that you input into the Cloud Service and to provide for access and use of such content only in accordance with the provision of the Cloud Service. Except as otherwise specified in a Service Description, Cloud Services limit access and use of your proprietary content to IBM employees and contractors as needed to deliver the Cloud Service. IBM will not disclose your proprietary content, and will return or destroy your content upon the expiration or cancellation of the Cloud Service, or earlier upon your request. IBM reserves the right to charge for certain activities performed at your request or direction (such as delivering content in a specific format).

The Service Description for each Cloud Service describes the security functions and features applicable to the Cloud Service. IBM Cloud Services comply with the US-EU and US-Swiss Safe Harbor Frameworks, unless otherwise specified in the Service Description. IBM agrees to provide you notice of any unauthorized third party access to your content of which we become aware and to provide reasonable efforts to remediate identified security vulnerabilities. If your content is lost or damaged, IBM will assist you in restoring the content to the Cloud Service from your last available back up copy in compatible format.

Some of your content or other data may be subject to governmental regulation or otherwise may require security measures beyond those specified by IBM for the Cloud Service. You agree not to input such content in the Cloud Services or to otherwise provide such data in conjunction with other Services unless we have first agreed in writing to provide additional required security measures. You are responsible for all necessary permissions to include the content in the Cloud Service and you grant IBM permission to use, store and process the content in the delivery of the Cloud Services.

Charges, Payments & Taxes

You agree to pay all applicable charges for a Service as set forth in the Agreement and any charges for use in excess of entitlements, any custom, duty, tax (including withholding tax), levy or fee imposed by any authority resulting from your purchase or use of a Service, and any late payment fees. Unless specified otherwise in an Order Document, amounts are due upon receipt of the invoice and payable electronically within 30 days of the invoice date to an account specified by IBM.

Changes

IBM may modify the computing environment used to provide a Cloud Service, provided that such change does not degrade the functionality or the security features of the Cloud Service. Other changes to the Service Description made by IBM will not apply until any agreed renewal or extension.

Term, Termination, Suspension

The term of a Cloud Service is described in the Service Description or Order Document. Any renewal terms for a Cloud Service will be as otherwise specified in the Service Description or Order Document. IBM may withdraw a Cloud Service on 12 months’ notice, or as specified in the Service Description, and IBM will either continue to provide the Cloud Service for the remainder of your unexpired term or work with you to migrate to another IBM Service. IBM may suspend, revoke or limit use of a Cloud Service if in IBM’s sole discretion there is a breach of security, breach of your obligations under the Agreement or violation of law. Charges will continue to accrue for the Cloud Service during any suspension. If the cause of the suspension is reasonably capable of being remedied, IBM will provide you notice of what actions you must take to reinstate the Cloud Service. If you fail to take such actions within a reasonable time, IBM may terminate the Cloud Service.

Liability and Indemnity

IBM’s entire liability for all claims in the aggregate arising from your use of a Cloud Service acquired hereunder will not exceed the amount of any actual direct damages up to the amounts paid in the prior 12 months for the Cloud Service that is the subject of the claim, regardless of the basis of the claim. This limit applies collectively to IBM, its subsidiaries and contractors. IBM will not be liable for special, incidental, exemplary, indirect or economic consequential damages, lost profits, business, revenue, goodwill, or anticipated savings.

If a third party asserts in a litigation against you that a Service acquired hereunder infringes that party’s patent or copyright, IBM will defend you against that claim and pay damages that a court finally awards against you or that are included in a settlement approved by IBM, provided that you promptly notify IBM in writing of the claim, supply information requested by IBM, and allow IBM to control the defense and settlement. IBM reserves the right to modify or replace the Service with an equivalent non-infringing one or, if replacement is not reasonably available, to discontinue the Cloud Service and provide a credit for any pre-paid unexpired term. IBM has no liability for claims that include, in whole or part, items not provided by IBM. You are responsible for any violation of law or any third party rights caused by your content or, except as provided in this paragraph, your use of the Service.

Warranties and Disclaimers

IBM warrants it will provide the Cloud Service using commercially reasonable care and skill in accordance with the Services Description. The warranty period is the term of the Service.

IBM DOES NOT WARRANT UNINTERRUPTED OR ERROR- FREE OPERATION OF A CLOUD SERVICE. THESE WARRANTIES ARE THE EXCLUSIVE WARRANTIES FROM IBM. THEY REPLACE ALL OTHER WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OR CONDITIONS OF SATISFACTORY QUALITY, MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE.

Compliance with Laws

Each party remains responsible for complying with laws, rules and regulations applicable to its business, use of a Cloud Service, and content, including applicable export and import laws. A Cloud Service is delivered in, and the choice of forum and law (without regard to conflict of laws) is the laws in the Province of Ontario.

General

IBM may use global resources (personnel, affiliates, and resources in locations worldwide) and third party suppliers to support the delivery of Cloud Services. Assignment of this Agreement and the rights and obligations under it, including entitlements to the Cloud Service, is not permitted except to a subsidiary or to a successor organization by merger or acquisition. Assignment by IBM in conjunction with the sale of the portion of IBM’s business that includes the Cloud Service is not restricted.

IBM Business Partners are independent from IBM and unilaterally determine their prices and terms. IBM is not responsible for their actions, statements or the offerings they provide under their agreements.


IBM Cloud Services Agreement

IBM Cloud Service Description

Beta Cloud Services for IBM Analytics Performance Blueprints

1.    Cloud Service Description

A Beta Cloud Service is a Cloud Service IBM is developing and testing. You are authorized to use the Beta Cloud Service during the specified beta period for the purpose of evaluating its functionality and to provide feedback to IBM or the third party service provider. IBM may provide additional supporting details and information that apply to your access and use of a Beta Cloud Service. The terms of this IBM Cloud Service Description prevail over those of the Cloud Services Agreement.

2.   Confidentiality and Data Protection

A Beta Cloud Service may not be at a level of performance or compatibility of generally available services IBM markets and is not fully tested, including any data protection and security features. Beta Cloud Services are not designed for use in a production environment or for commercial purposes and any such use is at your own risk. IBM does not guarantee it will make a Beta Cloud Service or any similar services available, or if made available, it will be similar to the Beta Cloud Service. If a generally available service is offered, IBM is under no obligation to offer migration capabilities or services. No integration, configuration or custom services are available.

Beta Cloud Services do not comply with the US-EU and US-Swiss Safe Harbor Frameworks and are not designed to comply with any specific governmental regulation or specific security measures. You agree not to input content that may be subject to any such regulations or required additional security measures.

3.  Charges

Generally there are no charges for use of a Beta Service during the beta period, unless specifically specified by IBM or a third party service provider. If any authority imposes a custom, duty, tax (including withholding tax), levy or fee for the import or export, transfer, access or use of a Beta Cloud Service or third party service, then you are responsible to pay any such amount imposed.

4.    Term

You may use a Beta Cloud Service for the beta period IBM specified or until IBM withdraws or terminated the Beta Cloud Service.

You may terminate use of a Beta Cloud Service at any time by notifying IBM. You are responsible to remove any of your proprietary content you wish to retain prior to expiration or termination of a Beta Cloud Service

IBM may at any time suspend, revoke, limit or refuse participation in or use of a Beta Cloud Service. Content will be destroyed upon the expiration or cancellation of the Beta Cloud Service unless specific migration to the related generally available Cloud Services is available.

5.      Changes

IBM may in its reasonable discretion, change the terms applicable to a Beta Cloud Service, modify the computing environment, or withdraw features of a Beta Cloud Service, in whole or in part by providing notice. Continued use is your acceptance of any such change. If you do not accept a change, you are responsible to discontinue use upon such notice.

6.     Liability and Indemnity

If there are no charges, IBM’s entire liability for all claims in the aggregate arising from your use of a Beta Cloud Service acquired hereunder will not exceed the amount of any actual direct damages up to U.S. $1,000.00 (or equivalent in local currency).

7.     Warranties and Disclaimers

A Beta Cloud Service is provided without warranties of any kind. 

8.     Enabling Software

If a Beta Cloud Service includes enabling software, you may use the enabling software only in association with your use of the Beta Cloud Service for the specified term in accordance with the terms set forth in this Service Description. To the extent that the enabling software contains sample code, you have the additional right to make derivative works of the sample code and use for the Beta Cloud Service.

9.    Additional Information

You agree IBM may use all feedback and suggestions you provide. IBM may use cookies and tracking technologies to collect personally identifiable information in gathering usage statistics and information designed to help improve user experience and/or to tailor interactions with users in accordance with http://www-01.ibm.com/software/info/product-privacy/index.html. Where required by applicable law, you have notified the users and obtained their consent to do all of the above.

 

Contrat relatif aux services d'informatique en nuage IBM

Description de Services en nuage IBM

Services en nuage en version bęta pour IBM Analytics Performance Blueprints

1.    Description du Service en nuage

Un Service en nuage en version bęta est un Service en nuage qu'IBM est en train de développer et de tester. Vous ętes autorisé ŕ utiliser le Service en nuage en version bęta pendant la période spécifiée, afin d'en évaluer la fonctionnalité, et ŕ fournir des commentaires ŕ IBM ou au tiers fournisseur de services. IBM peut éventuellement fournir des détails et des renseignements supplémentaires qui concernent votre accčs ŕ un Service en nuage en version bęta et votre utilisation d'un tel service. Les modalités du présent document prévalent sur celles du Contrat relatif aux services d'informatique en nuage IBM.

2.    Confidentialité et protection des données

Un Service en nuage en version bęta peut ne pas offrir le niveau de performances ou de compatibilité des services généralement disponibles qu'IBM met en marché. Ce type de service n'a pas été entičrement testé, notamment en ce qui a trait ŕ la protection des données et aux fonctions de sécurité. Les Services en nuage en version bęta ne sont pas conçus pour ętre utilisés dans un environnement de production ou ŕ des fins commerciales. Vous assumez tous les risques inhérents ŕ l'utilisation de ces services dans un tel environnement ou ŕ de telles fins. IBM ne garantit pas qu'elle mettra en disponibilité un Service en nuage en version bęta ou d'autres services semblables. Si IBM met un tel service en disponibilité, elle ne garantit pas que ce service sera similaire au Service en nuage en version bęta. Si IBM met un service en disponibilité générale, elle n'est nullement tenue d'offrir des fonctions ou des services de migration. Aucun service d'intégration, de configuration ou personnalisé n'est offert.

Les Services en nuage en version bęta ne sont pas conformes aux cadres «Safe Harbor» américano-européen et américano-suisse, et ne sont pas conçus pour respecter un rčglement gouvernemental ou des mesures de sécurité spécifiques. Vous convenez de ne pas insérer du contenu qui peut ętre régi par un tel rčglement ou nécessiter des mesures de sécurité supplémentaires.

3.    Frais

De maničre générale, il n'y a aucuns frais pour utiliser un Service en version bęta pendant la période d'évaluation de ce service. IBM ou un tiers fournisseur de services peuvent toutefois spécifier que de tels frais s'appliquent. Si une autorité impose des frais de douane, des droits, une taxe (y compris une retenue fiscale), un prélčvement ou des frais pour l'importation ou l'exportation, le transfert ou l'utilisation d'un Service en nuage en version bęta ou du service d'un tiers ou l'accčs ŕ un tel service, vous avez la responsabilité de payer le montant réclamé.

4.    Période d'utilisation

Vous pouvez utiliser un Service en nuage en version bęta pendant la période spécifiée par IBM ou jusqu'ŕ ce qu'IBM retire ce service ou y mette fin.

Vous pouvez mettre fin en tout temps ŕ l'utilisation d'un Service en nuage en version bęta en avisant IBM. Il vous incombe de retirer tout contenu exclusif que vous désirez conserver avant l'expiration ou la fin de l'utilisation du Service en nuage en version bęta.

IBM peut en tout temps suspendre, révoquer, limiter ou refuser l'utilisation d'un Service en nuage en version bęta.

Le contenu sera détruit dčs l'expiration ou l'annulation du Service en nuage en version bęta, ŕ moins qu'IBM n'offre une option de migration spécifique vers le Service en nuage associé qui est mis en disponibilité générale.

5.    Modifications

Ŕ sa discrétion raisonnable, IBM peut modifier les modalités qui s'appliquent ŕ un Service en nuage en version bęta, modifier l'environnement informatique ou encore retirer des options d'un tel service, en tout ou en partie, en fournissant un avis ŕ ce sujet. Le fait de continuer d'utiliser le service signifie votre acceptation d'une telle modification. Si vous n'acceptez pas une modification, vous devez mettre fin ŕ votre utilisation du service au moment de recevoir l'avis.

6.    Responsabilité et indemnisation

Si l'utilisation du service se fait sans frais, l'entičre responsabilité d'IBM ŕ l'égard de l'ensemble des réclamations découlant de votre utilisation d'un Service en nuage en version bęta acquis aux termes des présentes n'excédera pas la somme des dommages directs réels, jusqu'ŕ concurrence de mille dollars américains (1 000 $ US) ou l'équivalent en devise locale.

7.    Garanties et clauses de non-garantie

Un Service en nuage en version bęta est fourni sans aucune garantie, de quelque nature que ce soit.

8.    Logiciels de soutien

Si un Service en nuage en version bęta comprend un logiciel de soutien, votre utilisation du logiciel de soutien doit se faire uniquement en lien avec votre usage du Service en nuage en version bęta, pour la période spécifiée et conformément aux modalités du présent document. Si le logiciel de soutien contient du code échantillon, vous avez le droit d'utiliser ce code pour créer des śuvres qui en sont dérivées aux fins d'utilisation avec le Service en nuage en version bęta.

9.    Information supplémentaire

Vous convenez qu'IBM peut se servir de tous les commentaires et de toutes les suggestions que vous lui transmettez. IBM peut utiliser des témoins et des technologies de suivi pour recueillir des renseignements personnels permettant d'identifier une personne, en regroupant des statistiques d'utilisation et de l'information conçues pour aider ŕ améliorer l'expérience des utilisateurs ou ŕ personnaliser les interactions avec les utilisateurs, conformément ŕ l'énoncé sur le site http://www-01.ibm.com/software/info/product-privacy/index.html. Lorsque les lois applicables l'exigent, vous devez aviser les utilisateurs et obtenir leur consentement pour mener toutes les activités susmentionnées.

 

ARGENTINA

Acuerdo de Servicios de Cloud de IBM

Este Acuerdo rige la adquisición y el uso por parte del Cliente de los Servicios de Cloud de IBM. El Cliente puede seleccionar los Servicios de Cloud online o a través de un Documento de Pedido que proporciona IBM. El Documento de Pedido que el Cliente envíe a IBM especificará los Servicios de Cloud y las cantidades seleccionadas, los cargos de IBM y otros detalles del pedido. El Documento de Pedido, las Descripciones del Servicio para los Servicios de Cloud seleccionados y este Acuerdo constituirán el acuerdo completo para los Servicios de Cloud y tendrán prioridad sobre cualquier discusión o manifestación anterior en relación con los Servicios de Cloud. Cualquier reproducción de este Acuerdo realizada por medios fiables se considerará un original.

Compromisos y Rendimiento del Servicio

Cuando IBM acepte el Documento de Pedido del Cliente para un Servicio de Cloud, IBM proporcionará al Cliente las habilitaciones especificadas en el Documento de Pedido. El Cliente puede acceder al Servicio de Cloud desde cualquier ubicación a través de una conexión de red. Los Servicios de Cloud se han diseńado para estar disponibles permanentemente (24x7), sin perjuicio de su mantenimiento. El mantenimiento programado se comunicará al Cliente según corresponda. Los compromisos de Nivel de Servicio, si son aplicables, se especifican en la Descripción de Servicios. Además, algunos Servicios de Cloud incluyen autorización para utilizar software de habilitación en las máquinas del Cliente. Si son aplicables, las descripciones y los detalles del software y el uso permitido otorgado por IBM o por un tercero se incluirán en la Descripción de los Servicios.

El Cliente puede acceder y utilizar cada Servicio de Cloud solicitado por el Cliente únicamente en relación con las habilitaciones adquiridas por el propio Cliente. El Cliente es responsable del uso de los Servicios de Cloud por parte de cualquier usuario que acceda al Servicio con las credenciales de la cuenta del Cliente.

IBM no autoriza el uso de ningún Servicio de Cloud con finalidades ilegales o inadecuadas, como juego, obscenidad, pornografía, violencia, apropiación indebida, interferencias o acceso no autorizado, virus o código dańino, acoso, mensajes no solicitados o engańosos, o filtros evasivos. Todos estos tipos de uso quedan prohibidos. A menos que se especifique explícitamente en este Acuerdo, el Cliente no está autorizado para utilizar los Servicios de Cloud para proporcionar servicios de alojamiento o uso temporal compartido a ningún tercero.

Integración, Configuración y Servicios Personalizados

IBM puede ofrecer Servicios adicionales de configuración y personalización estándar. Dichos servicios se detallarán en una Descripción de Servicios adicional y pueden solicitarse tras el Documento de Pedido pertinente. A petición del Cliente, IBM puede llevar ejecutar servicios personalizados adicionales, según se especifique en una Especificación de Trabajo acordada por las dos partes.

Confidencialidad y Protección de Datos

Cada Servicio de Cloud ha sido diseńado para proteger el contenido bajo propiedad que el Cliente incorpora al Servicio de Cloud y para proporcionar el acceso y el uso en relación con el contenido únicamente en función de las provisiones del Servicio de Cloud. A salvo de que se especifique de otro modo en la Descripción de Servicios, los Servicios de Cloud limitan el acceso y el uso del contenido propiedad del Cliente a los contratistas y los empleados de IBM que sean necesarios para la prestación del Servicio de Cloud. IBM no divulgará el contenido bajo propiedad del Cliente, y devolverá o destruirá el contenido del Cliente tras el vencimiento o la cancelación del Servicio de Cloud, o con anterioridad a petición del Cliente. IBM se reserva el derecho a establecer cargos en relación con determinadas actividades llevadas a cabo a petición del Cliente o siguiendo sus directrices (por ejemplo, el suministro de contenido en un formato específico).

La Descripción de Servicios para cada Servicio de Cloud describe las características y las funciones de seguridad aplicables al Servicio de Cloud. Los Servicios de Cloud de IBM cumplen con los Acuerdos de Safe Harbor (Safe Harbor Framework) entre UE y EE.UU. y EE.UU.-Suiza, a menos que se especifique lo contrario en la Descripción de Servicios. IBM se compromete a avisar al Cliente en relación con cualquier acceso no autorizado de un tercero al contenido del Cliente del que IBM tenga noticia, y llevar a cabo esfuerzos razonables para solucionar las posibles vulnerabilidades de seguridad identificadas. Si el contenido del Cliente se pierde o queda dańado, IBM ayudará al Cliente a restaurar el contenido al Servicio de Cloud desde la última copia de seguridad disponible en un formato compatible.

Parte del contenido del Cliente u otros datos pueden quedar sujetos a leyes gubernamentales o pueden requerir medidas de seguridad más allá de las especificadas por IBM para el Servicio de Cloud. El Cliente acepta no incluir dicho contenido en los Servicios de Cloud ni proporcionar dichos datos conjuntamente con otros Servicios, a menos que ambas partes hayan acordado previamente por escrito proporcionar las medidas de seguridad necesarias adicionales. El Cliente es el responsable de todos los permisos necesarios para incluir el contenido en el Servicio de Cloud, y el Cliente otorga a IBM permiso para utilizar, almacenar y procesar el contenido en la prestación de los Servicios de Cloud.

Cargos, Pagos y Tasas

El Cliente acepta pagar todos los cargos aplicables para un Servicio según lo establecido en el Acuerdo y cualquier cargo por uso en exceso de las habilitaciones, cualquier pago de aduana, tasa, impuesto (incluyendo las retenciones), gravamen o cargo impuesto por cualquier autoridad como resultado de la compra o el uso del Servicio por parte del Cliente, o cualquier recargo por demora. A menos que se especifique de otro modo en un Documento de Pedido, las cantidades serán debidas a partir de la recepción de la factura y deben pagarse electrónicamente dentro del plazo de 30 días tras la fecha de la factura, a una cuenta especificada por IBM.

Cambios

IBM puede modificar el entorno informático utilizado para suministrar un Servicio de Cloud, siempre que dicho cambio no degrade la funcionalidad o las características de seguridad del Servicio de Cloud. Los otros cambios realizados por IBM en la Descripción de Servicios no serán aplicables hasta que se produzca una ampliación o una renovación acordadas por ambas partes.

Vigencia, Resolución y Suspensión

El plazo de un Servicio de Cloud se describe en la Descripción de Servicios o el Documento de Pedido. Cualquier plazo de renovación para un Servicio de Cloud se especificará debidamente en la Descripción de Servicios o el Documento de Pedido. IBM puede retirar un Servicio de Cloud de su oferta de servicios tras notificación con 12 meses de antelación, o según se especifique en la Descripción de Servicios, e IBM seguirá proporcionando el Servicio de Cloud durante el plazo restante no expirado o trabajará conjuntamente con el Cliente para realizar la migración a otro Servicio de IBM. IBM puede suspender, revocar o limitar el uso de un Servicio de Cloud a discreción propia, si IBM percibe una infracción de seguridad, una infracción de las obligaciones del Cliente establecidas en el Acuerdo o una infracción legal. Los cargos seguirán acumulándose, en relación con el Servicio de Cloud, durante cualquier suspensión. Si el motivo de la suspensión tiene una resolución razonablemente posible, IBM informará al Cliente acerca de las acciones que el Cliente debe llevar a cabo para volver a activar el Servicio de Cloud. Si el Cliente no lleva a cabo estas acciones en un período razonable, IBM puede resolver el Servicio de Cloud.

Responsabilidad e Indemnización

La responsabilidad total de IBM por todas las reclamaciones en conjunto que surjan a raíz del uso por parte del Cliente del Servicio de Cloud adquirido bajo este documento no superará el importe de los dańos reales directos sufridos por el Cliente, con un límite máximo igual a las cantidades pagadas en los 12 meses anteriores por el Servicio de Cloud sujeto de la reclamación, independientemente del origen de la reclamación. Este límite se aplica colectivamente a IBM, las subsidiarias de IBM y los contratistas de IBM. IBM no será responsable de ningún tipo de dańo reputacional, especial, accidental, ejemplar, indirecto o consecuencial, ni de la pérdida de beneficios, negocios, ingresos, plusvalías o ahorros previstos.

Si un tercero alega, en un litigio contra el Cliente, que un Servicio adquirido bajo las condiciones establecidas en este documento vulnera la patente o los derechos de autor de dicho tercero, IBM defenderá al Cliente frente a dicha reclamación y pagará todos los dańos y perjuicios que un tribunal establezca en sentencia firme contra el Cliente o que estén incluidos en una transacción aprobada por IBM, siempre que el Cliente notifique a IBM por escrito y con antelación suficiente la posible reclamación, aporte la información solicitada por IBM y permita a IBM tener el control de la defensa y la transacción. IBM se reserva el derecho a modificar o a sustituir el Servicio por otro equivalente que no incurra en ninguna infracción o, si la sustitución no es una solución razonablemente disponible, a interrumpir el Servicio de Cloud y a abonar un crédito por cualquier plazo pagado por adelantado y no expirado. IBM no tiene ninguna responsabilidad respecto a reclamaciones que incluyan, total o parcialmente, elementos no suministrados por IBM. El Cliente es responsable de cualquier infracción de la ley o de los derechos de autor de un tercero provocada por algún contenido del Cliente o, excepto en lo establecido en este párrafo, por el uso del Servicio por parte del Cliente.

Garantías y Exclusiones

IBM garantiza que prestará el Servicio de Cloud con pericia y cuidado comercialmente razonables en concordancia con la Descripción de los Servicios. El período de garantía es el plazo de los Servicios.

IBM NO GARANTIZA EL FUNCIONAMIENTO ININTERRUMPIDO O LIBRE DE ERRORES DE UN SERVICIO DE CLOUD. ESTAS GARANTÍAS SON LAS ÚNICAS QUE OFRECE IBM. SUSTITUYEN TODAS LAS DEMÁS GARANTÍAS, INCLUIDAS LAS CONDICIONES O GARANTÍAS IMPLÍCITAS DE CALIDAD SATISFACTORIA, COMERCIABILIDAD, NO INFRACCIÓN Y ADECUACIÓN PARA UN FIN CONCRETO.

Cumplimiento de las Leyes

Cada una de las partes es responsable del cumplimiento de las leyes, las normas y las regulaciones aplicables a sus actividades empresariales, al uso de un Servicio de Cloud y al contenido, incluyendo las leyes vigentes de importación y exportación. Un Servicio de Cloud se considera prestado en el país y estado/región en el cual el Cliente ha solicitado los Servicios de Cloud, y son las leyes y las instituciones de dicho país las que rigen este proceso (con independencia de posibles conflictos legales).

General

IBM puede utilizar recursos globales (personal, afiliados y recursos ubicados en cualquier parte del mundo) y proveedores terceros para dar soporte a la prestación de los Servicios de Cloud. No se permite la cesión de este Acuerdo ni de los derechos y obligaciones subyacentes al mismo, incluyendo las habilitaciones del Servicio de Cloud, excepto a una subsidiaria o una organización sucesora resultante de una fusión o adquisición. Si la cesión la lleva a cabo IBM dentro de la venta de la parte del negocio de IBM que incluye el Servicio de Cloud, no se incluye bajo la restricción detallada anteriormente.

Los Business Partners de IBM son independientes de IBM y determinan de forma unilateral sus precios y sus condiciones. IBM no es responsable de las acciones, las declaraciones o las ofertas que los Business Partners de IBM realicen bajo sus propios acuerdos.

 

Acuerdo de Servicio de Clouds de IBM

Descripción del Servicio de Cloud de IBM

Versión Beta de un Servicio de Cloud para IBM Analytics Performance Blueprints

1.    Descripción de un Servicio de Cloud

Un Servicio de Cloud Beta es un Servicio de Cloud que IBM está desarrollando y probando. El Cliente está autorizado para utilizar el Servicio de Cloud Beta durante el período beta especificado con el objetivo de evaluar su funcionalidad y para proporcionar comentarios a IBM o al proveedor de servicios de terceros. IBM puede proporcionar detalles e información de soporte adicionales que se apliquen al acceso y el uso de un Servicio de Cloud Beta por parte del Cliente. Los términos de esta Descripción de Servicio de Cloud de IBM prevalecen sobre los términos del Acuerdo de Servicio de Clouds.

2.    Confidencialidad y Protección de Datos

Un Servicio de Cloud Beta posiblemente no estará al nivel de rendimiento o compatibilidad de un servicio disponible de forma generalizada que IBM comercializa y posiblemente no se habrá comprobado exhaustivamente, y esta limitación incluye también sus características de seguridad y protección de datos personales. Los Servicio de Clouds Beta no están diseńados para su uso en un entorno de producción o con fines comerciales y cualquier uso de este tipo es por cuenta y riesgo del Cliente. IBM no garantiza que pondrá a disposición un Servicio de Cloud Beta o cualquier servicio similar, o en caso de ofrecerlo, será similar al Servicio de Cloud Beta. Si se ofrece un servicio de disponibilidad general, IBM no tiene ninguna obligación de ofrecer prestaciones o servicios de migración. No hay disponible ningún servicio de integración, configuración o personalizado.

Los Servicio de Clouds Beta no cumplen las directrices de Acuerdo de Safe Harbor (Safe Harbor Frameworks) entre Estados Unidos-UE y entre Estados Unidos-Suiza, y no se han diseńado para estar en conformidad con ninguna regulación gubernamental específica o medida de seguridad específica. El Cliente acepta no incorporar contenido que pueda estar sujeto a tales regulaciones o a medidas de seguridad adicionales que sean necesarias.

3.    Cargos

En general no se aplican cargos por el uso de un Servicio Beta durante el período beta, salvo que lo especifique expresamente IBM o un proveedor de servicios tercero. Si algún organismo impusiese un arancel, tasa, impuesto (incluyendo las retenciones), gravamen o cargo a la importación o exportación, transferencia, acceso o uso de la versión Beta de un Servicio de Cloud o un servicio de un tercero, el Cliente deberá pagar la cantidad correspondiente.

4.    Vigencia

El Cliente puede utilizar un Servicio de Cloud Beta durante el período beta que IBM especifique o hasta que IBM retire o resuelva el Servicio de Cloud Beta.

El Cliente puede resolver el uso de un Servicio de Cloud Beta en cualquier momento mediante notificación a IBM. El Cliente es responsable de retirar cualquier contenido de su propiedad que el Cliente quiera conservar antes de la expiración o resolución de un Servicio de Cloud Beta.

IBM puede, en cualquier momento, suspender, revocar, limitar o rechazar la participación en o el uso de un Servicio de Cloud Beta.

El contenido se destruirá al expirar o cancelarse el Servicio de Cloud Beta a menos que esté disponible una migración específica al Servicio de Cloud de disponibilidad general relacionado.

5.    Cambios

IBM puede, a discreción propia, modificar las condiciones aplicables a un Servicio de Cloud Beta, modificar el entorno informático o retirar las prestaciones de un Servicio de Cloud Beta, en su totalidad o en parte, mediante aviso. El uso continuado por parte del Cliente supone la aceptación de dichas modificaciones por parte del Cliente. Si el Cliente no acepta una modificación, el Cliente será responsable de la discontinuidad del uso a partir de la notificación.

6.    Responsabilidad e Indemnización

Si no existen cargos, la responsabilidad total de IBM en relación con posibles reclamaciones originadas por el uso de un Servicio de Cloud Beta por parte del Cliente, adquirido en base a lo establecido en el presente documento, no superará la cantidad de los dańos directos reales hasta un máximo de 1.000 USD (o el importe equivalente en la divisa local).

7.    Garantías y Exclusiones

Un Servicio de Cloud Beta se presta sin garantía de ningún tipo.

8.    Software de Habilitación

Si un Servicio de Cloud Beta incluye software de habilitación, el Cliente sólo puede utilizar el software de habilitación en asociación con el uso del Servicio de Cloud Beta para el término especificado de acuerdo con los términos establecidos en la presente Descripción de Servicios. En la medida en que el software de habilitación contiene código de muestra, el Cliente tiene el derecho adicional de realizar trabajos derivados del código de muestra y utilizarlos para el Servicio de Cloud Beta.

9.    Información Adicional

El Cliente acepta que IBM puede utilizar todos los comentarios y las sugerencias que aporte el Cliente. El Cliente acepta que IBM puede utilizar cookies y tecnologías de seguimiento para recoger datos de Carácter Personal con el fin de recopilar información y estadísticas de uso diseńadas para ayudar a mejorar la experiencia del usuario y/o personalizar las interacciones con los usuarios de acuerdo con lo establecido en http://www-01.ibm.com/software/info/product-privacy/index.html. Donde así lo requiera la legislación aplicable, el Cliente deberá haber notificado a los usuarios y obtenido su consentimiento para llevar a cabo todo lo anterior.

 

AUSTRALIA

 

IBM Australia Limited
ABN 79 000 024 733
Level 13, IBM Centre, 601 Pacific Highway, St Leonards NSW 2065

IBM Cloud Services Agreement

This Agreement governs your acquisition and use of IBM Cloud Services. You may select Cloud Services either on-line or through an Order Document IBM provides. The Order Document you submit to IBM will specify the Cloud Services and quantities selected, IBM charges and other details of your order. The Order Document, the Service Description(s) for the selected Cloud Service(s) and this Agreement will constitute the complete agreement for the Cloud Services and will supersede any prior discussions or representations regarding the Cloud Services. Any reproduction of this Agreement made by reliable means is considered an original.


Service Performance and Commitments

When IBM accepts your Order Document for a Cloud Service, IBM will provide you the entitlements specified in the Order Document. You may access the Cloud Service from any location via a network connection. Cloud Services are designed to be available 24/7 subject to maintenance. You will be notified of scheduled maintenance. Service Level commitments, if applicable, are specified in the Service Description. In addition, some Cloud Services include entitlement to use enabling software on your machines. If applicable, descriptions and details of the software and permitted use granted by IBM or third parties will be included in the Service Description.

You may access and use each Cloud Service that you order only to the extent of entitlements acquired by you. You are responsible for use of Cloud Services by any party who accesses the Service with your account credentials.

IBM does not authorise use of any Cloud Service for any unlawful or inappropriate purposes, such as gambling, obscenity, pornography, violence, misappropriation, unauthorised access or interference, viruses or harmful code, harassment, unsolicited or deceptive messages, or evading filters. Any such use is prohibited. Unless expressly provided in this Agreement, you are not authorised to use the Cloud Services to provide hosting or timesharing services to any third party.

Integration, Configuration and Custom Services

IBM may offer additional standard customisation and configuration Services. Such Services are detailed in an additional Service Description and may be ordered pursuant to the Order Document. At your request, IBM may perform additional custom services, as specified in a mutually agreed Statement of Work.

Confidentiality and Data Protection

Each Cloud Service is designed to protect the proprietary content that you input into the Cloud Service and to provide for access and use of such content only in accordance with the provision of the Cloud Service. Except as otherwise specified in a Service Description, Cloud Services limit access and use of your proprietary content to IBM employees and contractors as needed to deliver the Cloud Service. IBM will not disclose your proprietary content, and will return or destroy your content upon the expiration or cancellation of the Cloud Service, or earlier upon your request. IBM reserves the right to charge for certain activities performed at your request or direction (such as delivering content in a specific format).

The Service Description for each Cloud Service describes the security functions and features applicable to the Cloud Service. IBM Cloud Services comply with the US-EU and US-Swiss Safe Harbor Frameworks, unless otherwise specified in the Service Description. IBM agrees to provide you notice of any unauthorised third party access to your content of which we become aware and to provide reasonable efforts to remediate identified security vulnerabilities. If your content is lost or damaged, IBM will assist you in restoring the content to the Cloud Service from your last available back up copy in compatible format.

Some of your content or other data may be subject to governmental regulation or otherwise may require security measures beyond those specified by IBM for the Cloud Service. You agree not to input such content in the Cloud Services or to otherwise provide such data in conjunction with other Services unless we have first agreed in writing to provide additional required security measures. You are responsible for all necessary permissions and notifications (including those relating to individuals’ information) to include the content in the Cloud Service and you grant IBM permission to use, store and process the content in the delivery of the Cloud Services.

Charges, Payments & Taxes

You agree to pay all applicable charges for a Service as set forth in the Agreement and any charges for use in excess of entitlements, any custom, duty, tax (including withholding tax), levy or fee imposed by any authority resulting from your purchase or use of a Service, and any late payment fees. Unless specified otherwise in an Order Document, amounts are due upon receipt of the invoice and payable electronically within 30 days of the invoice date to an account specified by IBM.

Changes

IBM may modify the computing environment used to provide a Cloud Service, provided that such change does not degrade the functionality or the security features of the Cloud Service. Other changes to the Service Description made by IBM will not apply until any agreed renewal or extension.

Term, Termination, Suspension

The term of a Cloud Service is described in the Service Description or Order Document. Any renewal terms for a Cloud Service will be as otherwise specified in the Service Description or Order Document. IBM may withdraw a Cloud Service on 12 months’ notice, or as specified in the Service Description, and IBM will either continue to provide the Cloud Service for the remainder of your unexpired term or work with you to migrate to another IBM Service. IBM may suspend, revoke or limit use of a Cloud Service if in IBM’s sole discretion there is a breach of security, breach of your obligations under the Agreement or violation of law. Charges will continue to accrue for the Cloud Service during any suspension. If the cause of the suspension is reasonably capable of being remedied, IBM will provide you notice of what actions you must take to reinstate the Cloud Service. If you fail to take such actions within a reasonable time, IBM may terminate the Cloud Service.

Liability and Indemnity

IBM’s entire liability for all claims in the aggregate arising from your use of a Cloud Service acquired hereunder will not exceed the amount of any actual direct damages up to the amounts paid in the prior 12 months for the Cloud Service that is the subject of the claim, regardless of the basis of the claim. This limit applies collectively to IBM, its subsidiaries and contractors. IBM will not be liable for special, incidental, exemplary, indirect or economic consequential damages, lost profits, business, revenue, goodwill, or anticipated savings.

If a third party asserts in a litigation against you that a Service acquired hereunder infringes that party’s patent or copyright, IBM will defend you against that claim and pay damages that a court finally awards against you or that are included in a settlement approved by IBM, provided that you promptly notify IBM in writing of the claim, supply information requested by IBM, and allow IBM to control the defense and settlement. IBM reserves the right to modify or replace the Service with an equivalent non-infringing one or, if replacement is not reasonably available, to discontinue the Cloud Service and provide a credit for any pre-paid unexpired term. IBM has no liability for claims that include, in whole or part, items not provided by IBM. You are responsible for any violation of law or any third party rights caused by your content or, except as provided in this paragraph, your use of the Service.

Warranties and Disclaimers

IBM warrants it will provide the Cloud Service using commercially reasonable care and skill in accordance with the Services Description. The warranty period is the term of the Service.

IBM Does Not Warrant Uninterrupted Or Error- Free Operation Of A Cloud Service. Where IBM Is In Breach Of Any Applicable Warranty Or Guarantee Implied By The Australian Consumer Law, IBM’s Liability Is Limited To, At IBM's Discretion, Supplying The Services Again Or Paying The Cost Of Having The Services Supplied Again. These Are The Exclusive Warranties And Guarantees From IBM. They Replace All Other Warranties And Guarantees, Including Any Other Implied Warranties, Guarantees Or Conditions. This Paragraph Applies To The Extent Permitted By Law.

Compliance with Laws

Each party remains responsible for complying with laws, rules and regulations applicable to its business, use of a Cloud Service, and content, including applicable export and import laws. A Cloud Service is delivered in, and the choice of forum and law (without regard to conflict of laws) is the country and state in which you ordered the Cloud Services.

General

IBM may use global resources (personnel, affiliates, and resources in locations worldwide) and third party suppliers to support the delivery of Cloud Services. Assignment of this Agreement and the rights and obligations under it, including entitlements to the Cloud Service, is not permitted except to a subsidiary or to a successor organisation by merger or acquisition. Assignment by IBM in conjunction with the sale of the portion of IBM’s business that includes the Cloud Service is not restricted.

IBM Business Partners are independent from IBM and unilaterally determine their prices and terms. IBM is not responsible for their actions, statements or the offerings they provide under their agreements.


 

IBM Cloud Services Agreement

IBM Cloud Service Description

Beta Cloud Services for IBM Analytics Performance Blueprints

1.    Cloud Service Description

A Beta Cloud Service is a Cloud Service IBM is developing and testing. You are authorized to use the Beta Cloud Service during the specified beta period for the purpose of evaluating its functionality and to provide feedback to IBM or the third party service provider. IBM may provide additional supporting details and information that apply to your access and use of a Beta Cloud Service. The terms of this IBM Cloud Service Description prevail over those of the Cloud Services Agreement.

2.   Confidentiality and Data Protection

A Beta Cloud Service may not be at a level of performance or compatibility of generally available services IBM markets and is not fully tested, including any data protection and security features. Beta Cloud Services are not designed for use in a production environment or for commercial purposes and any such use is at your own risk. IBM does not guarantee it will make a Beta Cloud Service or any similar services available, or if made available, it will be similar to the Beta Cloud Service. If a generally available service is offered, IBM is under no obligation to offer migration capabilities or services. No integration, configuration or custom services are available.

Beta Cloud Services do not comply with the US-EU and US-Swiss Safe Harbor Frameworks and are not designed to comply with any specific governmental regulation or specific security measures. You agree not to input content that may be subject to any such regulations or required additional security measures.

3.  Charges

Generally there are no charges for use of a Beta Service during the beta period, unless specifically specified by IBM or a third party service provider. If any authority imposes a custom, duty, tax (including withholding tax), levy or fee for the import or export, transfer, access or use of a Beta Cloud Service or third party service, then you are responsible to pay any such amount imposed.

4.    Term

You may use a Beta Cloud Service for the beta period IBM specified or until IBM withdraws or terminated the Beta Cloud Service.

You may terminate use of a Beta Cloud Service at any time by notifying IBM. You are responsible to remove any of your proprietary content you wish to retain prior to expiration or termination of a Beta Cloud Service

IBM may at any time suspend, revoke, limit or refuse participation in or use of a Beta Cloud Service. Content will be destroyed upon the expiration or cancellation of the Beta Cloud Service unless specific migration to the related generally available Cloud Services is available.

5.      Changes

IBM may in its reasonable discretion, change the terms applicable to a Beta Cloud Service, modify the computing environment, or withdraw features of a Beta Cloud Service, in whole or in part by providing notice. Continued use is your acceptance of any such change. If you do not accept a change, you are responsible to discontinue use upon such notice.

6.     Liability and Indemnity

If there are no charges, IBM’s entire liability for all claims in the aggregate arising from your use of a Beta Cloud Service acquired hereunder will not exceed the amount of any actual direct damages up to U.S. $1,000.00 (or equivalent in local currency).

7.     Warranties and Disclaimers

A Beta Cloud Service is provided without warranties of any kind. 

8.     Enabling Software

If a Beta Cloud Service includes enabling software, you may use the enabling software only in association with your use of the Beta Cloud Service for the specified term in accordance with the terms set forth in this Service Description. To the extent that the enabling software contains sample code, you have the additional right to make derivative works of the sample code and use for the Beta Cloud Service.

9.    Additional Information

You agree IBM may use all feedback and suggestions you provide. IBM may use cookies and tracking technologies to collect personally identifiable information in gathering usage statistics and information designed to help improve user experience and/or to tailor interactions with users in accordance with http://www-01.ibm.com/software/info/product-privacy/index.html. Where required by applicable law, you have notified the users and obtained their consent to do all of the above.

 

 

 

 

BELGIUM

 

IBM Cloud Services Agreement

This Agreement governs your acquisition and use of IBM Cloud Services. You may select Cloud Services either on-line or through an Order Document IBM provides. The Order Document you submit to IBM will specify the Cloud Services and quantities selected, IBM charges and other details of your order. The Order Document, the Service Description(s) for the selected Cloud Service(s) and this Agreement will constitute the complete agreement for the Cloud Services and will supersede any prior discussions or representations regarding the Cloud Services. Any reproduction of this Agreement made by reliable means is considered an original.


Service Performance and Commitments

When IBM accepts your Order Document for a Cloud Service, IBM will provide you the entitlements specified in the Order Document. You may access the Cloud Service from any location via a network connection. Cloud Services are designed to be available 24/7 subject to maintenance. You will be notified of scheduled maintenance. Service Level commitments, if applicable, are specified in the Service Description. In addition, some Cloud Services include entitlement to use enabling software on your machines. If applicable, descriptions and details of the software and permitted use granted by IBM or third parties will be included in the Service Description.

You may access and use each Cloud Service that you order only to the extent of entitlements acquired by you. You are responsible for use of Cloud Services by any party who accesses the Service with your account credentials.

IBM does not authorize use of any Cloud Service for any unlawful or inappropriate purposes, such as gambling, obscenity, pornography, violence, misappropriation, unauthorized access or interference, viruses or harmful code, harassment, unsolicited or deceptive messages, or evading filters. Any such use is prohibited. Unless expressly provided in this Agreement, you are not authorized to use the Cloud Services to provide hosting or timesharing services to any third party.

Integration, Configuration and Custom Services

IBM may offer additional standard customization and configuration Services. Such Services are detailed in an additional Service Description and may be ordered pursuant to the Order Document. At your request, IBM may perform additional custom services, as specified in a mutually agreed Statement of Work.

 

Confidentiality and Data Protection

Each Cloud Service and its related practices and procedures are designed to protect the proprietary content that you input into the Cloud Service and to provide for access and use of such content only in accordance with the provision of the Cloud Service. Except as otherwise specified in a Service Description, Cloud Services limit access and use of your proprietary content to IBM employees and contractors as needed to deliver the Cloud Service. The Service Description for each Cloud Service describes the applicable security functions and features, practices and procedures, including technical and organizational measures, which IBM will implement. By using the Cloud Services, you accept that they meet your requirements.

IBM will not disclose your proprietary content, and will return or destroy your content (including any personal data) upon the expiration or cancellation of the Cloud Service, or earlier upon your request. IBM reserves the right to charge for certain activities performed at your request or direction (such as delivering content in a specific format). IBM agrees to provide you notice of any unauthorized third party access to your content of which we become aware and to provide reasonable efforts to remediate identified security vulnerabilities. If your content is lost or damaged, IBM will assist you in restoring the content to the Cloud Service from your last available back up copy in compatible format.

Unless expressly stated in the Service Description, the Cloud Service is not designed for content that is subject to governmental regulation or requires security measures beyond those specified in the Service Description. Such data includes: 1) sensitive personal data and other data, the loss of which would trigger a data breach notification requirement, or 2) personal health information. You agree not to input such content in the Cloud Services or to otherwise provide such data in conjunction with other Services. You are responsible for all necessary consents to include the content (including any personal data) in the Cloud Service and you grant IBM permission to use, store and process the content in the delivery of the Cloud Services. You are also responsible for all costs IBM may incur relating to any such information made available by Customer to the IBM Cloud Services, including those arising out of any third party claims.

IBM Cloud Services comply with the US-EU and US-Swiss Safe Harbor Frameworks, unless otherwise specified in the Service Description. If required by law, the parties will enter into additional agreements for the protection of personal data. If you make personal data available to the Cloud Service, as between you and IBM, you are considered the sole controller of the personal data and you appoint IBM as a processor to process (as those terms are defined in EU Directive 95/46/EC) such personal data. You will not use the Cloud Service in conjunction with personal data to the extent that doing so would violate applicable data protection laws. IBM will only process such personal data to the extent required to make the Cloud Service available in accordance with the Service Description and you agree that any such processing is in accordance with your instructions. You agree that IBM may use subcontractors worldwide, including other IBM companies, to provide the Cloud Services. More details on subcontractors as at the signature date may be found in the Service Description.  IBM shall reasonably cooperate with you in its fulfillment of any legal requirement, including providing you with access to the personal data.

Charges, Payments & Taxes

You agree to pay all applicable charges for a Service as set forth in the Agreement and any charges for use in excess of entitlements, any custom, duty, tax (including withholding tax), levy or fee imposed by any authority resulting from your purchase or use of a Service, and any late payment fees. Unless specified otherwise in an Order Document, amounts are due upon receipt of the invoice and payable electronically within 30 days of the invoice date to an account specified by IBM.

Changes

IBM may modify the computing environment used to provide a Cloud Service, provided that such change does not degrade the functionality or the security features of the Cloud Service. If IBM makes a change to the way it processes or secures personal data as part of the Cloud Services and such change causes you to be noncompliant with data protection laws, you may terminate the affected Cloud Service by providing written notice to IBM within 30 days of IBM's notification of the change to you. Other changes to the Service Description made by IBM will not apply until any agreed renewal or extension.

Term, Termination, Suspension

The term of a Cloud Service is described in the Service Description or Order Document. Any renewal terms for a Cloud Service will be as otherwise specified in the Service Description or Order Document. IBM may withdraw a Cloud Service on 12 months’ notice, or as specified in the Service Description, and IBM will either continue to provide the Cloud Service for the remainder of your unexpired term or work with you to migrate to another IBM Service. IBM may suspend, revoke or limit use of a Cloud Service if in IBM’s sole discretion there is a breach of security, breach of your obligations under the Agreement or violation of law. Charges will continue to accrue for the Cloud Service during any suspension. If the cause of the suspension is reasonably capable of being remedied, IBM will provide you notice of what actions you must take to reinstate the Cloud Service. If you fail to take such actions within a reasonable time, IBM may terminate the Cloud Service.

Liability and Indemnity

IBM’s entire liability for all claims in the aggregate arising from your use of a Cloud Service acquired hereunder will not exceed the amount of any actual direct damages up to the amounts paid in the prior 12 months for the Cloud Service that is the subject of the claim, regardless of the basis of the claim. This limit applies collectively to IBM, its subsidiaries and contractors. IBM will not be liable for special, incidental, exemplary, indirect or economic consequential damages, lost profits, business, revenue, goodwill, or anticipated savings.

If a third party asserts in a litigation against you that a Service acquired hereunder infringes that party’s patent or copyright, IBM will defend you against that claim and pay damages that a court finally awards against you or that are included in a settlement approved by IBM, provided that you promptly notify IBM in writing of the claim, supply information requested by IBM, and allow IBM to control the defense and settlement. IBM reserves the right to modify or replace the Service with an equivalent non-infringing one or, if replacement is not reasonably available, to discontinue the Cloud Service and provide a credit for any pre-paid unexpired term. IBM has no liability for claims that include, in whole or part, items not provided by IBM. You are responsible for any violation of law or any third party rights caused by your content or, except as provided in this paragraph, your use of the Service.

Warranties and Disclaimers

IBM warrants it will provide the Cloud Service using commercially reasonable care and skill in accordance with the Services Description. The warranty period is the term of the Service.

IBM DOES NOT WARRANT UNINTERRUPTED OR ERROR- FREE OPERATION OF A CLOUD SERVICE. THESE WARRANTIES ARE THE EXCLUSIVE WARRANTIES FROM IBM. THEY REPLACE ALL OTHER WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OR CONDITIONS OF SATISFACTORY QUALITY, MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE.

Compliance with Laws

Each party remains responsible for complying with laws, rules and regulations applicable to its business, use of a Cloud Service, and content, including applicable export and import laws. A Cloud Service is delivered in, and the choice of forum and law (without regard to conflict of laws) is the country and state in which you ordered the Cloud Services.

General

IBM may use global resources (personnel, affiliates, and resources in locations worldwide) and third party suppliers to support the delivery of Cloud Services. Assignment of this Agreement and the rights and obligations under it, including entitlements to the Cloud Service, is not permitted except to a subsidiary or to a successor organization by merger or acquisition. Assignment by IBM in conjunction with the sale of the portion of IBM’s business that includes the Cloud Service is not restricted.

You agree that IBM and its subcontractors, including other IBM companies, may process the business contact information of you as a legal entity, your employees and contractors worldwide in furtherance of our business relationship, in compliance with applicable data privacy laws. You have obtained consent of your employees and contractors for the above purposes and IBM will comply with their requests to access, update, correct or delete their contact information.

IBM Business Partners are independent from IBM and unilaterally determine their prices and terms. IBM is not responsible for their actions, statements or the offerings they provide under their agreements.

 

 

IBM Cloud Services Overeenkomst

Beschrijving van IBM Cloud Service

Beta Cloud Services for IBM Analytics Performance Blueprints

1.    Beschrijving van Cloud Service

Een Beta Cloud Service is een Cloud Service die nog door IBM wordt ontwikkeld en getest. U bent gemachtigd om de Beta Cloud Service gedurende de gespecificeerde betaperiode te gebruiken ten behoeve van het evalueren van de functionaliteit ervan en het leveren van feedback aan IBM of de derde-partij serviceprovider. IBM kan aanvullende informatie en ondersteunende details verstrekken die van toepassing zijn op uw toegang tot, en gebruik van, een Beta Cloud Service. De bepalingen van deze Beschrijving van IBM Cloud Service hebben voorrang boven de bepalingen van de Cloud Services Overeenkomst.

2.    Vertrouwelijkheid en gegevensbescherming

Een Beta Cloud Service bevindt zich mogelijkerwijs niet op hetzelfde prestatie- of compatibiliteitsniveau als de algemeen verkrijgbare services die IBM op de markt brengt en is niet volledig getest, ook niet wat betreft de gegevensbeschermings- en beveiligingskenmerken. Beta Cloud Services zijn niet ontworpen voor gebruik in een productieomgeving, noch voor commerciële doeleinden, en al dergelijk gebruik vindt plaats op uw eigen risico. IBM garandeert niet dat enige Beta Cloud Service of vergelijkbare service algemeen verkrijgbaar wordt gemaakt, noch dat deze, indien verkrijgbaar gemaakt, zal lijken op de Beta Cloud Service. Indien er een algemeen verkrijgbare service wordt aangeboden, rust er op IBM geen enkele verplichting om migratiefuncties of -services aan te bieden. Er zijn geen integratie- of configuratieservices en geen services op maat beschikbaar.

Beta Cloud Services voldoen niet aan de Amerikaans-Europese (EU) en Amerikaans-Zwitserse Safe Harbor Frameworks en zijn niet ontworpen om te voldoen aan specifieke overheidsregelingen of beveiligingsmaatregelen. U verklaart als invoer geen content te gebruiken waarop dergelijke regelingen of verplichte aanvullende beveiligingsmaatregelingen van toepassing zijn.

3.    Verschuldigde bedragen

Gewoonlijk zijn er voor het gebruik van Beta Service tijdens de betaperiode geen bedragen verschuldigd, tenzij dit door IBM of een derde-partij serviceprovider uitdrukkelijk is aangegeven. Indien enige autoriteit een accijns, belasting, heffing of vergoeding oplegt voor de import of de export, de overdracht, de toegang of het gebruik van de Beta Cloud Service of enige derde-partij service, bent u aansprakelijk voor het desbetreffende bedrag en verklaart Klant dit te zullen betalen.

4.    Looptijd

U mag een Beta Cloud Service gebruiken gedurende de door IBM gespecificeerde betaperiode of totdat IBM de Beta Cloud Service terugtrekt of beëindigt.

U kunt het gebruik van een Beta Cloud Service te allen tijde beëindigen door IBM hieromtrent in te lichten. U bent verantwoordelijk voor het verwijderen van al uw eigen content die u na afloop of beëindiging van een Beta Cloud Service wenst te behouden.

IBM kan de deelname aan of het gebruik van een Beta Cloud Service op elk moment opschorten, intrekken, beperken of weigeren.

Bij afloop of annulering van de Beta Cloud Service wordt de content vernietigd, tenzij er specifieke migratie naar de overeenkomstige algemeen verkrijgbare Cloud Services beschikbaar is.

5.    Wijzigingen

Na bericht mag IBM naar redelijk eigen oordeel wijzigingen aanbrengen in de op een Beta Cloud Service van toepassing zijnde bepalingen, wijzigingen aanbrengen in de computeromgeving of bepaalde functies van een Beta Cloud Service geheel of gedeeltelijk terugtrekken. Door uw gebruik voort te zetten, geeft u aan akkoord te gaan met een dergelijke wijziging. Indien u niet akkoord gaat met een wijziging, bent u verantwoordelijk voor het staken van uw gebruik na ontvangst van een dergelijk bericht.

6.    Aansprakelijkheid en vrijwaring

Indien er geen sprake is van verschuldigde bedragen, is IBM's volledige aansprakelijkheid voor de som van alle vorderingen voortvloeiend uit het gebruik van een hieronder door u verworven Beta Cloud Service beperkt tot het bedrag aan werkelijk geleden schade, met een maximum van US$ 1000,00 (of het equivalent daarvan in de lokale valuta).

7.    Garanties en uitsluitingen van garantie

Een Beta Cloud Service wordt geleverd zonder enige garantie.

8.    Enabling Software

Indien een Beta Cloud Service enabling software omvat, mag u de enabling software uitsluitend gebruiken in samenhang met uw gebruik van de Beta Cloud Service, gedurende de gespecificeerde looptijd en overeenkomstig de in deze Service Beschrijving uiteengezette bepalingen. Voor zover de enabling software voorbeeldcode bevat, hebt u het aanvullende recht om afgeleide werken van de voorbeeldcode te maken en deze te gebruiken voor de Beta Cloud Service.

9.    Aanvullende informatie

U gaat ermee akkoord dat IBM gebruik mag maken van alle door u verstrekte feedback en suggesties. Bij het verzamelen van persoonsgegevens in het kader van het verzamelen van gebruikscijfers en informatie kan IBM gebruikmaken van cookies en traceringstechnologie teneinde de gebruikerservaring te verbeteren en/of interacties met gebruikers beter af te stemmen, in overeenstemming met http://www-01.ibm.com/software/info/product-privacy/index.html. Waar dit wettelijk verplicht is, hebt u de gebruikers ingelicht omtrent al het bovenstaande en hebt u hun toestemming verkregen.

 

BRAZIL

 

IBM Cloud Services Agreement

This Agreement governs your acquisition and use of IBM Cloud Services. You may select Cloud Services either on-line or through an Order Document IBM provides. The Order Document you submit to IBM will specify the Cloud Services and quantities selected, IBM charges and other details of your order. The Order Document, the Service Description(s) for the selected Cloud Service(s) and this Agreement will constitute the complete agreement for the Cloud Services and will supersede any prior discussions or representations regarding the Cloud Services. Any reproduction of this Agreement made by reliable means is considered an original.


Service Performance and Commitments

When IBM accepts your Order Document for a Cloud Service, IBM will provide you the entitlements specified in the Order Document. You may access the Cloud Service from any location via a network connection. Cloud Services are designed to be available 24/7 subject to maintenance. You will be notified of scheduled maintenance. Service Level commitments, if applicable, are specified in the Service Description. In addition, some Cloud Services include entitlement to use enabling software on your machines. If applicable, descriptions and details of the software and permitted use granted by IBM or third parties will be included in the Service Description.

You may access and use each Cloud Service that you order only to the extent of entitlements acquired by you. You are responsible for use of Cloud Services by any party who accesses the Service with your account credentials.

IBM does not authorize use of any Cloud Service for any unlawful or inappropriate purposes, such as gambling, obscenity, pornography, violence, misappropriation, unauthorized access or interference, viruses or harmful code, harassment, unsolicited or deceptive messages, or evading filters. Any such use is prohibited. Unless expressly provided in this Agreement, you are not authorized to use the Cloud Services to provide hosting or timesharing services to any third party.

Integration, Configuration and Custom Services

IBM may offer additional standard customization and configuration Services. Such Services are detailed in an additional Service Description and may be ordered pursuant to the Order Document. At your request, IBM may perform additional custom services, as specified in a mutually agreed Statement of Work.

Confidentiality and Data Protection

Each Cloud Service is designed to protect the proprietary content that you input into the Cloud Service and to provide for access and use of such content only in accordance with the provision of the Cloud Service. Except as otherwise specified in a Service Description, Cloud Services limit access and use of your proprietary content to IBM employees and contractors as needed to deliver the Cloud Service. IBM will not disclose your proprietary content, and will return or destroy your content upon the expiration or cancellation of the Cloud Service, or earlier upon your request. IBM reserves the right to charge for certain activities performed at your request or direction (such as delivering content in a specific format).

The Service Description for each Cloud Service describes the security functions and features applicable to the Cloud Service. IBM Cloud Services comply with the US-EU and US-Swiss Safe Harbor Frameworks, unless otherwise specified in the Service Description. IBM agrees to provide you notice of any unauthorized third party access to your content of which we become aware and to provide reasonable efforts to remediate identified security vulnerabilities. If your content is lost or damaged, IBM will assist you in restoring the content to the Cloud Service from your last available back up copy in compatible format.

Some of your content or other data may be subject to governmental regulation or otherwise may require security measures beyond those specified by IBM for the Cloud Service. You agree not to input such content in the Cloud Services or to otherwise provide such data in conjunction with other Services unless we have first agreed in writing to provide additional required security measures. You are responsible for all necessary permissions to include the content in the Cloud Service and you grant IBM permission to use, store and process the content in the delivery of the Cloud Services.

Charges, Payments & Taxes

You agree to pay all applicable charges for a Service as set forth in the Agreement and any charges for use in excess of entitlements, any custom, duty, tax (including withholding tax), levy or fee imposed by any authority resulting from your purchase or use of a Service, and any late payment fees. Unless specified otherwise in an Order Document, amounts are due upon receipt of the invoice and payable electronically within 30 days of the invoice date to an account specified by IBM.

Changes

IBM may modify the computing environment used to provide a Cloud Service, provided that such change does not degrade the functionality or the security features of the Cloud Service. Other changes to the Service Description made by IBM will not apply until any agreed renewal or extension.

Term, Termination, Suspension

The term of a Cloud Service is described in the Service Description or Order Document. Any renewal terms for a Cloud Service will be as otherwise specified in the Service Description or Order Document. IBM may withdraw a Cloud Service on 12 months’ notice, or as specified in the Service Description, and IBM will either continue to provide the Cloud Service for the remainder of your unexpired term or work with you to migrate to another IBM Service. IBM may suspend, revoke or limit use of a Cloud Service if in IBM’s sole discretion there is a breach of security, breach of your obligations under the Agreement or violation of law. Charges will continue to accrue for the Cloud Service during any suspension. If the cause of the suspension is reasonably capable of being remedied, IBM will provide you notice of what actions you must take to reinstate the Cloud Service. If you fail to take such actions within a reasonable time, IBM may terminate the Cloud Service.

Liability and Indemnity

IBM’s entire liability for all claims in the aggregate arising from your use of a Cloud Service acquired hereunder will not exceed the amount of any actual direct damages up to the amounts paid in the prior 12 months for the Cloud Service that is the subject of the claim, regardless of the basis of the claim. This limit applies collectively to IBM, its subsidiaries and contractors. IBM will not be liable for special, incidental, exemplary, indirect or economic consequential damages, lost profits, business, revenue, goodwill, or anticipated savings.

If a third party asserts in a litigation against you that a Service acquired hereunder infringes that party’s patent or copyright, IBM will defend you against that claim and pay damages that a court finally awards against you or that are included in a settlement approved by IBM, provided that you promptly notify IBM in writing of the claim, supply information requested by IBM, and allow IBM to control the defense and settlement. IBM reserves the right to modify or replace the Service with an equivalent non-infringing one or, if replacement is not reasonably available, to discontinue the Cloud Service and provide a credit for any pre-paid unexpired term. IBM has no liability for claims that include, in whole or part, items not provided by IBM. You are responsible for any violation of law or any third party rights caused by your content or, except as provided in this paragraph, your use of the Service.

Warranties and Disclaimers

IBM warrants it will provide the Cloud Service using commercially reasonable care and skill in accordance with the Services Description. The warranty period is the term of the Service.

IBM DOES NOT WARRANT UNINTERRUPTED OR ERROR- FREE OPERATION OF A CLOUD SERVICE. THESE WARRANTIES ARE THE EXCLUSIVE WARRANTIES FROM IBM. THEY REPLACE ALL OTHER WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OR CONDITIONS OF SATISFACTORY QUALITY, MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE.

Compliance with Laws

Each party remains responsible for complying with laws, rules and regulations applicable to its business, use of a Cloud Service, and content, including applicable export and import laws. A Cloud Service is delivered in, and the choice of forum and law (without regard to conflict of laws) is the country and state in which you ordered the Cloud Services.

General

IBM may use global resources (personnel, affiliates, and resources in locations worldwide) and third party suppliers to support the delivery of Cloud Services. Assignment of this Agreement and the rights and obligations under it, including entitlements to the Cloud Service, is not permitted except to a subsidiary or to a successor organization by merger or acquisition. Assignment by IBM in conjunction with the sale of the portion of IBM’s business that includes the Cloud Service is not restricted.

IBM Business Partners are independent from IBM and unilaterally determine their prices and terms. IBM is not responsible for their actions, statements or the offerings they provide under their agreements.



 

Contrato dos Serviços em Nuvem IBM

Descriçăo do Serviço em Nuvem IBM

Serviços Beta em Nuvem para IBM Analytics Performance Blueprints

1.    Descriçăo do Serviço em Nuvem

Serviço Beta em Nuvem um Serviço em Nuvem que a IBM está desenvolvendo e testando. Vocę está autorizado a usar o Serviço Beta em Nuvem durante o período beta especificado com o propósito de avaliar sua funcionalidade e para fornecer feedback para a IBM ou para o terceiro provedor de serviço. A IBM pode fornecer detalhes de suporte adicionais e informaçőes aplicáveis a seu acesso e uso do Serviço Beta em Nuvem. Os termos desta Descriçăo do Serviço em Nuvem IBM prevalecem sobre os do Contrato de Prestaçăo de Serviços de Nuvem.

2.    Confidencialidade e Proteçăo de Dados

Serviço Beta em Nuvem pode năo estar no nível de desempenho ou compatibilidade dos serviços geralmente disponíveis que săo comercializados pela IBM, nem estar completamente testado, incluindo recursos de proteçăo de dados e segurança. Os Serviços Beta em Nuvem năo săo projetados para serem usados em um ambiente de produçăo ou com propósitos comerciais e esse tipo de uso é feito por conta e risco do cliente. A IBM năo garante que irá disponibilizar um Serviço Beta em Nuvem ou qualquer serviço semelhante, ou se disponibilizar, que ele será semelhante ao Serviço Beta em Nuvem. Se um serviço geralmente disponível for oferecido, a IBM năo tem qualquer obrigaçăo de oferecer recursos ou serviços de migraçăo. Nenhuma integraçăo, configuraçăo ou serviço customizado está disponível.

Serviços Beta em Nuvem năo obedecem US-EU and US-Swiss Safe Harbor Frameworks e nem săo projetados para obedecer nenhum regulamento governamental específico ou medida de segurança específica. O cliente concorda em năo inserir conteúdo que possa estar sujeito a tais regulamentos ou medidas de segurança adicionais necessárias.

3.    Encargos

Geralmente năo há encargos para a utilizaçăo de um Serviço Beta durante o período beta, a menos que especificamente especificado pela IBM ou por um terceiro prestador de serviços. Se alguma autoridade impuser um direito consuetudinário, um dever, um imposto (incluindo imposto retido na fonte), arrecadaçăo ou encargo para importaçăo ou exportaçăo, transferęncia, acesso ou uso de um Serviço Beta em Nuvem ou serviço de terceiros, o Cliente será responsável por pagar a quantia imposta.

4.    Vigęncia

Cliente pode usar um Serviço Beta em Nuvem pelo período beta especificado pela IBM ou até que a IBM retire ou finalize o Serviço Beta em Nuvem.

Cliente pode finalizar seu uso do Serviço Beta em Nuvem a qualquer momento notificando a IBM. O Cliente é responsável por remover qualquer conteúdo proprietário que desejar reter antes da expiraçăo ou rescisăo de um Serviço Beta em Nuvem.

A qualquer momento a IBM pode suspender, revogar, limitar ou recusar participaçăo ou uso de um Serviço Beta em Nuvem.

conteúdo será destruído mediante a expiraçăo ou o cancelamento do Serviço Beta em Nuvem, a menos que uma migraçăo específica para os Serviços de Nuvem geralmente relacionados esteja disponível.

5.    Mudanças

A seu critério razoável, a IBM pode alterar os termos aplicáveis a um Serviço Beta em Nuvem, modificar o ambiente de computaçăo ou retirar recursos de um Serviço Beta em Nuvem, total ou parcialmente, fornecendo um aviso. O uso continuado é a aceitaçăo de tal mudança por parte do cliente. Se o cliente năo aceitar a mudança, ele será responsável por descontinuar seu uso mediante um aviso.

6.    Responsabilidade e Indenizaçăo

Se năo houver encargos, a responsabilidade total da IBM por todas as reclamaçőes agregadas suscitando do uso de um Serviço Beta em Nuvem adquirido abaixo năo excederá a quantia de quaisquer danos diretos reais de até US$1.000.00 (ou o equivalente na moeda local).

7.    Garantias e Exclusőes

Um Serviço Beta em Nuvem é fornecido sem garantia de nenhum tipo.

8.    Software de Ativaçăo

Se um Serviço Beta em Nuvem incluir software de ativaçăo, o Cliente poderá usar a software de ativaçăo somente junto com seu uso do Serviço Beta em Nuvem para o termo especificado de acordo com os termos estabelecidos nesta Descriçăo do Serviço. Ŕ medida que a ativaçăo do software contiver código de amostra, o Cliente terá o direito adicional de fazer trabalhos derivativos do código de amostra e de usá-lo para o Serviço Beta em Nuvem.

9.    Informaçőes Adicionais

cliente concorda que a IBM poderá usar todos os seus feedbacks e suas sugestőes. A IBM pode usar cookies e tecnologias de rastreamento para coletar informaçőes identificáveis pessoalmente na coleta de estatísticas de uso e informaçőes projetadas para ajudar a melhorar a experięncia do usuário e/ou adaptar as interaçőes com os usuários, de acordo com http://www-01.ibm.com/software/info/product-privacy/index.html. Nos casos requeridos por lei aplicável, o Cliente notificou os usuários e obteve seu consentimento para executar todos os itens acima.

 

FINLAND

 

IBM Cloud Services Agreement

This Agreement governs your acquisition and use of IBM Cloud Services. You may select Cloud Services either on-line or through an Order Document IBM provides. The Order Document you submit to IBM will specify the Cloud Services and quantities selected, IBM charges and other details of your order. The Order Document, the Service Description(s) for the selected Cloud Service(s) and this Agreement will constitute the complete agreement for the Cloud Services and will supersede any prior discussions or representations regarding the Cloud Services. Any reproduction of this Agreement made by reliable means is considered an original.


Service Performance and Commitments

When IBM accepts your Order Document for a Cloud Service, IBM will provide you the entitlements specified in the Order Document. You may access the Cloud Service from any location via a network connection. Cloud Services are designed to be available 24/7 subject to maintenance. You will be notified of scheduled maintenance. Service Level commitments, if applicable, are specified in the Service Description. In addition, some Cloud Services include entitlement to use enabling software on your machines. If applicable, descriptions and details of the software and permitted use granted by IBM or third parties will be included in the Service Description.

You may access and use each Cloud Service that you order only to the extent of entitlements acquired by you. You are responsible for use of Cloud Services by any party who accesses the Service with your account credentials.

IBM does not authorize use of any Cloud Service for any unlawful or inappropriate purposes, such as gambling, obscenity, pornography, violence, misappropriation, unauthorized access or interference, viruses or harmful code, harassment, unsolicited or deceptive messages, or evading filters. Any such use is prohibited. Unless expressly provided in this Agreement, you are not authorized to use the Cloud Services to provide hosting or timesharing services to any third party.

Integration, Configuration and Custom Services

IBM may offer additional standard customization and configuration Services. Such Services are detailed in an additional Service Description and may be ordered pursuant to the Order Document. At your request, IBM may perform additional custom services, as specified in a mutually agreed Statement of Work.

Confidentiality and Data Protection

Each Cloud Service and its related practices and procedures are designed to protect the proprietary content that you input into the Cloud Service and to provide for access and use of such content only in accordance with the provision of the Cloud Service. Except as otherwise specified in a Service Description, Cloud Services limit access and use of your proprietary content to IBM employees and contractors as needed to deliver the Cloud Service. The Service Description for each Cloud Service describes the applicable security functions and features, practices and procedures, including technical and organizational measures, which IBM will implement. By using the Cloud Services, you accept that they meet your requirements.

IBM will not disclose your proprietary content, and will return or destroy your content (including any personal data) upon the expiration or cancellation of the Cloud Service, or earlier upon your request. IBM reserves the right to charge for certain activities performed at your request or direction (such as delivering content in a specific format). IBM agrees to provide you notice of any unauthorized third party access to your content of which we become aware and to provide reasonable efforts to remediate identified security vulnerabilities. If your content is lost or damaged, IBM will assist you in restoring the content to the Cloud Service from your last available back up copy in compatible format.

Unless expressly stated in the Service Description, the Cloud Service is not designed for content that is subject to governmental regulation or requires security measures beyond those specified in the Service Description. Such data includes: 1) sensitive personal data and other data, the loss of which would trigger a data breach notification requirement, or 2) personal health information. You agree not to input such content in the Cloud Services or to otherwise provide such data in conjunction with other Services. You are responsible for all necessary consents to include the content (including any personal data) in the Cloud Service and you grant IBM permission to use, store and process the content in the delivery of the Cloud Services. You are also responsible for all costs IBM may incur relating to any such information made available by Customer to the IBM Cloud Services, including those arising out of any third party claims.

IBM Cloud Services comply with the US-EU and US-Swiss Safe Harbor Frameworks, unless otherwise specified in the Service Description. If required by law, the parties will enter into additional agreements for the protection of personal data. If you make personal data available to the Cloud Service, as between you and IBM, you are considered the sole controller of the personal data and you appoint IBM as a processor to process (as those terms are defined in EU Directive 95/46/EC) such personal data. You will not use the Cloud Service in conjunction with personal data to the extent that doing so would violate applicable data protection laws. IBM will only process such personal data to the extent required to make the Cloud Service available in accordance with the Service Description and you agree that any such processing is in accordance with your instructions. You agree that IBM may use subcontractors worldwide, including other IBM companies, to provide the Cloud Services. More details on subcontractors as at the signature date may be found in the Service Description.  IBM shall reasonably cooperate with you in its fulfillment of any legal requirement, including providing you with access to the personal data.

Charges, Payments & Taxes

You agree to pay all applicable charges for a Service as set forth in the Agreement and any charges for use in excess of entitlements, any custom, duty, tax (including withholding tax), levy or fee imposed by any authority resulting from your purchase or use of a Service, and any late payment fees. Unless specified otherwise in an Order Document, amounts are due upon receipt of the invoice and payable electronically within 30 days of the invoice date to an account specified by IBM.

Changes

IBM may modify the computing environment used to provide a Cloud Service, provided that such change does not degrade the functionality or the security features of the Cloud Service. If IBM makes a change to the way it processes or secures personal data as part of the Cloud Services and such change causes you to be noncompliant with data protection laws, you may terminate the affected Cloud Service by providing written notice to IBM within 30 days of IBM's notification of the change to you. Other changes to the Service Description made by IBM will not apply until any agreed renewal or extension.

Term, Termination, Suspension

The term of a Cloud Service is described in the Service Description or Order Document. Any renewal terms for a Cloud Service will be as otherwise specified in the Service Description or Order Document. IBM may withdraw a Cloud Service on 12 months’ notice, or as specified in the Service Description, and IBM will either continue to provide the Cloud Service for the remainder of your unexpired term or work with you to migrate to another IBM Service. IBM may suspend, revoke or limit use of a Cloud Service if in IBM’s sole discretion there is a breach of security, breach of your obligations under the Agreement or violation of law. Charges will continue to accrue for the Cloud Service during any suspension. If the cause of the suspension is reasonably capable of being remedied, IBM will provide you notice of what actions you must take to reinstate the Cloud Service. If you fail to take such actions within a reasonable time, IBM may terminate the Cloud Service.

Liability and Indemnity

Regardless of the basis on which you are entitled to claim damages from IBM (including any contract or tort claim), IBM’s entire liability for all claims in the aggregate related to this Agreement will not exceed the amount of any actual direct damages up to the greater of EUR 500,000 (five hundred thousand euro) or the charges (if recurring, 12 months' charges apply) for the Cloud Service that is the subject of the claim. This limit applies collectively to IBM, its subsidiaries and contractors. IBM will not be liable for special, incidental, exemplary, indirect or economic consequential damages, lost profits, business, revenue, goodwill, or anticipated savings.

If a third party asserts in a litigation against you that a Service acquired hereunder infringes that party’s patent or copyright, IBM will defend you against that claim and pay damages that a court finally awards against you or that are included in a settlement approved by IBM, provided that you promptly notify IBM in writing of the claim, supply information requested by IBM, and allow IBM to control the defense and settlement. IBM reserves the right to modify or replace the Service with an equivalent non-infringing one or, if replacement is not reasonably available, to discontinue the Cloud Service and provide a credit for any pre-paid unexpired term. IBM has no liability for claims that include, in whole or part, items not provided by IBM. You are responsible for any violation of law or any third party rights caused by your content or, except as provided in this paragraph, your use of the Service.

Warranties and Disclaimers

IBM warrants it will provide the Cloud Service using commercially reasonable care and skill in accordance with the Services Description. The warranty period is the term of the Service.

IBM DOES NOT WARRANT UNINTERRUPTED OR ERROR- FREE OPERATION OF A CLOUD SERVICE. THESE WARRANTIES ARE THE EXCLUSIVE WARRANTIES FROM IBM. THEY REPLACE ALL OTHER WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OR CONDITIONS OF SATISFACTORY QUALITY, MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE.

Compliance with Laws

Each party remains responsible for complying with laws, rules and regulations applicable to its business, use of a Cloud Service, and content, including applicable export and import laws. A Cloud Service is delivered in, and the choice of forum and law (without regard to conflict of laws) is the country and state in which you ordered the Cloud Services.

General

IBM may use global resources (personnel, affiliates, and resources in locations worldwide) and third party suppliers to support the delivery of Cloud Services. Assignment of this Agreement and the rights and obligations under it, including entitlements to the Cloud Service, is not permitted except to a subsidiary or to a successor organization by merger or acquisition. Assignment by IBM in conjunction with the sale of the portion of IBM’s business that includes the Cloud Service is not restricted.

You agree that IBM and its subcontractors, including other IBM companies, may process the business contact information of you as a legal entity, your employees and contractors worldwide in furtherance of our business relationship, in compliance with applicable data privacy laws. You have obtained consent of your employees and contractors for the above purposes and IBM will comply with their requests to access, update, correct or delete their contact information.

IBM Business Partners are independent from IBM and unilaterally determine their prices and terms. IBM is not responsible for their actions, statements or the offerings they provide under their agreements.

 IBM Cloud Services -sopimus

IBM Cloud Service -palvelun kuvaus

IBM Analytics Performance Blueprints -ohjelmiston Beetapilvipalvelut

1. Cloud Service -palvelun kuvaus

Beetapilvipalvelu on Pilvipalvelu, jota IBM kehittää ja testaa. Asiakkaalla on oikeus käyttää Beetapilvipalvelua määritetyn beetakauden aikana palvelun toiminnan arviointiin sekä antaakseen palautetta IBM:lle tai kolmannen osapuolen palvelun toimittajalle. IBM saattaa toimittaa Asiakkaalle lisätietoja Beetapilvipalvelun käytön tueksi. Tämän IBM Cloud Service -palvelun kuvauksen ehdot ovat etusijalla Cloud Services -sopimuksen ehtoihin nähden.

2. Salassapito ja tietosuoja

Beetapilvipalvelun suorituskyky tai yhteentoimivuus ei ehkä ole samantasoinen kuin IBM:n markkinoimissa yleisesti saatavilla olevissa palveluissa, eikä Beetapilvipalvelua eikä sitä ja sen mahdollisia tietojensuojaus- ja tietoturvaominaisuuksia ole täysin testattu. Beetapilvipalveluja ei ole tarkoitettu käytettäviksi tuotantoympäristössä eikä kaupallisiin tarkoituksiin; mahdollinen tällainen käyttö on Asiakkaan omalla vastuulla. IBM ei takaa sitä, että se tuo Beetapilvipalvelun tai vastaavan palvelun saataville, eikä sitä, että palvelu on Beetapilvipalvelun kaltainen, jos se tuodaan saataville. Jos IBM tuo palvelun yleisesti saataville, IBM:llä ei ole mitään velvollisuutta tuoda tarjolle siirtotoimintoja tai -palveluja. Mitään integrointipalveluja, kokoonpanon määrityspalveluja tai mukautettuja palveluja ei ole saatavana.

Beetapilvipalvelut eivät ole Yhdysvaltain ja Euroopan unionin välisen ja Yhdysvaltain ja Sveitsin välisen Safe Harbor Framework -sopimuksen vaatimusten mukaisia, eikä niitä ole suunniteltu minkään tiettyjen viranomaismääräysten tai tietoturvatoimien mukaisiksi. Asiakas sitoutuu olemaan julkaisematta sisältöä, jota tällaiset määräykset tai tietoturvalta edellytettävät lisätoimet saattavat koskea.

3. Maksut

Tavallisesti beetapalvelujen käytöstä ei veloiteta beetakauden aikana, ellei IBM tai kolmannen osapuolen palvelun toimittaja ole nimenomaisesti toisin määrittänyt. Jos jokin viranomainen määrää Beetapilvipalvelun tai kolmannen osapuolen palvelun tuonnille, viennille, siirrolle tai käytölle tullimaksun, veron (mukaan lukien veronpidätys) tai muun veronluonteisen maksun, Asiakas vastaa määrätyn maksun suorituksesta.

4. Sopimuskausi

Asiakas saa käyttää Beetapilvipalvelua IBM:n määrittämän beetakauden ajan tai kunnes IBM lopettaa tai irtisanoo Beetapilvipalvelun.

Asiakas voi irtisanoa Beetapilvipalvelun milloin tahansa ilmoittamalla asiasta IBM:lle. Asiakkaan velvollisuutena on ennen Beetapilvipalvelun päättymistä tai irtisanomista poistaa mahdollinen omistusoikeuden suojaama sisältö, jonka Asiakas haluaa säilyttää.

IBM voi milloin tahansa keskeyttää, evätä tai kieltää Beetapilvipalvelun käytön tai sen toimintaan osallistumisen taikka rajoittaa käyttöä tai osallistumista.

Sisältö tuhotaan Beetapilvipalvelujen päättymisen tai peruutuksen yhteydessä, ellei saatavilla ole erityistä siirtymiskeinoa tästä beetapalvelusta siihen liittyvään yleisesti saatavilla olevaan Cloud Services -palveluun.

5. Muutokset

IBM voi etukäteen ilmoittamalla ja perustellun harkintansa mukaisesti muuttaa Beetapilvipalveluun sovellettavia ehtoja, muokata tietojenkäsittely-ympäristöä tai lopettaa Beetapilvipalvelun ominaisuuksia osittain tai kokonaan. Käytön jatkaminen katsotaan Asiakkaan tällaisille muutoksille antamaksi hyväksynnäksi. Jos Asiakas ei hyväksy jotakin muutosta, Asiakkaan velvollisuutena on lopettaa palvelun käyttö saadessaan ilmoituksen tällaisesta muutoksesta.

6. Vastuu ja siitä vapauttaminen

Jos beetapalveluun ei liity veloituksia, IBM:n kokonaisvahingonkorvausvastuu kaikista hankitun Beetapilvipalvelun Asiakkaan harjoittamaan käyttöön liittyvistä vaateista rajoittuu vahingonkorvauksiin CSA

toteutuneista suorista vahingoista siten, että korvauksen enimmäismäärä on 1 000,00 Yhdysvaltain dollaria (tai vastaava summa paikallisena valuuttana).

7. Takuut ja vastuunrajoituslausekkeet

Beetapilvipalvelu toimitetaan ilman mitään takuuta.

8. Käytön mahdollistava ohjelmisto

Jos Beetapilvipalveluun sisältyy käytön mahdollistava ohjelmisto, Asiakas saa käyttää kyseistä ohjelmistoa vain Beetapilvipalvelun yhteydessä määritetyn sopimuskauden ajan tässä Palvelun kuvauksessa määritettyjen ehtojen mukaisesti. Asiakkaalla on lisäksi oikeus käyttää käytön mahdollistavan ohjelmiston sisältämää mallikoodia luodakseen mallikoodin johdannaisteoksia Beetapilvipalvelussa käytettäväksi.

9. Lisätiedot

Asiakas hyväksyy sen, että IBM:llä on oikeus käyttää mitä tahansa Asiakkaalta saatua palautetta ja Asiakkaalta saatuja ehdotuksia. IBM saattaa kerätä henkilöön yhdistettävissä olevia tietoja evästeiden ja jäljitystekniikoiden avulla kootessaan käyttöä koskevia tilastotietoja ja muita tietoja, joiden tarkoituksena on auttaa parantamaan käyttökokemusta ja/tai mukauttaa vuorovaikutusta käyttäjien kanssa. Tietojen keruussa noudatetaan seuraavassa tietosuojalausumassa esitettyjä käytäntöjä: http://www-01.ibm.com/software/info/product-privacy/index.html. Sovellettavan lain tätä edellyttäessä Asiakkaan tulee pyytää käyttäjiltä etukäteen suostumus kaikkeen edellä mainittuun.

 

GERMANY

 

IBM Cloud Services Agreement

This Agreement governs your acquisition and use of IBM Cloud Services. You may select Cloud Services either on-line or through an Order Document IBM provides. The Order Document you submit to IBM will specify the Cloud Services and quantities selected, IBM charges and other details of your order. The Order Document, the Service Description(s) for the selected Cloud Service(s) and this Agreement will constitute the complete agreement for the Cloud Services and will supersede any prior discussions or representations regarding the Cloud Services. Any reproduction of this Agreement made by reliable means is considered an original.


Service Performance and Commitments

When IBM accepts your Order Document for a Cloud Service, IBM will provide you the entitlements specified in the Order Document. You may access the Cloud Service from any location via a network connection. Cloud Services are designed to be available 24/7 subject to maintenance. You will be notified of scheduled maintenance. Service Level commitments, if applicable, are specified in the Service Description. In addition, some Cloud Services include entitlement to use enabling software on your machines. If applicable, descriptions and details of the software and permitted use granted by IBM or third parties will be included in the Service Description.

You may access and use each Cloud Service that you order only to the extent of entitlements acquired by you. You are responsible for use of Cloud Services by any party who accesses the Service with your account credentials.

IBM does not authorize use of any Cloud Service for any unlawful or inappropriate purposes, such as gambling, obscenity, pornography, violence, misappropriation, unauthorized access or interference, viruses or harmful code, harassment, unsolicited or deceptive messages, or evading filters. Any such use is prohibited. Unless expressly provided in this Agreement, you are not authorized to use the Cloud Services to provide hosting or timesharing services to any third party.

Integration, Configuration and Custom Services

IBM may offer additional standard customization and configuration Services. Such Services are detailed in an additional Service Description and may be ordered pursuant to the Order Document. At your request, IBM may perform additional custom services, as specified in a mutually agreed Statement of Work.

Confidentiality and Data Protection

Each Cloud Service and its related practices and procedures are designed to protect the proprietary content that you input into the Cloud Service and to provide for access and use of such content only in accordance with the provision of the Cloud Service. Except as otherwise specified in a Service Description, Cloud Services limit access and use of your proprietary content to IBM employees and contractors as needed to deliver the Cloud Service. The Service Description for each Cloud Service describes the applicable security functions and features, practices and procedures, including technical and organizational measures, which IBM will implement. By using the Cloud Services, you accept that they meet your requirements.

IBM will not disclose your proprietary content, and will return or destroy your content (including any personal data) upon the expiration or cancellation of the Cloud Service, or earlier upon your request. IBM reserves the right to charge for certain activities performed at your request or direction (such as delivering content in a specific format). IBM agrees to provide you notice of any unauthorized third party access to your content of which we become aware and to provide reasonable efforts to remediate identified security vulnerabilities. If your content is lost or damaged, IBM will assist you in restoring the content to the Cloud Service from your last available back up copy in compatible format.

Unless expressly stated in the Service Description, the Cloud Service is not designed for content that is subject to governmental regulation or requires security measures beyond those specified in the Service Description. Such data includes: 1) sensitive personal data and other data, the loss of which would trigger a data breach notification requirement, or 2) personal health information. You agree not to input such content in the Cloud Services or to otherwise provide such data in conjunction with other Services. You are responsible for all necessary consents to include the content (including any personal data) in the Cloud Service and you grant IBM permission to use, store and process the content in the delivery of the Cloud Services. You are also responsible for all costs IBM may incur relating to any such information made available by Customer to the IBM Cloud Services, including those arising out of any third party claims.

IBM Cloud Services comply with the US-EU and US-Swiss Safe Harbor Frameworks, unless otherwise specified in the Service Description. If required by law, the parties will enter into additional agreements for the protection of personal data. If you make personal data available to the Cloud Service, as between you and IBM, you are considered the sole controller of the personal data and you appoint IBM as a processor to process (as those terms are defined in EU Directive 95/46/EC) such personal data. You will not use the Cloud Service in conjunction with personal data to the extent that doing so would violate applicable data protection laws. IBM will only process such personal data to the extent required to make the Cloud Service available in accordance with the Service Description and you agree that any such processing is in accordance with your instructions. You agree that IBM may use subcontractors worldwide, including other IBM companies, to provide the Cloud Services. More details on subcontractors as at the signature date may be found in the Service Description.  IBM shall reasonably cooperate with you in its fulfillment of any legal requirement, including providing you with access to the personal data.

To the extent IBM processes personal data by order of you, the attachment “IBM Supplementary Terms and Conditions for Processing of Client Data by Order according to § 11 BDSG” apply.

Charges, Payments & Taxes

You agree to pay all applicable charges for a Service as set forth in the Agreement and any charges for use in excess of entitlements, any custom, duty, tax (including withholding tax), levy or fee imposed by any authority resulting from your purchase or use of a Service, and any late payment fees. Unless specified otherwise in an Order Document, amounts are due and payable upon receipt of invoice. Customer agrees to pay accordingly, including any late payment charges. Payment may be made electronically to an account specified by IBM or by other means agreed to by the parties. If payment is not received within 30 days from the date of invoice, Customer may be subject to late payment charges. Late payment fees will be calculated according to the German statutory rate.

Changes

IBM may modify the computing environment used to provide a Cloud Service, provided that such change does not degrade the functionality or the security features of the Cloud Service. If IBM makes a change to the way it processes or secures personal data as part of the Cloud Services and such change causes you to be noncompliant with data protection laws, you may terminate the affected Cloud Service by providing written notice to IBM within 30 days of IBM's notification of the change to you. Other changes to the Service Description made by IBM will not apply until any agreed renewal or extension.

Term, Termination, Suspension

The term of a Cloud Service is described in the Service Description or Order Document. Any renewal terms for a Cloud Service will be as otherwise specified in the Service Description or Order Document. IBM may withdraw a Cloud Service on 12 months’ notice, or as specified in the Service Description, and IBM will either continue to provide the Cloud Service for the remainder of your unexpired term or work with you to migrate to another IBM Service. IBM may suspend, revoke or limit use of a Cloud Service if in IBM’s sole discretion there is a breach of security, breach of your obligations under the Agreement or violation of law. Charges will continue to accrue for the Cloud Service during any suspension. If the cause of the suspension is reasonably capable of being remedied, IBM will provide you notice of what actions you must take to reinstate the Cloud Service. If you fail to take such actions within a reasonable time, IBM may terminate the Cloud Service.

Liability and Indemnity

a.           IBM shall be liable for loss or damage caused by a breach of a guarantee assumed in connection with any transaction under this Agreement by IBM, for bodily injuries or for damages caused intentionally or by gross negligence.

b.           In the event of loss, damage and frustrated expenditures caused by slight negligence, IBM shall be liable, regardless of the basis on which you are entitled to claim damages from IBM (including fundamental breach, negligence, misrepresentation, or other contract or tort claim), per claim only up to an amount of € 500,000 or, if the price of the Cloud Service which caused the loss or damage is higher, up to the amount of the price of the Cloud Service which caused the loss or damage. A number of defaults which together result in, or contribute to, substantially the same loss or damage will be treated as one default.

c.           Subject to the provisions of item d below, in the event of loss, damage and frustrated expenditures caused by slight negligence, IBM shall not be liable for indirect or consequential damages, even if IBM was informed about the possibility of such loss or damage.

d.           In case of delay on IBM’s part, IBM will pay to you an amount not exceeding the loss or damage caused by IBM’s delay. The amount of damages recoverable under this item d resulting from IBM’s delay is subject to items a and b above, provided that you demonstrates the amount of the loss or damage suffered.

This limit applies collectively to IBM, its subsidiaries and contractors. IBM will not be liable for special, incidental, exemplary, indirect or economic consequential damages, lost profits, business, revenue, goodwill, or anticipated savings.

If a third party asserts in a litigation against you that a Service acquired hereunder infringes that party’s patent or copyright, IBM will defend you against that claim and pay damages that a court finally awards against you or that are included in a settlement approved by IBM, provided that you promptly notify IBM in writing of the claim, supply information requested by IBM, and allow IBM to control the defense and settlement. IBM reserves the right to modify or replace the Service with an equivalent non-infringing one or, if replacement is not reasonably available, to discontinue the Cloud Service and provide a credit for any pre-paid unexpired term. IBM has no liability for claims that include, in whole or part, items not provided by IBM. You are responsible for any violation of law or any third party rights caused by your content or, except as provided in this paragraph, your use of the Service.

Warranties and Disclaimers

IBM warrants it will provide the Cloud Service using commercially reasonable care and skill in accordance with the Services Description. The warranty period is the term of the Service.

IBM DOES NOT WARRANT UNINTERRUPTED OR ERROR- FREE OPERATION OF A CLOUD SERVICE. THESE WARRANTIES ARE THE EXCLUSIVE WARRANTIES FROM IBM. THEY REPLACE ALL OTHER WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OR CONDITIONS OF SATISFACTORY QUALITY, MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE.

Compliance with Laws

Each party remains responsible for complying with laws, rules and regulations applicable to its business, use of a Cloud Service, and content, including applicable export and import laws. A Cloud Service is delivered in, and the choice of forum and law (without regard to conflict of laws) is the country and state in which you ordered the Cloud Services.

General

IBM may use global resources (personnel, affiliates, and resources in locations worldwide) and third party suppliers to support the delivery of Cloud Services. Assignment of this Agreement and the rights and obligations under it, including entitlements to the Cloud Service, is not permitted except to a subsidiary or to a successor organization by merger or acquisition. Assignment by IBM in conjunction with the sale of the portion of IBM’s business that includes the Cloud Service is not restricted.

You agree that IBM and its subcontractors, including other IBM companies, may process the business contact information of you as a legal entity, your employees and contractors worldwide in furtherance of our business relationship, in compliance with applicable data privacy laws. You have obtained consent of your employees and contractors for the above purposes and IBM will comply with their requests to access, update, correct or delete their contact information.

IBM Business Partners are independent from IBM and unilaterally determine their prices and terms. IBM is not responsible for their actions, statements or the offerings they provide under their agreements.


 

Vereinbarung für IBM Cloud-Services

Beschreibung des IBM Cloud-Service

Beta-Cloud-Services für IBM Analytics Performance Blueprints

1.    Beschreibung des Cloud-Service

Ein Beta-Cloud-Service ist ein Cloud-Service, der von IBM entwickelt und getestet wird. Der Kunde ist dazu berechtigt, den Beta-Cloud-Service während der angegebenen Betaphase zur Bewertung der Funktionalität des Service zu nutzen und Feedback an IBM oder den externen Service-Provider zurückzuliefern. IBM kann weitere hilfreiche Einzelheiten und Informationen bereitstellen, die sich auf den Zugriff auf einen Beta-Cloud-Service und dessen Nutzung beziehen. Die Bedingungen dieser Beschreibung des IBM Cloud-Service haben Vorrang vor den Bedingungen der Vereinbarung für IBM Cloud-Services.

2.    Vertraulichkeit und Datenschutz

Ein Beta-Cloud-Service entspricht unter Umständen nicht dem Leistungs- oder Kompatibilitätsstand allgemein verfügbarer Services, die von IBM vertrieben werden, einschließlich der Datenschutz- und Sicherheitsfunktionen, und wurde nicht umfassend getestet. Beta-Cloud-Services sind nicht für den Einsatz in einer Produktionsumgebung oder die Nutzung für kommerzielle Zwecke konzipiert und jegliche Nutzung für derartige Zwecke erfolgt auf eigenes Risiko. IBM übernimmt keine Gewähr dafür, dass ein Beta-Cloud-Service oder ähnliche Services von IBM allgemein verfügbar gemacht werden oder dass sie, falls deren allgemeine Verfügbarkeit vorgesehen ist, mit dem Beta-Cloud-Service vergleichbar sein werden. Falls ein allgemein verfügbarer Service angeboten wird, ist IBM in keiner Weise verpflichtet, Migrationsfunktionen oder -services bereitzustellen. Integrations-, Konfigurations- oder Anpassungsservices sind nicht verfügbar. 

Beta-Cloud-Services entsprechen nicht den Grundsätzen des Safe-Harbor-Abkommens zwischen den USA und der EU bzw. zwischen den USA und der Schweiz und sind nicht für die Einhaltung bestimmter staatlicher Vorschriften oder bestimmter Sicherheitsvorkehrungen ausgelegt. Der Kunde sichert zu, keine Inhalte einzustellen, für die besondere Vorschriften gelten oder die zusätzlich erforderlichen Sicherheitsvorkehrungen unterliegen.

3.    Gebühren

Für die Nutzung eines Beta-Service während der Betaphase fallen in der Regel keine Gebühren an, sofern von IBM oder einem externen Service-Provider nicht ausdrücklich etwas anderes festgelegt ist. Wenn auf den Import oder Export, die Übertragung, den Zugriff auf einen Beta-Cloud-Service oder den Service eines Drittanbieters oder auf dessen Nutzung Zölle, Abgaben, Steuern (einschließlich Quellensteuer) oder Gebühren erhoben werden, verpflichtet sich der Kunde zur Zahlung des festgesetzten Betrags.

4.    Laufzeit

Ein Beta-Cloud-Service darf während der von IBM angegebenen Betaphase oder bis zu dem Zeitpunkt genutzt werden, zu dem IBM den Beta-Cloud-Service zurückzieht oder beendet.

Die Nutzung eines Beta-Cloud-Service kann vom Kunden jederzeit durch Mitteilung an IBM eingestellt werden. Der Kunde ist dafür verantwortlich, jeglichen proprietären Inhalt, den er aufbewahren möchte, vor dem Ablauf oder der Beendigung eines Beta-Cloud-Service zu entfernen.

IBM kann die Teilnahme an einem Beta-Cloud-Service oder dessen Nutzung jederzeit aussetzen, entziehen, begrenzen oder verweigern.

Der Inhalt wird bei Ablauf oder Beendigung des Beta-Cloud-Service gelöscht, es sei denn, es besteht die Möglichkeit der Migration auf die entsprechenden allgemein verfügbaren Cloud-Services.

5.    Änderungen

IBM kann nach eigenem Ermessen die für einen Beta-Cloud-Service geltenden Bedingungen ändern, die IT-Umgebung modifizieren oder Features eines Beta-Cloud-Service nach vorheriger Mitteilung ganz oder teilweise zurückziehen. Durch die weitere Nutzung akzeptiert der Kunde die jeweiligen Änderungen. Wenn der Kunde mit einer Änderung nicht einverstanden ist, muss er die Nutzung nach Erhalt der Mitteilung einstellen.

6.    Haftung und Entschädigung

Wenn keine Gebühren erhoben werden, ist die Gesamthaftung von IBM für sämtliche Ansprüche, die aus der Nutzung eines vom Kunden unter diesen Bedingungen erworbenen Beta-Cloud-Service entstehen, auf tatsächliche direkte Schäden bis zu einer Höhe von 1.000,00 US-Dollar (oder den entsprechenden Betrag in der jeweiligen Landeswährung) begrenzt.

7.    Gewährleistungen und Haftungsausschlüsse

Ein Beta-Cloud-Service wird ohne jegliche Gewährleistung bereitgestellt.

8.    Aktivierungssoftware

Falls ein Beta-Cloud-Service Aktivierungssoftware enthält, darf die Aktivierungssoftware nur in Verbindung mit dem Beta-Cloud-Service während der angegebenen Laufzeit und gemäß den Bedingungen dieser Servicebeschreibung verwendet werden. Sollte in der Aktivierungssoftware Beispielcode enthalten sein, hat der Kunde außerdem das Recht, abgeleitete Werke des Beispielcodes zu erstellen und für den Beta-Cloud-Service zu nutzen.

9.    Zusätzliche Informationen

Der Kunde willigt ein, dass IBM sämtliche von ihm eingereichten Feedbacks und Vorschläge nutzen darf. IBM darf im Einklang mit der Datenschutzerklärung unter http://www-01.ibm.com/software/info/product-privacy/index.html Cookies und Tracking-Technologien zur Erfassung personenbezogener Daten für die Erstellung von Nutzungsstatistiken und -informationen verwenden, die dazu beitragen sollen, das Benutzererlebnis zu verbessern und/oder die Interaktionen mit Benutzern anzupassen. Soweit aufgrund der geltenden Gesetze erforderlich, hat der Kunde die Benutzer benachrichtigt und deren Zustimmung zu allen obigen Maßnahmen eingeholt.

 

INDIA

 

IBM Cloud Services Agreement

This Agreement governs your acquisition and use of IBM Cloud Services. You may select Cloud Services either on-line or through an Order Document IBM provides. The Order Document you submit to IBM will specify the Cloud Services and quantities selected, IBM charges and other details of your order. The Order Document, the Service Description(s) for the selected Cloud Service(s) and this Agreement will constitute the complete agreement for the Cloud Services and will supersede any prior discussions or representations regarding the Cloud Services. Any reproduction of this Agreement made by reliable means is considered an original.

Service Performance and Commitments

When IBM accepts your Order Document for a Cloud Service, IBM will provide you the entitlements specified in the Order Document. You may access the Cloud Service from any location via a network connection. Cloud Services are designed to be available 24/7 subject to maintenance. You will be notified of scheduled maintenance. Service Level commitments, if applicable, are specified in the Service Description. In addition, some Cloud Services include entitlement to use enabling software on your machines. If applicable, descriptions and details of the software and permitted use granted by IBM or third parties will be included in the Service Description.

You may access and use each Cloud Service that you order only to the extent of entitlements acquired by you. You are responsible for use of Cloud Services by any party who accesses the Service with your account credentials.

IBM does not authorize use of any Cloud Service for any unlawful or inappropriate purposes, such as gambling, obscenity, pornography, violence, misappropriation, unauthorized access or interference, viruses or harmful code, harassment, unsolicited or deceptive messages, or evading filters. Any such use is prohibited. Unless expressly provided in this Agreement, you are not authorized to use the Cloud Services to provide hosting or timesharing services to any third party.

Integration, Configuration and Custom Services

IBM may offer additional standard customization and configuration Services. Such Services are detailed in an additional Service Description and may be ordered pursuant to the Order Document. At your request, IBM may perform additional custom services, as specified in a mutually agreed Statement of Work.

Confidentiality and Data Protection

Each Cloud Service is designed to protect the proprietary content that you input into the Cloud Service and to provide for access and use of such content only in accordance with the provision of the Cloud Service. Except as otherwise specified in a Service Description, Cloud Services limit access and use of your proprietary content to IBM employees and contractors as needed to deliver the Cloud Service. IBM will not disclose your proprietary content, and will return or destroy your content upon the expiration or cancellation of the Cloud Service, or earlier upon your request. IBM reserves the right to charge for certain activities performed at your request or direction (such as delivering content in a specific format).

The Service Description for each Cloud Service describes the security functions and features applicable to the Cloud Service. IBM Cloud Services comply with the US-EU and US-Swiss Safe Harbor Frameworks, unless otherwise specified in the Service Description. IBM agrees to provide you notice of any unauthorized third party access to your content of which we become aware and to provide reasonable efforts to remediate identified security vulnerabilities. If your content is lost or damaged, IBM will assist you in restoring the content to the Cloud Service from your last available back up copy in compatible format.

Some of your content or other data may be subject to governmental regulation or otherwise may require security measures beyond those specified by IBM for the Cloud Service. You agree not to input such content in the Cloud Services or to otherwise provide such data in conjunction with other Services unless we have first agreed in writing to provide additional required security measures. You are responsible for all necessary permissions to include the content in the Cloud Service and you grant IBM permission to use, store and process the content in the delivery of the Cloud Services.

Charges, Payments & Taxes

You agree to pay all applicable charges for a Service as set forth in the Agreement and any charges for use in excess of entitlements, any custom, duty, tax (including withholding tax), levy or fee imposed by any authority resulting from your purchase or use of a Service, and any late payment fees. Unless specified otherwise in an Order Document, amounts are due upon receipt of the invoice and payable electronically within 30 days of the invoice date to an account specified by IBM.

Changes

IBM may modify the computing environment used to provide a Cloud Service, provided that such change does not degrade the functionality or the security features of the Cloud Service. Other changes to the Service Description made by IBM will not apply until any agreed renewal or extension.

Term, Termination, Suspension

The term of a Cloud Service is described in the Service Description or Order Document. Any renewal terms for a Cloud Service will be as otherwise specified in the Service Description or Order Document. IBM may withdraw a Cloud Service on 12 months’ notice, or as specified in the Service Description, and IBM will either continue to provide the Cloud Service for the remainder of your unexpired term or work with you to migrate to another IBM Service. IBM may suspend, revoke or limit use of a Cloud Service if in IBM’s sole discretion there is a breach of security, breach of your obligations under the Agreement or violation of law. Charges will continue to accrue for the Cloud Service during any suspension. If the cause of the suspension is reasonably capable of being remedied, IBM will provide you notice of what actions you must take to reinstate the Cloud Service. If you fail to take such actions within a reasonable time, IBM may terminate the Cloud Service.

Liability and Indemnity

IBM’s entire liability for all claims in the aggregate arising from your use of a Cloud Service acquired hereunder will not exceed the amount of any actual direct damages up to the amounts paid in the prior 12 months for the Cloud Service that is the subject of the claim, regardless of the basis of the claim. This limit applies collectively to IBM, its subsidiaries and contractors. IBM will not be liable for special, incidental, exemplary, indirect or economic consequential damages, lost profits, business, revenue, goodwill, or anticipated savings.

If a third party asserts in a litigation against you that a Service acquired hereunder infringes that party’s patent or copyright, IBM will defend you against that claim and pay damages that a court finally awards against you or that are included in a settlement approved by IBM, provided that you promptly notify IBM in writing of the claim, supply information requested by IBM, and allow IBM to control the defense and settlement. IBM reserves the right to modify or replace the Service with an equivalent non-infringing one or, if replacement is not reasonably available, to discontinue the Cloud Service and provide a credit for any pre-paid unexpired term. IBM has no liability for claims that include, in whole or part, items not provided by IBM. You are responsible for any violation of law or any third party rights caused by your content or, except as provided in this paragraph, your use of the Service.

Warranties and Disclaimers

IBM warrants it will provide the Cloud Service using commercially reasonable care and skill in accordance with the Services Description. The warranty period is the term of the Service.

IBM does not warrant uninterrupted or error-free operation of a Cloud Service. These warranties are the exclusive warranties from IBM. They replace all other warranties, including the implied warranties or conditions of satisfactory quality, merchantability, non-infringement, and fitness for a particular purpose.

Compliance with Laws

Each party remains responsible for complying with laws, rules and regulations applicable to its business, use of a Cloud Service, and content, including applicable export and import laws. A Cloud Service is delivered in, and the choice of forum and law (without regard to conflict of laws) is the country and state in which you ordered the Cloud Services.

Any disputes will be finally settled by arbitration held in Bangalore in accordance with the Arbitration and Conciliation Act, 1996.

General

IBM may use global resources (personnel, affiliates, and resources in locations worldwide) and third party suppliers to support the delivery of Cloud Services. Assignment of this Agreement and the rights and obligations under it, including entitlements to the Cloud Service, is not permitted except to a subsidiary or to a successor organization by merger or acquisition. Assignment by IBM in conjunction with the sale of the portion of IBM’s business that includes the Cloud Service is not restricted.

IBM Business Partners are independent from IBM and unilaterally determine their prices and terms. IBM is not responsible for their actions, statements or the offerings they provide under their agreements.

 

IBM Cloud Services Agreement

IBM Cloud Service Description

Beta Cloud Services for IBM Analytics Performance Blueprints

1.    Cloud Service Description

A Beta Cloud Service is a Cloud Service IBM is developing and testing. You are authorized to use the Beta Cloud Service during the specified beta period for the purpose of evaluating its functionality and to provide feedback to IBM or the third party service provider. IBM may provide additional supporting details and information that apply to your access and use of a Beta Cloud Service. The terms of this IBM Cloud Service Description prevail over those of the Cloud Services Agreement.

2.   Confidentiality and Data Protection

A Beta Cloud Service may not be at a level of performance or compatibility of generally available services IBM markets and is not fully tested, including any data protection and security features. Beta Cloud Services are not designed for use in a production environment or for commercial purposes and any such use is at your own risk. IBM does not guarantee it will make a Beta Cloud Service or any similar services available, or if made available, it will be similar to the Beta Cloud Service. If a generally available service is offered, IBM is under no obligation to offer migration capabilities or services. No integration, configuration or custom services are available.

Beta Cloud Services do not comply with the US-EU and US-Swiss Safe Harbor Frameworks and are not designed to comply with any specific governmental regulation or specific security measures. You agree not to input content that may be subject to any such regulations or required additional security measures.

3.  Charges

Generally there are no charges for use of a Beta Service during the beta period, unless specifically specified by IBM or a third party service provider. If any authority imposes a custom, duty, tax (including withholding tax), levy or fee for the import or export, transfer, access or use of a Beta Cloud Service or third party service, then you are responsible to pay any such amount imposed.

4.    Term

You may use a Beta Cloud Service for the beta period IBM specified or until IBM withdraws or terminated the Beta Cloud Service.

You may terminate use of a Beta Cloud Service at any time by notifying IBM. You are responsible to remove any of your proprietary content you wish to retain prior to expiration or termination of a Beta Cloud Service

IBM may at any time suspend, revoke, limit or refuse participation in or use of a Beta Cloud Service. Content will be destroyed upon the expiration or cancellation of the Beta Cloud Service unless specific migration to the related generally available Cloud Services is available.

5.      Changes

IBM may in its reasonable discretion, change the terms applicable to a Beta Cloud Service, modify the computing environment, or withdraw features of a Beta Cloud Service, in whole or in part by providing notice. Continued use is your acceptance of any such change. If you do not accept a change, you are responsible to discontinue use upon such notice.

6.     Liability and Indemnity

If there are no charges, IBM’s entire liability for all claims in the aggregate arising from your use of a Beta Cloud Service acquired hereunder will not exceed the amount of any actual direct damages up to U.S. $1,000.00 (or equivalent in local currency).

7.     Warranties and Disclaimers

A Beta Cloud Service is provided without warranties of any kind.  

8.     Enabling Software

If a Beta Cloud Service includes enabling software, you may use the enabling software only in association with your use of the Beta Cloud Service for the specified term in accordance with the terms set forth in this Service Description. To the extent that the enabling software contains sample code, you have the additional right to make derivative works of the sample code and use for the Beta Cloud Service.

9.    Additional Information

You agree IBM may use all feedback and suggestions you provide. IBM may use cookies and tracking technologies to collect personally identifiable information in gathering usage statistics and information designed to help improve user experience and/or to tailor interactions with users in accordance with http://www-01.ibm.com/software/info/product-privacy/index.html. Where required by applicable law, you have notified the users and obtained their consent to do all of the above.

 

 

 

JAPAN

 

IBM クラウド・サービス契約


本契約は、お客様による IBM の「クラウド・サービス」の取得および使用に適用されます。お客様はオンラインまたは IBM が提供する「注文書」により「クラウド・サービス」を選択することができます。お客様が IBM に提出する「注文書」には、
選択された「クラウド・サービス」および数量、IBM の料金ならびにお客様の注文の詳細が記載されます。「注文書」、選択された「クラウド・サービス」の「サービス記述書」および本契約は「クラウド・サービ ス」の完全な合意を構成し、「クラウド・サービス」に関するすべての従前の協議または表明に代わります。信頼できる手段により作成された本契約のあらゆる 写しは原本と同一とみなされます。


サービス・パフォーマンスおよびコミットメント

IBM がお客様の「クラウド・サービス」の「注文書」を受諾すると、IBM はお客様に「注文書」に記載されたエンタイトルメントを提供します。お客様は、ネットワーク接続を経由して、あらゆる場所から「クラウド・サービ ス」にアクセスすることができるものとします。「クラウド・サービス」は、保守の場合を除き、年中無休で利用できるように設計されています。定期保守につ いて、お客様は別途通知されます。「サービス・レベル」コミットメントは、該当する場合、「サービス記述書」に記載されます。さらに、一部の「クラウド・ サービス」は、お客様の機器で有効なソフトウェアを使用するためのエンタイトルメントを含みます。該当する場合、IBM またはサード・パーティにより付与されたソフトウェアの説明および詳細、ならびに付与される使用許諾は、「サービス記述書」に含まれます。

お客様は、注文した それぞれの「クラウド・サービス」についてお客様が取得したエンタイトルメントの範囲内でアクセスおよび使用するものとします。お客様は、お客様のアカウ ント資格情報を利用して「クラウド・サービス」にアクセスした者による「サービス」の利用に対して責任を負います。

IBM は、 あらゆる「クラウド・サービス」についても、ギャンブル、わいせつ、ポルノ、暴力、不正、無許可アクセスもしくは妨害、ウィルスもしくは有害なコード、ハ ラスメント、迷惑メッセージもしくは詐欺メッセージ、または回避フィルターなどの違法もしくは不適切な目的のために使用することを認めていません。こうし た使用はいずれも禁止されています。本契約に明記されていない限り、お客様は、いかなる第三者に対しても、「クラウド・サービス」を利用してホスティン グ・サービスまたはタイム・シェアリング・サービスを提供することは認められていません。

統合サービス、構成サービスおよびカスタム・サービス

IBM は、標準のカスタマイズおよび構成「サービス」を追加提供することがあります。当該「サービス」は、追加の「サービス記述書」にその詳細が記載され、「注文書」に従って注文することができます。お客様の要求により、IBM は追加のカスタム・サービスを、両当事者間で合意した「作業指示書」に従い実施することができるものとします。

機密およびデータ保護

それぞれの「クラウ ド・サービス」は、「クラウド・サービス」の規定に従ってのみ、お客様が「クラウド・サービス」に入力した専有コンテンツを保護すること、および、かかる コンテンツのアクセスおよび使用を提供するよう設計されています。「サービス記述書」に別段の定めがない限り、「クラウド・サービス」はお客様の専有コン テンツへのアクセスおよび使用を、「クラウド・サービス」の提供に必要な IBM の従業員および従契約者に限定します。IBM は、お客様の専有コンテンツを他に開示せず、および「クラウド・サービス」の満了または解約時、またはそれ以前にお客様の要求があった場合に、お客様の専有コンテンツを返却または破棄します。IBM は、お客様の要求または指示を受けて実施した特定の活動 (指定の形式でコンテンツを提供するなど) に対して料金を請求する権利を留保します。

それぞれの「クラウド・サービス」の「サービス記述書」には、「クラウド・サービス」に適用されるセキュリティーの機能および仕様が記述されています。「IBM クラウド・サービス」は、「サービス記述書」に別段の定めがない限り、U.S.-EU Safe Harbor FrameworkおよびU.S.-Swiss Safe Harbor Frameworkを遵守しています。IBM は、認識した第三者によるお客様のコンテンツへの無断アクセスをお客様に通知すること、および特定されたセキュリティー上の脆弱性を是正するために合理的な努力をすることに同意します。お客様のコンテンツが失われた場合または損傷した場合、IBM は、お客様の最新の利用可能な互換性のあるフォーマットのバックアップ・コピーから、「クラウド・サービス」に当該コンテンツをリストアーすることを支援します。

お客様のコンテンツまたはその他のデータの一部は、政府規制の対象になる場合があり、そうでない場合にも、IBM により定められた「クラウド・サービス」のセキュリティー対策を超えたセキュリティー対策が求められる場合があります。お客様は、必要な追加のセ キュリティー対策を提供することについてIBMが最初に書面で合意済みの場合を除き、「クラウド・サービス」に当該コンテンツを入力しないこと、または、 その他、他の「サービス」と関連して当該データを提供しないことに同意します。お客様は「クラウド・サービス」にコンテンツを含めるために必要なすべての 許可を取得する責任を負い、および、お客様は「クラウド・サービス」の提供に関してコンテンツを使用、保存および処理する許可を IBM に付与します。

料金、支払い および 税金

お客様は、本契約の定めに基づく「サービス」に適用されるすべての料金、エンタイトルメントを超えた使用に対するあらゆる料金、お客様による「サービス」の購入または使用に伴いあらゆる当局によって課される租税公課(源泉徴収税を含む)、および支払い遅延金を支払うことに同意します。「注文書」に別段の定めがない限り、支払い義務は請求書を受領時に発生するものとし、お客様は、請求書の日付から 30 日以内に IBM の指定口座に電子的な方法で支払うものとします。

変更

IBM は、「クラウド・サービス」の提供に使用するコンピューティング環境を変更できるものとします。ただし、当該変更が「クラウド・サービス」の仕様またはセキュリティー機能を低下させないことを条件とします。IBM が「サービス記述書」に加えるその他の変更は、合意された更新または期間延長まで適用されません。

契約期間、終了、停止

「クラウド・サービス」の契約期間は、「サービス記述書」または「注文書」に記載されます。「クラウド・サービス」の更新期間は、別段の定めがある場合、「サービス記述書」または「注文書」に規定されます。IBM は、12 か月前の通知により、または「サービス記述書」の定めに基づき「クラウド・サービス」を終了することができるものとします。IBM は、満了までの残期間中「クラウド・サービス」の提供を継続するか、別のIBM 「サービス」に移行するためにお客様に協力するかのいずれかを行います。IBM が自己の裁量で、セキュリティー違反、本契約に基づくお客様の義務の不履行または法律違反があったと判断した場合、IBM は、「クラウド・サービス」の使用を中断、取り消し、または制限することができるものとします。あらゆる中断期間中も、「クラウド・サービス」について料金は継続して発生します。中断の原因が合理的な範囲で是正できる場合は、IBM は、「クラウド・サービス」を回復ためにお客様が講じる必要のある措置をお客様に通知します。お客様が合理的な期間内に当該措置を講じなかった場合、IBM はかかる「クラウド・サービス」を終了することができるものとします。

責任および補償

本契約に基づきお客様が取得した「クラウド・サービス」のお客様による使用に起因して生じる請求に対する IBM のすべての損害賠償責任は、請求の原因を問わずお客様に現実に発生した通常かつ直接の損害に対する、請求の対象である「クラウド・サービス」に対してそれ以前の 12 か月間に支払われた金額相当額を累積限度とする賠償に限られるものとします。前述の制限は、IBMIBMの子会社および従契約者に対し合わせて適用されます。IBM は、特別損害、付随的損害、懲罰的損害、間接損害、経済的結果的損害、逸失利益、ビジネス、収益、営業上の信用、または節約すべかりし費用に対して責任を負いません。

本契約に基づき取得した「サービス」が当該第三者の特許または著作権を侵害するものとしてお客様に対し第三者から訴訟を提起された場合、IBM は、かかる申し立てに対しお客様を防御し、判決で確定したお客様に対する損害賠償額またはIBM が承認した和解に含まれる損害賠償額を支払います。ただし、お客様がかかる申し立てについて速やかに書面で IBM に通知し、IBM が要求する情報を提供し、かつIBM が防御および和解を支配できることを条件とします。IBM は、「サービス」を変更、侵害にあたらない同等のものと交換、または合理的な範囲で交換できない場合に「クラウド・サービス」を中止し、満了前の支払い済料金を返金する権利を留保します。IBM は、全体または一部にIBM が提供したものではない品目が含まれる請求には一切責任を負いません。お客様は、お客様のコンテンツまたは、本項に定める場合を除き、お客様による「サービス」の使用に起因する、法令違反および第三者の権利侵害に対して責任を負うものとします。

保証および免責事項

IBM は、商業的に合理的な注意およびスキルを用いて、「サービス記述書」に基づき「クラウド・サービス」を提供することを保証します。「サービス」の契約期間が保証期間となります。

IBM は、「クラウド・サービス」の中断または誤りがない運用を保証するものではありません。これらの保証は、IBM が提供する排他的保証であり、十分な品質、商品性、法律上の瑕疵担保、および特定目的適合性に関する明示的な保証または条件を含む、他のすべての保証に代わります。

法令順守

各当事者は、輸出入 に関して適用される法律を含め、自らのビジネス、「クラウド・サービス」の使用、およびコンテンツに適用される法律、規則および規制を遵守する責任を継続 して負うものとします。「クラウド・サービス」はお客様が当該「クラウド・サービス」を発注した国および州において提供され、また当該国および州の裁判所 および法律 (抵触法に関する考慮なしに) が適用されます。

一般条項

IBM は、「クラウド・サービス」をサポートするために、グローバル・リソース (世界各地の要員およびリソース) およびサード・パーティー・サプライヤーを使用することができるものとします。本契約ならびに本契約に基づく権利および義務 (「クラウド・サービス」のエンタイトルメントを含む) の譲渡は、子会社、または合併もしくは買収による承継組織を譲渡先とする場合を除き、認められません。「クラウド・サービス」が含まれる IBM のビジネスの一部売却に関連して IBM が行う譲渡は制限されません。

IBM ビジネス・パートナーは IBM から独立しており、それぞれの料金および規定を独自に設定します。IBM はビジネス・パートナーの活動、声明、またはそれぞれの契約に基づいてビジネス・パートナーが提供するオファリングに対して責任を負いません。

 


 

契約書番号:xxxxxx-xx000

 

IBM クラウド・サービス契約書

IBM クラウド・サービス記述書

IBM Analytics Performance Blueprints 用ベータ版クラウド・サービス

1.    クラウド・サービス記述書

「ベータ版クラウド・サービス」は、IBM が開発およびテスト中の「クラウド・サービス」です。お客様は、ベータ版の指定期間中、その機能性を評価するために「ベータ版クラウド・サービス」を使用すること、IBM または第三者サービス・プロバイダーにフィードバックを提供することができます。IBM は、お客様による「ベータ版クラウド・サービス」へのアクセスおよび使用に適用する、追加の詳細および情報を提供することができます。本「IBM クラウド・サービス記述書」の条件は、「クラウド・サービス契約書」の条件に優先します。

2.    機密およびデータ保護

「ベータ版クラウド・サービス」は、IBM の一般的な出荷可能サービスのパフォーマンスまたは互換性のレベルにない場合があり、 また、データ保護機能やセキュリティー機能などをはじめ、十分なテストも受けたものではありません。「ベータ版クラウド・サービス」は、実稼働環境での使 用目的、または商業目的で、設計されたものではなく、かかる使用はすべてお客様の自己責任となります。IBM は、「ベータ版クラウド・サービス」または類似サービスを利用できるようにすることを保証するものではありません。また、提供された場合に、「ベータ版クラウド・サービス」に類似することを保証するものではありません。一般出荷可能サービスが提供される場合、IBM には、マイグレーションの機能またはサービスを提供する義務は一切ありません。統合、構成、カスタム・サービスは一切提供されません。

「ベータ版クラウド・サービス」は、「米国 - EU 間のセーフ・ハーバーの枠組み」および「米国 - スイス間のセーフ・ハーバーの枠組み」を遵守しておらず、特定の政府規制や特定のセキュリティー対策を遵守するように設計されていません。お客様は、かかる規制や必須の追加セキュリティー対策が適用されるコンテンツを入力しないことに同意します。

3.    料金

通常、ベータ版の期間中、IBM または第三者サービス・プロバイダーが特に規定しない限り、「ベータ版サービス」の使用に対する課金は一切ありません。「ベータ版クラウド・サービス」または第三者サービスの輸出入、移転、アクセスまたは使用に対して関税その他の公租公課 (源泉徴収税を含みます。) が課せられるときは、お客様は責任をもって当該請求額を支払うものとします。

4.    期間

お客様は、IBM が指定したベータ版の期間中、または IBM が「ベータ版クラウド・サービス」を中止もしくは終了するまで、「ベータ版クラウド・サービス」を使用できます。

お客様は、IBM に通知することで、「ベータ版クラウド・サービス」の使用を随時終了できます。お客様が「ベータ版クラウド・サービス」の満了または終了前に保持することを望む専有のコンテンツについては、お客様は責任を持ってそれを削除します。

IBM は随時、「ベータ版クラウド・サービス」への参加または使用の中断、取り消し、制限または拒否を行うことができます。

関連する一般出荷可能な「クラウド・サービス」オファリングへの特定のマイグレーションが可能な場合を除き、「ベータ版クラウド・サービス」の満了時または解約時にコンテンツは破棄されます。

5.    変更

IBM は、合理的な自己裁量で、通知を行うことにより、「ベータ版クラウド・サービス」に適 用される条件を変更したり、コンピューティング環境を修正したり、または「ベータ版クラウド・サービス」の機能の一部もしくは全部を中止したりできます。 継続使用には、かかる変更についてお客様の同意が必要です。お客様が変更を受け入れない場合、お客様はかかる通知を受けて使用を中断する責任があります。

6.    責任の制限

課金されない場合、本契約に基づいて取得した「ベータ版クラウド・サービス」のお客様による使用に起因する損害請求額全体に対して IBM が負うべき賠償責任総額は、現実に発生した通常かつ直接の損害に対し、最大 1,000.00 米ドル (または現地通貨の相当額) です。

7.    保証および免責事項

「ベータ版クラウド・サービス」には、いかなる保証も適用されません。

8.    イネーブリング・ソフトウェア

「ベータ版クラウド・サービス」にイ ネーブリング・ソフトウェアが含まれる場合、お客様は、本「サービス記述書」に規定の条件に従い指定期間において、「ベータ版クラウド・サービス」の使用 に関連してのみイネーブリング・ソフトウェアを使用できます。イネーブリング・ソフトウェアにサンプル・コードが含まれる範囲内で、お客様は、サンプル・ コードの二次的著作物を作成し、「ベータ版クラウド・サービス」用に使用する追加の権利を取得します。

9.    追加情報

お客様は、お客様が提供するすべてのフィードバックおよび提案を IBM が使用できることに同意します。IBM は、利用統計データと情報 (ユーザー・エクスペリエンスの改良に役立てること、およびユーザーとの間の対話をカスタマイズすること、またはそのいずれかを目的とした) を収集する際に、http://www-01.ibm.com/software/info/product-privacy/index.html に従って、個人情報を収集するために Cookie および追跡技術を使用できます。準拠法で要求されている場合には、お客様は対象ユーザーに通知済みであり、上記のすべてを実行することについてユーザーの同意を得ているものとします。

 

 

MEXICO

 

Acuerdo de Servicios de Cloud de IBM

Este Acuerdo rige la adquisición y el uso por parte del Cliente de los Servicios de Cloud de IBM. El Cliente puede seleccionar los Servicios de Cloud online o a través de un Documento de Pedido que proporciona IBM. El Documento de Pedido que el Cliente envíe a IBM especificará los Servicios de Cloud y las cantidades seleccionadas, los cargos de IBM y otros detalles del pedido. El Documento de Pedido, las Descripciones del Servicio para los Servicios de Cloud seleccionados y este Acuerdo constituirán el acuerdo completo para los Servicios de Cloud y tendrán prioridad sobre cualquier discusión o manifestación anterior en relación con los Servicios de Cloud. Cualquier reproducción de este Acuerdo realizada por medios fiables se considerará un original.

Compromisos y Rendimiento del Servicio

Cuando IBM acepte el Documento de Pedido del Cliente para un Servicio de Cloud, IBM proporcionará al Cliente las habilitaciones especificadas en el Documento de Pedido. El Cliente puede acceder al Servicio de Cloud desde cualquier ubicación a través de una conexión de red. Los Servicios de Cloud se han diseńado para estar disponibles permanentemente (24x7), sin perjuicio de su mantenimiento. El mantenimiento programado se comunicará al Cliente según corresponda. Los compromisos de Nivel de Servicio, si son aplicables, se especifican en la Descripción de Servicios. Además, algunos Servicios de Cloud incluyen autorización para utilizar software de habilitación en las máquinas del Cliente. Si son aplicables, las descripciones y los detalles del software y el uso permitido otorgado por IBM o por un tercero se incluirán en la Descripción de los Servicios.

El Cliente puede acceder y utilizar cada Servicio de Cloud solicitado por el Cliente únicamente en relación con las habilitaciones adquiridas por el propio Cliente. El Cliente es responsable del uso de los Servicios de Cloud por parte de cualquier usuario que acceda al Servicio con las credenciales de la cuenta del Cliente.

IBM no autoriza el uso de ningún Servicio de Cloud con finalidades ilegales o inadecuadas, como juego, obscenidad, pornografía, violencia, apropiación indebida, interferencias o acceso no autorizado, virus o código dańino, acoso, mensajes no solicitados o engańosos, o filtros evasivos. Todos estos tipos de uso quedan prohibidos. A menos que se especifique explícitamente en este Acuerdo, el Cliente no está autorizado para utilizar los Servicios de Cloud para proporcionar servicios de alojamiento o uso temporal compartido a ningún tercero.

Integración, Configuración y Servicios Personalizados

IBM puede ofrecer Servicios adicionales de configuración y personalización estándar. Dichos servicios se detallarán en una Descripción de Servicios adicional y pueden solicitarse tras el Documento de Pedido pertinente. A petición del Cliente, IBM puede llevar ejecutar servicios personalizados adicionales, según se especifique en una Especificación de Trabajo acordada por las dos partes.

Confidencialidad y Protección de Datos

Cada Servicio de Cloud ha sido diseńado para proteger el contenido bajo propiedad que el Cliente incorpora al Servicio de Cloud y para proporcionar el acceso y el uso en relación con el contenido únicamente en función de las provisiones del Servicio de Cloud. A salvo de que se especifique de otro modo en la Descripción de Servicios, los Servicios de Cloud limitan el acceso y el uso del contenido propiedad del Cliente a los contratistas y los empleados de IBM que sean necesarios para la prestación del Servicio de Cloud. IBM no divulgará el contenido bajo propiedad del Cliente, y devolverá o destruirá el contenido del Cliente tras el vencimiento o la cancelación del Servicio de Cloud, o con anterioridad a petición del Cliente. IBM se reserva el derecho a establecer cargos en relación con determinadas actividades llevadas a cabo a petición del Cliente o siguiendo sus directrices (por ejemplo, el suministro de contenido en un formato específico).

La Descripción de Servicios para cada Servicio de Cloud describe las características y las funciones de seguridad aplicables al Servicio de Cloud. Los Servicios de Cloud de IBM cumplen con los Acuerdos de Safe Harbor (Safe Harbor Framework) entre UE y EE.UU. y EE.UU.-Suiza, a menos que se especifique lo contrario en la Descripción de Servicios. IBM se compromete a avisar al Cliente en relación con cualquier acceso no autorizado de un tercero al contenido del Cliente del que IBM tenga noticia, y llevar a cabo esfuerzos razonables para solucionar las posibles vulnerabilidades de seguridad identificadas. Si el contenido del Cliente se pierde o queda dańado, IBM ayudará al Cliente a restaurar el contenido al Servicio de Cloud desde la última copia de seguridad disponible en un formato compatible.

Parte del contenido del Cliente u otros datos pueden quedar sujetos a leyes gubernamentales o pueden requerir medidas de seguridad más allá de las especificadas por IBM para el Servicio de Cloud. El Cliente acepta no incluir dicho contenido en los Servicios de Cloud ni proporcionar dichos datos conjuntamente con otros Servicios, a menos que ambas partes hayan acordado previamente por escrito proporcionar las medidas de seguridad necesarias adicionales. El Cliente es el responsable de todos los permisos necesarios para incluir el contenido en el Servicio de Cloud, y el Cliente otorga a IBM permiso para utilizar, almacenar y procesar el contenido en la prestación de los Servicios de Cloud.

Cargos, Pagos y Tasas

El Cliente acepta pagar todos los cargos aplicables para un Servicio según lo establecido en el Acuerdo y cualquier cargo por uso en exceso de las habilitaciones, cualquier pago de aduana, tasa, impuesto (incluyendo las retenciones), gravamen o cargo impuesto por cualquier autoridad como resultado de la compra o el uso del Servicio por parte del Cliente, o cualquier recargo por demora. A menos que se especifique de otro modo en un Documento de Pedido, las cantidades serán debidas a partir de la recepción de la factura y deben pagarse electrónicamente dentro del plazo de 30 días tras la fecha de la factura, a una cuenta especificada por IBM.

Cambios

IBM puede modificar el entorno informático utilizado para suministrar un Servicio de Cloud, siempre que dicho cambio no degrade la funcionalidad o las características de seguridad del Servicio de Cloud. Los otros cambios realizados por IBM en la Descripción de Servicios no serán aplicables hasta que se produzca una ampliación o una renovación acordadas por ambas partes.

Vigencia, Resolución y Suspensión

El plazo de un Servicio de Cloud se describe en la Descripción de Servicios o el Documento de Pedido. Cualquier plazo de renovación para un Servicio de Cloud se especificará debidamente en la Descripción de Servicios o el Documento de Pedido. IBM puede retirar un Servicio de Cloud de su oferta de servicios tras notificación con 12 meses de antelación, o según se especifique en la Descripción de Servicios, e IBM seguirá proporcionando el Servicio de Cloud durante el plazo restante no expirado o trabajará conjuntamente con el Cliente para realizar la migración a otro Servicio de IBM. IBM puede suspender, revocar o limitar el uso de un Servicio de Cloud a discreción propia, si IBM percibe una infracción de seguridad, una infracción de las obligaciones del Cliente establecidas en el Acuerdo o una infracción legal. Los cargos seguirán acumulándose, en relación con el Servicio de Cloud, durante cualquier suspensión. Si el motivo de la suspensión tiene una resolución razonablemente posible, IBM informará al Cliente acerca de las acciones que el Cliente debe llevar a cabo para volver a activar el Servicio de Cloud. Si el Cliente no lleva a cabo estas acciones en un período razonable, IBM puede resolver el Servicio de Cloud.

Responsabilidad e Indemnización

La responsabilidad total de IBM por todas las reclamaciones en conjunto que surjan a raíz del uso por parte del Cliente del Servicio de Cloud adquirido bajo este documento no superará el importe de los dańos reales directos sufridos por el Cliente, con un límite máximo igual a las cantidades pagadas en los 12 meses anteriores por el Servicio de Cloud sujeto de la reclamación, independientemente del origen de la reclamación. Este límite se aplica colectivamente a IBM, las subsidiarias de IBM y los contratistas de IBM. IBM no será responsable de ningún tipo de dańo reputacional, especial, accidental, ejemplar, indirecto o consecuencial, ni de la pérdida de beneficios, negocios, ingresos, plusvalías o ahorros previstos.

Si un tercero alega, en un litigio contra el Cliente, que un Servicio adquirido bajo las condiciones establecidas en este documento vulnera la patente o los derechos de autor de dicho tercero, IBM defenderá al Cliente frente a dicha reclamación y pagará todos los dańos y perjuicios que un tribunal establezca en sentencia firme contra el Cliente o que estén incluidos en una transacción aprobada por IBM, siempre que el Cliente notifique a IBM por escrito y con antelación suficiente la posible reclamación, aporte la información solicitada por IBM y permita a IBM tener el control de la defensa y la transacción. IBM se reserva el derecho a modificar o a sustituir el Servicio por otro equivalente que no incurra en ninguna infracción o, si la sustitución no es una solución razonablemente disponible, a interrumpir el Servicio de Cloud y a abonar un crédito por cualquier plazo pagado por adelantado y no expirado. IBM no tiene ninguna responsabilidad respecto a reclamaciones que incluyan, total o parcialmente, elementos no suministrados por IBM. El Cliente es responsable de cualquier infracción de la ley o de los derechos de autor de un tercero provocada por algún contenido del Cliente o, excepto en lo establecido en este párrafo, por el uso del Servicio por parte del Cliente.

Garantías y Exclusiones

IBM garantiza que prestará el Servicio de Cloud con pericia y cuidado comercialmente razonables en concordancia con la Descripción de los Servicios. El período de garantía es el plazo de los Servicios.

IBM NO GARANTIZA EL FUNCIONAMIENTO ININTERRUMPIDO O LIBRE DE ERRORES DE UN SERVICIO DE CLOUD. ESTAS GARANTÍAS SON LAS ÚNICAS QUE OFRECE IBM. SUSTITUYEN TODAS LAS DEMÁS GARANTÍAS, INCLUIDAS LAS CONDICIONES O GARANTÍAS IMPLÍCITAS DE CALIDAD SATISFACTORIA, COMERCIABILIDAD, NO INFRACCIÓN Y ADECUACIÓN PARA UN FIN CONCRETO.

Cumplimiento de las Leyes

Cada una de las partes es responsable del cumplimiento de las leyes, las normas y las regulaciones aplicables a sus actividades empresariales, al uso de un Servicio de Cloud y al contenido, incluyendo las leyes vigentes de importación y exportación. Un Servicio de Cloud se considera prestado en el país y estado/región en el cual el Cliente ha solicitado los Servicios de Cloud, y son las leyes y las instituciones de dicho país las que rigen este proceso (con independencia de posibles conflictos legales).

General

IBM puede utilizar recursos globales (personal, afiliados y recursos ubicados en cualquier parte del mundo) y proveedores terceros para dar soporte a la prestación de los Servicios de Cloud. No se permite la cesión de este Acuerdo ni de los derechos y obligaciones subyacentes al mismo, incluyendo las habilitaciones del Servicio de Cloud, excepto a una subsidiaria o una organización sucesora resultante de una fusión o adquisición. Si la cesión la lleva a cabo IBM dentro de la venta de la parte del negocio de IBM que incluye el Servicio de Cloud, no se incluye bajo la restricción detallada anteriormente.

Los Business Partners de IBM son independientes de IBM y determinan de forma unilateral sus precios y sus condiciones. IBM no es responsable de las acciones, las declaraciones o las ofertas que los Business Partners de IBM realicen bajo sus propios acuerdos.

 

Acuerdo de Servicio de Clouds de IBM

Descripción del Servicio de Cloud de IBM

Versión Beta de un Servicio de Cloud para IBM Analytics Performance Blueprints

1.    Descripción de un Servicio de Cloud

Un Servicio de Cloud Beta es un Servicio de Cloud que IBM está desarrollando y probando. El Cliente está autorizado para utilizar el Servicio de Cloud Beta durante el período beta especificado con el objetivo de evaluar su funcionalidad y para proporcionar comentarios a IBM o al proveedor de servicios de terceros. IBM puede proporcionar detalles e información de soporte adicionales que se apliquen al acceso y el uso de un Servicio de Cloud Beta por parte del Cliente. Los términos de esta Descripción de Servicio de Cloud de IBM prevalecen sobre los términos del Acuerdo de Servicio de Clouds.

2.    Confidencialidad y Protección de Datos

Un Servicio de Cloud Beta posiblemente no estará al nivel de rendimiento o compatibilidad de un servicio disponible de forma generalizada que IBM comercializa y posiblemente no se habrá comprobado exhaustivamente, y esta limitación incluye también sus características de seguridad y protección de datos personales. Los Servicio de Clouds Beta no están diseńados para su uso en un entorno de producción o con fines comerciales y cualquier uso de este tipo es por cuenta y riesgo del Cliente. IBM no garantiza que pondrá a disposición un Servicio de Cloud Beta o cualquier servicio similar, o en caso de ofrecerlo, será similar al Servicio de Cloud Beta. Si se ofrece un servicio de disponibilidad general, IBM no tiene ninguna obligación de ofrecer prestaciones o servicios de migración. No hay disponible ningún servicio de integración, configuración o personalizado.

Los Servicio de Clouds Beta no cumplen las directrices de Acuerdo de Safe Harbor (Safe Harbor Frameworks) entre Estados Unidos-UE y entre Estados Unidos-Suiza, y no se han diseńado para estar en conformidad con ninguna regulación gubernamental específica o medida de seguridad específica. El Cliente acepta no incorporar contenido que pueda estar sujeto a tales regulaciones o a medidas de seguridad adicionales que sean necesarias.

3.    Cargos

En general no se aplican cargos por el uso de un Servicio Beta durante el período beta, salvo que lo especifique expresamente IBM o un proveedor de servicios tercero. Si algún organismo impusiese un arancel, tasa, impuesto (incluyendo las retenciones), gravamen o cargo a la importación o exportación, transferencia, acceso o uso de la versión Beta de un Servicio de Cloud o un servicio de un tercero, el Cliente deberá pagar la cantidad correspondiente.

4.    Vigencia

El Cliente puede utilizar un Servicio de Cloud Beta durante el período beta que IBM especifique o hasta que IBM retire o resuelva el Servicio de Cloud Beta.

El Cliente puede resolver el uso de un Servicio de Cloud Beta en cualquier momento mediante notificación a IBM. El Cliente es responsable de retirar cualquier contenido de su propiedad que el Cliente quiera conservar antes de la expiración o resolución de un Servicio de Cloud Beta.

IBM puede, en cualquier momento, suspender, revocar, limitar o rechazar la participación en o el uso de un Servicio de Cloud Beta.

El contenido se destruirá al expirar o cancelarse el Servicio de Cloud Beta a menos que esté disponible una migración específica al Servicio de Cloud de disponibilidad general relacionado.

5.    Cambios

IBM puede, a discreción propia, modificar las condiciones aplicables a un Servicio de Cloud Beta, modificar el entorno informático o retirar las prestaciones de un Servicio de Cloud Beta, en su totalidad o en parte, mediante aviso. El uso continuado por parte del Cliente supone la aceptación de dichas modificaciones por parte del Cliente. Si el Cliente no acepta una modificación, el Cliente será responsable de la discontinuidad del uso a partir de la notificación.

6.    Responsabilidad e Indemnización

Si no existen cargos, la responsabilidad total de IBM en relación con posibles reclamaciones originadas por el uso de un Servicio de Cloud Beta por parte del Cliente, adquirido en base a lo establecido en el presente documento, no superará la cantidad de los dańos directos reales hasta un máximo de 1.000 USD (o el importe equivalente en la divisa local).

7.    Garantías y Exclusiones

Un Servicio de Cloud Beta se presta sin garantía de ningún tipo.

8.    Software de Habilitación

Si un Servicio de Cloud Beta incluye software de habilitación, el Cliente sólo puede utilizar el software de habilitación en asociación con el uso del Servicio de Cloud Beta para el término especificado de acuerdo con los términos establecidos en la presente Descripción de Servicios. En la medida en que el software de habilitación contiene código de muestra, el Cliente tiene el derecho adicional de realizar trabajos derivados del código de muestra y utilizarlos para el Servicio de Cloud Beta.

9.    Información Adicional

El Cliente acepta que IBM puede utilizar todos los comentarios y las sugerencias que aporte el Cliente. El Cliente acepta que IBM puede utilizar cookies y tecnologías de seguimiento para recoger datos de Carácter Personal con el fin de recopilar información y estadísticas de uso diseńadas para ayudar a mejorar la experiencia del usuario y/o personalizar las interacciones con los usuarios de acuerdo con lo establecido en http://www-01.ibm.com/software/info/product-privacy/index.html. Donde así lo requiera la legislación aplicable, el Cliente deberá haber notificado a los usuarios y obtenido su consentimiento para llevar a cabo todo lo anterior.

 

NETHERLANDS

IBM Cloud Services Agreement

This Agreement governs your acquisition and use of IBM Cloud Services. You may select Cloud Services either on-line or through an Order Document IBM provides. The Order Document you submit to IBM will specify the Cloud Services and quantities selected, IBM charges and other details of your order. The Order Document, the Service Description(s) for the selected Cloud Service(s) and this Agreement will constitute the complete agreement for the Cloud Services and will supersede any prior discussions or representations regarding the Cloud Services. Any reproduction of this Agreement made by reliable means is considered an original.


Service Performance and Commitments

When IBM accepts your Order Document for a Cloud Service, IBM will provide you the entitlements specified in the Order Document. You may access the Cloud Service from any location via a network connection. Cloud Services are designed to be available 24/7 subject to maintenance. You will be notified of scheduled maintenance. Service Level commitments, if applicable, are specified in the Service Description. In addition, some Cloud Services include entitlement to use enabling software on your machines. If applicable, descriptions and details of the software and permitted use granted by IBM or third parties will be included in the Service Description.

You may access and use each Cloud Service that you order only to the extent of entitlements acquired by you. You are responsible for use of Cloud Services by any party who accesses the Service with your account credentials.

IBM does not authorize use of any Cloud Service for any unlawful or inappropriate purposes, such as gambling, obscenity, pornography, violence, misappropriation, unauthorized access or interference, viruses or harmful code, harassment, unsolicited or deceptive messages, or evading filters. Any such use is prohibited. Unless expressly provided in this Agreement, you are not authorized to use the Cloud Services to provide hosting or timesharing services to any third party.

Integration, Configuration and Custom Services

IBM may offer additional standard customization and configuration Services. Such Services are detailed in an additional Service Description and may be ordered pursuant to the Order Document. At your request, IBM may perform additional custom services, as specified in a mutually agreed Statement of Work.

Confidentiality and Data Protection

Each Cloud Service and its related practices and procedures are designed to protect the proprietary content that you input into the Cloud Service and to provide for access and use of such content only in accordance with the provision of the Cloud Service. Except as otherwise specified in a Service Description, Cloud Services limit access and use of your proprietary content to IBM employees and contractors as needed to deliver the Cloud Service. The Service Description for each Cloud Service describes the applicable security functions and features, practices and procedures, including technical and organizational measures, which IBM will implement. By using the Cloud Services, you accept that they meet your requirements.

IBM will not disclose your proprietary content, and will return or destroy your content (including any personal data) upon the expiration or cancellation of the Cloud Service, or earlier upon your request. IBM reserves the right to charge for certain activities performed at your request or direction (such as delivering content in a specific format). IBM agrees to provide you notice of any unauthorized third party access to your content of which we become aware and to provide reasonable efforts to remediate identified security vulnerabilities. If your content is lost or damaged, IBM will assist you in restoring the content to the Cloud Service from your last available back up copy in compatible format.

Unless expressly stated in the Service Description, the Cloud Service is not designed for content that is subject to governmental regulation or requires security measures beyond those specified in the Service Description. Such data includes: 1) sensitive personal data and other data, the loss of which would trigger a data breach notification requirement, or 2) personal health information. You agree not to input such content in the Cloud Services or to otherwise provide such data in conjunction with other Services. You are responsible for all necessary consents to include the content (including any personal data) in the Cloud Service and you grant IBM permission to use, store and process the content in the delivery of the Cloud Services. You are also responsible for all costs IBM may incur relating to any such information made available by Customer to the IBM Cloud Services, including those arising out of any third party claims.

IBM Cloud Services comply with the US-EU and US-Swiss Safe Harbor Frameworks, unless otherwise specified in the Service Description. If required by law, the parties will enter into additional agreements for the protection of personal data. If you make personal data available to the Cloud Service, as between you and IBM, you are considered the sole controller of the personal data and you appoint IBM as a processor to process (as those terms are defined in EU Directive 95/46/EC) such personal data. You will not use the Cloud Service in conjunction with personal data to the extent that doing so would violate applicable data protection laws. IBM will only process such personal data to the extent required to make the Cloud Service available in accordance with the Service Description and you agree that any such processing is in accordance with your instructions. You agree that IBM may use subcontractors worldwide, including other IBM companies, to provide the Cloud Services. More details on subcontractors as at the signature date may be found in the Service Description.  IBM shall reasonably cooperate with you in its fulfillment of any legal requirement, including providing you with access to the personal data.

Charges, Payments & Taxes

You agree to pay all applicable charges for a Service as set forth in the Agreement and any charges for use in excess of entitlements, any custom, duty, tax (including withholding tax), levy or fee imposed by any authority resulting from your purchase or use of a Service, and any late payment fees. Unless specified otherwise in an Order Document, amounts are due upon receipt of the invoice and payable electronically within 30 days of the invoice date to an account specified by IBM.

Changes

IBM may modify the computing environment used to provide a Cloud Service, provided that such change does not degrade the functionality or the security features of the Cloud Service. If IBM makes a change to the way it processes or secures personal data as part of the Cloud Services and such change causes you to be noncompliant with data protection laws, you may terminate the affected Cloud Service by providing written notice to IBM within 30 days of IBM's notification of the change to you. Other changes to the Service Description made by IBM will not apply until any agreed renewal or extension.

Term, Termination, Suspension

The term of a Cloud Service is described in the Service Description or Order Document. Any renewal terms for a Cloud Service will be as otherwise specified in the Service Description or Order Document. IBM may withdraw a Cloud Service on 12 months’ notice, or as specified in the Service Description, and IBM will either continue to provide the Cloud Service for the remainder of your unexpired term or work with you to migrate to another IBM Service. IBM may suspend, revoke or limit use of a Cloud Service if in IBM’s sole discretion there is a breach of security, breach of your obligations under the Agreement or violation of law. Charges will continue to accrue for the Cloud Service during any suspension. If the cause of the suspension is reasonably capable of being remedied, IBM will provide you notice of what actions you must take to reinstate the Cloud Service. If you fail to take such actions within a reasonable time, IBM may terminate the Cloud Service. Termination in any event shall not constitute rescission (ontbinding) as referred to in art. 6:265 of the Dutch Civil Code.

Liability and Indemnity

IBM’s entire liability for all claims in the aggregate arising from your use of a Cloud Service acquired hereunder will not exceed the amount of any actual direct damages up to the amounts paid in the prior 12 months for the Cloud Service that is the subject of the claim, regardless of the basis of the claim. This limit applies collectively to IBM, its subsidiaries and contractors. IBM will not be liable for special, incidental, exemplary, indirect or economic consequential damages, lost profits, business, revenue, goodwill, or anticipated savings.

If a third party asserts in a litigation against you that a Service acquired hereunder infringes that party’s patent or copyright, IBM will defend you against that claim and pay damages that a court finally awards against you or that are included in a settlement approved by IBM, provided that you promptly notify IBM in writing of the claim, supply information requested by IBM, and allow IBM to control the defense and settlement. IBM reserves the right to modify or replace the Service with an equivalent non-infringing one or, if replacement is not reasonably available, to discontinue the Cloud Service and provide a credit for any pre-paid unexpired term. IBM has no liability for claims that include, in whole or part, items not provided by IBM. You are responsible for any violation of law or any third party rights caused by your content or, except as provided in this paragraph, your use of the Service.

Warranties and Disclaimers

IBM warrants it will provide the Cloud Service using commercially reasonable care and skill in accordance with the Services Description. The warranty period is the term of the Service.

IBM DOES NOT WARRANT UNINTERRUPTED OR ERROR- FREE OPERATION OF A CLOUD SERVICE. THESE WARRANTIES ARE THE EXCLUSIVE WARRANTIES FROM IBM. THEY REPLACE ALL OTHER WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OR CONDITIONS OF SATISFACTORY QUALITY, MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE.

Compliance with Laws

Each party remains responsible for complying with laws, rules and regulations applicable to its business, use of a Cloud Service, and content, including applicable export and import laws. A Cloud Service is delivered in, and the choice of forum and law (without regard to conflict of laws) is the country and state in which you ordered the Cloud Services.

General

IBM may use global resources (personnel, affiliates, and resources in locations worldwide) and third party suppliers to support the delivery of Cloud Services. Assignment of this Agreement and the rights and obligations under it, including entitlements to the Cloud Service, is not permitted except to a subsidiary or to a successor organization by merger or acquisition. Assignment by IBM in conjunction with the sale of the portion of IBM’s business that includes the Cloud Service is not restricted.

You agree that IBM and its subcontractors, including other IBM companies, may process the business contact information of you as a legal entity, your employees and contractors worldwide in furtherance of our business relationship, in compliance with applicable data privacy laws. You have obtained consent of your employees and contractors for the above purposes and IBM will comply with their requests to access, update, correct or delete their contact information.

IBM Business Partners are independent from IBM and unilaterally determine their prices and terms. IBM is not responsible for their actions, statements or the offerings they provide under their agreements.



 

IBM Cloud Services Overeenkomst

Beschrijving van IBM Cloud Service

Beta Cloud Services for IBM Analytics Performance Blueprints

1.    Beschrijving van Cloud Service

Een Beta Cloud Service is een Cloud Service die nog door IBM wordt ontwikkeld en getest. U bent gemachtigd om de Beta Cloud Service gedurende de gespecificeerde betaperiode te gebruiken ten behoeve van het evalueren van de functionaliteit ervan en het leveren van feedback aan IBM of de derde-partij serviceprovider. IBM kan aanvullende informatie en ondersteunende details verstrekken die van toepassing zijn op uw toegang tot, en gebruik van, een Beta Cloud Service. De bepalingen van deze Beschrijving van IBM Cloud Service hebben voorrang boven de bepalingen van de Cloud Services Overeenkomst.

2.    Vertrouwelijkheid en gegevensbescherming

Een Beta Cloud Service bevindt zich mogelijkerwijs niet op hetzelfde prestatie- of compatibiliteitsniveau als de algemeen verkrijgbare services die IBM op de markt brengt en is niet volledig getest, ook niet wat betreft de gegevensbeschermings- en beveiligingskenmerken. Beta Cloud Services zijn niet ontworpen voor gebruik in een productieomgeving, noch voor commerciële doeleinden, en al dergelijk gebruik vindt plaats op uw eigen risico. IBM garandeert niet dat enige Beta Cloud Service of vergelijkbare service algemeen verkrijgbaar wordt gemaakt, noch dat deze, indien verkrijgbaar gemaakt, zal lijken op de Beta Cloud Service. Indien er een algemeen verkrijgbare service wordt aangeboden, rust er op IBM geen enkele verplichting om migratiefuncties of -services aan te bieden. Er zijn geen integratie- of configuratieservices en geen services op maat beschikbaar.

Beta Cloud Services voldoen niet aan de Amerikaans-Europese (EU) en Amerikaans-Zwitserse Safe Harbor Frameworks en zijn niet ontworpen om te voldoen aan specifieke overheidsregelingen of beveiligingsmaatregelen. U verklaart als invoer geen content te gebruiken waarop dergelijke regelingen of verplichte aanvullende beveiligingsmaatregelingen van toepassing zijn.

3.    Verschuldigde bedragen

Gewoonlijk zijn er voor het gebruik van Beta Service tijdens de betaperiode geen bedragen verschuldigd, tenzij dit door IBM of een derde-partij serviceprovider uitdrukkelijk is aangegeven. Indien enige autoriteit een accijns, belasting, heffing of vergoeding oplegt voor de import of de export, de overdracht, de toegang of het gebruik van de Beta Cloud Service of enige derde-partij service, bent u aansprakelijk voor het desbetreffende bedrag en verklaart Klant dit te zullen betalen.

4.    Looptijd

U mag een Beta Cloud Service gebruiken gedurende de door IBM gespecificeerde betaperiode of totdat IBM de Beta Cloud Service terugtrekt of beëindigt.

U kunt het gebruik van een Beta Cloud Service te allen tijde beëindigen door IBM hieromtrent in te lichten. U bent verantwoordelijk voor het verwijderen van al uw eigen content die u na afloop of beëindiging van een Beta Cloud Service wenst te behouden.

IBM kan de deelname aan of het gebruik van een Beta Cloud Service op elk moment opschorten, intrekken, beperken of weigeren.

Bij afloop of annulering van de Beta Cloud Service wordt de content vernietigd, tenzij er specifieke migratie naar de overeenkomstige algemeen verkrijgbare Cloud Services beschikbaar is.

5.    Wijzigingen

Na bericht mag IBM naar redelijk eigen oordeel wijzigingen aanbrengen in de op een Beta Cloud Service van toepassing zijnde bepalingen, wijzigingen aanbrengen in de computeromgeving of bepaalde functies van een Beta Cloud Service geheel of gedeeltelijk terugtrekken. Door uw gebruik voort te zetten, geeft u aan akkoord te gaan met een dergelijke wijziging. Indien u niet akkoord gaat met een wijziging, bent u verantwoordelijk voor het staken van uw gebruik na ontvangst van een dergelijk bericht.

6.    Aansprakelijkheid en vrijwaring

Indien er geen sprake is van verschuldigde bedragen, is IBM's volledige aansprakelijkheid voor de som van alle vorderingen voortvloeiend uit het gebruik van een hieronder door u verworven Beta Cloud Service beperkt tot het bedrag aan werkelijk geleden schade, met een maximum van US$ 1000,00 (of het equivalent daarvan in de lokale valuta).

7.    Garanties en uitsluitingen van garantie

Een Beta Cloud Service wordt geleverd zonder enige garantie.

8.    Enabling Software

Indien een Beta Cloud Service enabling software omvat, mag u de enabling software uitsluitend gebruiken in samenhang met uw gebruik van de Beta Cloud Service, gedurende de gespecificeerde looptijd en overeenkomstig de in deze Service Beschrijving uiteengezette bepalingen. Voor zover de enabling software voorbeeldcode bevat, hebt u het aanvullende recht om afgeleide werken van de voorbeeldcode te maken en deze te gebruiken voor de Beta Cloud Service.

9.    Aanvullende informatie

U gaat ermee akkoord dat IBM gebruik mag maken van alle door u verstrekte feedback en suggesties. Bij het verzamelen van persoonsgegevens in het kader van het verzamelen van gebruikscijfers en informatie kan IBM gebruikmaken van cookies en traceringstechnologie teneinde de gebruikerservaring te verbeteren en/of interacties met gebruikers beter af te stemmen, in overeenstemming met http://www-01.ibm.com/software/info/product-privacy/index.html. Waar dit wettelijk verplicht is, hebt u de gebruikers ingelicht omtrent al het bovenstaande en hebt u hun toestemming verkregen.

 

ROUMANIA

 

Contractul pentru Servicii Cloud IBM

Acest Contract guvernează achiziţia dumneavoastră şi utilizarea Serviciilor IBM Cloud. Puteţi selecta Serviciile Cloud fie online, fie prin intermediul unui Document de Comandă pe care îl furnizează IBM. Documentul de Comandă pe care îl trimiteţi la IBM va specifica Serviciile Cloud şi cantităţile selectate, preţurile IBM şi alte detalii despre comanda dumneavoastră. Documentul de Comandă, Descrierile Serviciilor pentru Serviciile Cloud selectate şi acest Contract vor constitui acordul complet pentru Serviciile Cloud şi vor înlocui toate discuţiile sau declaraţiile anterioare în ce priveşte Serviciile Cloud. Orice reproducere a acestui Contract realizată prin mijloace sigure este considerată un original.


Prestarea Serviciilor şi Angajamentele

Când IBM acceptă Documentul dumneavoastră de comandă pentru un Serviciu Cloud, IBM vă va asigura drepturile de utilizare specificate în Documentul de Comandă. Puteţi accesa Serviciul Cloud din orice locaţie prin intermediul unei conexiuni de reţea. Serviciile Cloud sunt proiectate fie disponibile 24/7 cu excepţia mentenanţei. Veţi fi anunţat asupra mentenanţei planificate. Angajamentele de Nivel de Serviciu, dacă este cazul, sunt specificate în Descrierea Serviciului. În plus, unele Servicii Cloud includ dreptul de utilizare al  software-ului de activare pe maşinile dumneavoastră. Dacă este cazul, descrierile şi detaliile software-ului şi utilizarea permisă acordată de IBM sau de terţe părţi vor fi incluse în Descrierea Serviciului.

Puteţi accesa şi utiliza fiecare Serviciu Cloud pe care îl comandaţi numai în limita drepturilor de utilizare achiziţionate de dumneavoastră. Sunteţi responsabil pentru utilizarea Serviciilor Cloud de către orice parte care accesează Serviciul cu acreditările contului dumneavoastră.

IBM nu autorizează utilizarea niciunui Serviciu Cloud în vreun scop ilegal sau necorespunzător, cum ar fi jocuri de noroc, obscenitate, pornografie, violenţă, aplicare incorectă, acces neautorizat sau interferenţă, viruşi sau cod nociv, hărţuire, mesaje nesolicitate sau înşelătoare sau filtre de sustragere. Orice astfel de utilizare este strict interzisă. În afară de cazul în care este indicat expres în acest Contract, dumneavoastră nu sunteţi autorizat să utilizaţi Serviciile Cloud pentru a furniza servicii de găzduire sau de timesharing niciunei terţe părţi.

Servicii de Integrare, Configurare şi Personalizare

IBM poate oferi Servicii suplimentare de configurare şi personalizare standard. Astfel de Servicii sunt detaliate într-o Descriere suplimentară de Servicii şi pot fi comandate conform Documentului de Comandă. La cererea dumneavoastră, IBM poate realiza servicii personalizate suplimentare, aşa cum este specificat într-un Ordin de Lucru convenit mutual.

Confidenţialitatea şi Protecţia Datelor

Fiecare Serviciu Cloud şi practicile şi procedurile asociate sunt astfel proiectate încât protejeze conţinutul proprietate pe care îl introduceţi în Serviciul Cloud şi să asigure accesul şi utilizarea acestui tip de conţinut numai în conformitate cu furnizarea Serviciului Cloud. Dacă nu este specificat altfel, într-o Descriere de Serviciu, Serviciile Cloud limitează accesul şi utilizarea conţinutului dumneavoastră proprietate angajaţilor şi contractorilor IBM care furnizează Serviciul Cloud. Descrierea Serviciului pentru fiecare Serviciu Cloud prezintă funcţiile şi caracteristicile de securitate aplicabile, practicile şi procedurile, inclusiv măsurile tehnice şi organizatorice pe care le va implementa IBM. Prin utilizarea Serviciilor Cloud, acceptaţi că acestea îndeplinesc cerinţele.

IBM nu va divulga conţinutul dumneavoastră proprietate şi va returna sau va distruge conţinutul dumneavoastră (inclusiv toate datele personale) la expirarea sau anularea Serviciului Cloud, sau mai devreme la cererea dumneavoastră. IBM îşi rezervă dreptul perceapă o taxă pentru anumite activităţi făcute la cererea sau sub îndrumarea dumneavoastră (cum ar fi livrarea de conţinut într-un anumit format). IBM este de  acord să vă notifice asupra oricărui acces neautorizat detectat a unei părţi terţe la conţinutul dumneavoastră şi să facă eforturi rezonabile pentru remedierea vulnerabilităţilor de securitate identificate. Dacă conţinutul dumneavoastră este pierdut sau deteriorat, IBM vă va asista la restaurarea conţinutului la Serviciul Cloud din ultima copie de backup disponibilă în format compatibil.

În afară de ceea ce este statuat expres în Descrierea Serviciului, Serviciul Cloud nu este proiectat pentru conţinut care este subiect de reglementare guvernamentală sau care necesită măsuri de securitate peste cele specificate în Descrierea Serviciului.  Astfel de date includ: 1) date personale sensibile şi alte date a căror pierdere va declanşa o notificare de breşă de securitate, sau 2) informaţii personale privind sănătatea. Sunteţi de acord nu introduceţi astfel de conţinut în Serviciile Cloud sau să furnizaţi astfel de date asociate cu alte Servicii. Dumneavoastră sunteţi responsabil pentru toate permisiunile necesare pentru a include conţinutul (inclusiv orice date personale) în Serviciul Cloud şi pentru acordarea permisiunii ca IBM utilizeze, să memoreze şi să proceseze conţinutul la livrarea Serviciilor Cloud. Dumneavoastră sunteţi de asemenea responsabil pentru toate costurile pe care IBM le poate suporta atunci când Clientul face disponibile astfel de informaţii Serviciilor IBM Cloud, inclusiv costurile care decurg din reclamaţiile oricărei terţe părţi.

Serviciile IBM Cloud respectă cadrele de lucru US-EU şi US-Swiss Safe Harbor, în afară de cazul în care este specificat diferit în Descrierea Serviciului.  Dacă legea impune, părţile vor semna acorduri suplimentare pentru protecţia datelor personale. Dacă faceţi disponibile date personale Serviciului Cloud, între dumneavoastră şi IBM, dumneavoastră sunteţi considerat singurul care controlează datele personale şi dumneavoastră îndrituiţi IBM proceseze (aşa cum sunt definiţi termenii în Directiva EU 95/46/EC) astfel de date personale. Dumneavoastră nu veţi utiliza Serviciul Cloud precum şi date personale, în măsura în care aceasta ar duce la încălcarea legilor aplicabile privind protecţia datelor. IBM va procesa astfel de date personale în măsura în care este necesar pentru a face disponibil Serviciul Cloud, în conformitate cu Descrierea Serviciului, şi dumneavoastră sunteţi de acord că toate tipurile de procesare sunt în conformitate cu instrucţiunile dumneavoastră. Dumneavoastră sunteţi de acord că IBM poate utiliza subcontractori din toată lumea, inclusiv alte companii IBM, pentru a asigura Serviciile Cloud. Detalii suplimentare despre subcontractori, la data semnării contractului, pot fi găsite în Descrierea Serviciului.  IBM va coopera în mod rezonabil cu dumneavoastră în scopul îndeplinirii oricărei cerinţe legale, inclusiv furnizarea către dumneavoastră a accesului la datele personale.

Tarife, Plăţi şi Taxe

Dumneavoastră sunteţi de acord să plătiţi toate tarifele aplicabile pentru un Serviciu aşa cum sunt stipulate în Contract şi toate tarifele pentru utilizare în plus faţă de drepturile de utilizare, taxele vamale, taxe (inclusiv taxa de redevenţă), impozite sau comisioane impuse de orice autoritate, care rezultă din cumpărarea sau utilizarea de către dumneavoastră a Serviciului, şi toate penalizările la întârzierea plăţii.  În afară de cazul în care este specificat diferit în Documentul de Comandă, sumele sunt datorate la primirea facturii şi se plătesc electronic în termen de 30 de zile de la data emiterii facturii, într-un cont specificat de IBM.

Modificări

IBM poate modifica mediul de prelucrare a datelor utilizat pentru furnizarea unui Serviciu Cloud, în condiţiile în care această modificare nu scade caracteristicile de funcţionalitate sau de securitate ale Serviciului Cloud. Dacă IBM modifică modalitatea de procesare sau de securizare a datelor personale ca parte a Serviciilor Cloud şi, din cauza respectivei modificări, dumneavoastră nu mai sunteţi în conformitate cu legea aplicabilă privind protecţia datelor, puteţi termina Serviciul Cloud afectat prin transmiterea către IBM a unei notificări scrise într-un interval de 30 de zile de la data notificării trimise de IBM dumneavoastră cu privire la modificarea respectivă. Celelalte modificări făcute de IBM la Descrierea Serviciului nu se vor aplica până la o reînnoire sau extensie a contractului.

Termenul, Terminarea, Suspendarea

Termenul unui Serviciu Cloud este descris în Descrierea Serviciului sau în Documentul de Comandă. Altfel, toate termenele de reînnoire pentru Serviciul Cloud vor fi cele specificate în Descrierea Serviciului sau în Documentul de Comandă. IBM poate retrage un Serviciu Cloud cu o notificare de 12 luni, sau aşa cum este specificat în Descrierea Serviciului, şi IBM fie va continua să furnizeze Serviciul Cloud în perioada rămasă până la expirarea termenului dumneavoastră, fie va lucra împreună cu dumneavoastră la migrarea la un alt Serviciu IBM. IBM are libertatea să suspende, să revoce sau să limiteze utilizarea unui Serviciu Cloud dacă IBM constată că există o violare a securităţii, o încălcare a obligaţiilor dumneavoastră din contract sau o încălcare a legii.  Tarifele vor fi aplicate în continuare pentru Serviciul Cloud în timpul oricărei suspendări. În eventualitatea unei suspendări pentru care cauza permite o remediere rezonabilă, IBM va notifica cu privire la acţiunile pe care trebuie să le întreprindeţi pentru restabilirea Serviciului. Dacă nu întreprindeţi respectivele acţiuni într-un interval de timp rezonabil, IBM poate termina Serviciul Cloud.

Răspundere şi Despăgubiri

Indiferent de motivul pentru care sunteţi îndreptăţit să pretindeţi despăgubiri de la IBM (inclusiv orice pretenţie ori prejudiciu legate de contract), întreaga răspundere IBM pentru toate pretenţiile cumulate legate de acest Contract nu va depăşi valoarea oricăror daune directe efective de 500.000 EUR (cinci sute mii euro) sau costurile (dacă sunt recurente, se aplică costurile pe 12 luni) pentru Serviciul Cloud care face obiectul reclamaţiei. Limita se aplică colectiv pentru IBM, filialele sale şi contractori. IBM nu va fi responsabil pentru daune speciale, incidentale, exemplare, indirecte sau cu consecinţe economice, pierderea profitului, activităţii, venitului, reputaţiei sau economiilor anticipate.

Dacă o terţă parte pretinde, într-un litigiu cu dumneavoastră, că un Serviciu achiziţionat prin acest contract încalcă brevetul sau dreptul de autor al părţii respective, IBM vă va apăra împotriva acestei reclamaţii şi va plăti daunele pe care o instanţă le hotărăşte cu titlu definitiv împotriva dumneavoastră sau care sunt incluse într-o soluţionare aprobată de IBM, cu condiţia ca dumneavoastră să notificaţi prompt, în scris, IBM asupra pretenţiei, să furnizaţi informaţiile cerute de IBM şi să permiteţi ca IBM să preia controlul în vederea apărării şi soluţionării. IBM îşi rezervă dreptul de a modifica sau înlocui Serviciul cu unul echivalent care nu încalcă niciun drept sau, dacă înlocuirea nu este disponibilă în mod rezonabil, să întrerupă Serviciul Cloud şi să ofere un credit pentru orice termen neexpirat care a fost pre-plătit. IBM nu are nicio răspundere pentru pretenţiile care includ, în parte sau în totalitate, articole care nu sunt furnizate de IBM. Dumneavoastră sunteţi responsabil pentru orice încălcare a legii sau a oricărui drept al unei terţe părţi, cauzate de conţinutul dumneavoastră sau, cu excepţia modului în care este furnizat în acest paragraf, de utilizarea de către dumneavoastră a Serviciului.

Garanţiile şi Declinarea responsabilităţii

IBM garantează că va asigura Serviciul Cloud utilizând grija şi resursele rezonabile din punct de vedere comercial, în conformitate cu Descrierea Serviciilor. Perioada de garanţie este termenul Serviciului.

IBM NU GARANTEAZĂ FUNCŢIONAREA FĂRĂ ÎNTRERUPERE SAU FĂRĂ ERORI A UNUI SERVICIU CLOUD. ACESTE GARANŢII SUNT GARANŢIILE EXCLUSIVE DE LA IBM. ACESTEA ÎNLOCUIESC TOATE CELELALTE GARANŢII, INCLUZÂND GARANŢIILE IMPLICITE SAU CONDIŢIILE DE CALITATE SATISFĂCĂTOARE, CONDIŢIILE DE VANDABILITATE, DE NEÎNCĂLCARE ŞI DE POTRIVIRE PENTRU UN ANUMIT SCOP.

Conformitatea cu Legile

Fiecare parte rămâne responsabilă pentru conformarea la legile, regulile şi reglementările aplicabile domeniului său, pentru utilizarea unui Serviciu Cloud şi pentru conţinut, inclusiv legile aplicabile de export şi import.  Un Serviciu Cloud este livrat în, iar alegerea pentru jurisdicţie şi legi aplicapibile (ignorând conflictul de legi) sunt legile din Austria. Toate disputele ce decurg în baza acestui Contract vor fi reglementate în baza Regulilor de Arbitraj şi Conciliere ale Centrului de Arbitraj Internaţional al Camerei Economice Federale din Viena (Regulile din Viena) de trei arbitri desemnaţi conform acestor reguli.  Această clauză nu limitează dreptul IBM de a institui procese la orice curte competentă.

Generalităţi

IBM poate folosi resurse globale (de personal, ale afiliaţilor şi resurse din locaţii din întreaga lume) şi furnizori de terţă parte pentru a sprijini furnizarea Serviciilor Cloud. Cesiunea acestui Contract şi a drepturilor şi obligaţiilor cuprinse în el, inclusiv a drepturilor de utilizare ale Serviciului Cloud, nu este permisă, cu excepţia unei filiale sau a unei organizaţii succesoare prin fuziune sau achiziţie. Nu este restricţionată atribuirea de către IBM asociată cu vânzarea a unei părţi din afacerile IBM care include Serviciul Cloud.  Sunteţi de acord ca IBM şi subcontractorii săi, inclusiv alte companii IBM, să poată procesa informaţiile dumneavoastră privind de contact comerciale ca entitate legală, ale angajaţilor şi contractorilor dumneavoastră din întreaga lume pentru continuitatea relaţiei noastre comerciale, în conformitate cu legile aplicabile privind confidenţialitatea datelor. Dumneavoastră aţi obţinut consimţământul angajaţilor şi contractorilor pentru scopurile de mai sus, iar IBM se va conforma cererilor acestora cu privire la accesarea, actualizarea, corectarea sau ştergerea informaţiilor lor de contact.

Partenerii de afaceri IBM sunt independenţi faţă de IBM şi îşi determină unilateral preţurile şi termenii. IBM nu este responsabil pentru acţiunile, declaraţiile sau ofertele pe care aceştia le furnizează în contractele lor.


 

Contractul pentru Servicii Cloud IBM

Descrierea Serviciului Cloud IBM

Servicii Cloud Beta pentru IBM Analytics Performance Blueprints

1.    Descrierea Serviciului Cloud

Un Serviciu Cloud Beta este un Serviciu Cloud pe care IBM îl dezvoltă şi îl testează. Sunteţi autorizat utilizaţi Serviciul Cloud Beta pe durata perioadei beta specificate, în vederea evaluării funcţionalităţii acestuia şi furnizării feedback-ului către IBM sau furnizorul serviciului terţă parte. IBM poate furniza detalii şi informaţii de suport suplimentare privind accesul dumneavoastră şi utilizarea Serviciului Cloud Beta. Termenii acestei Descrieri de Serviciu Cloud IBM prevalează faţă de cei din Contractul pentru Servicii Cloud.

2.    Confidenţialitatea şi Protecţia Datelor

Este posibil ca un Serviciu Cloud Beta să nu fie la nivelul de performanţă şi compatibilitate al serviciilor cu disponibilitate generală pe care le comercializează IBM şi nu este complet testat, inclusiv cu privire la orice caracteristici de protecţie a datelor şi securitate. Serviciile Cloud Beta nu sunt destinate utilizării într-un mediu de producţie sau în scopuri comerciale şi orice utilizare de acest fel o faceţi pe riscul dumneavoastră.  IBM nu garantează că va face disponibil un Serviciu Cloud Beta sau orice servicii similare sau, dacă este făcut disponibil, că va fi similar cu Serviciul Cloud Beta. Dacă este oferit un serviciu cu disponibilitate generală, IBM nu are nicio obligaţie de a oferi capabilităţi sau servicii de migrare. Nu sunt disponibile servicii de integrare, configurare sau personalizate.

Serviciile Cloud Beta nu sunt conforme cu Cadrele de Lucru Safe Harbor US-EU şi US-Swiss şi nu sunt concepute pentru a fi conforme cu nicio reglementare guvernamentală sau măsuri de securitate specifice. Sunteţi de acord nu introduceţi un conţinut care poate face subiectul unor astfel de reglementări sau măsuri de securitate adiţionale necesare.

3.    Tarife

În general, nu se aplică tarife pentru utilizarea unui Serviciu Beta pe durata perioadei beta, exceptând cazul în care se specifică expres de către IBM sau furnizorul unui serviciu terţă parte. Dacă o autoritate impune taxe vamale, o taxă (inclusiv taxa de redevenţă), un impozit sau un comision pentru importul, exportul, transferul, accesarea sau utilizarea unui Serviciu Cloud Beta sau a unui serviciu terţă parte, dumneavoastră sunteţi responsabil pentru plata unei astfel de sume impuse.

4.    Termenul

Puteţi utiliza un Serviciu Cloud Beta pe durata perioadei beta specificate de IBM sau până când IBM retrage sau a terminat Serviciul Cloud Beta.

Dumneavoastră puteţi termina utilizarea unui Serviciu Cloud Beta oricând, printr-o notificare trimisă către IBM. Sunteţi responsabil pentru înlăturarea, înainte de expirarea sau terminarea Serviciului Cloud Beta, a oricărui conţinut proprietate pe care doriţi să-l păstraţi.

IBM poate, în orice moment, suspenda, revoca, limita sau refuza participarea la sau utilizarea unui Serviciu Cloud Beta.

Conţinutul va fi distrus la expirarea sau anularea Serviciului Cloud Beta, dacă nu este disponibilă o migrare specifică pentru Serviciile Cloud cu disponibilitate generală conexe.

5.    Modificări

IBM poate, după cum consideră corespunzător, într-un mod rezonabil, să schimbe termenii aplicabili unui Serviciu Cloud Beta, să modifice mediul informatic sau să retragă caracteristici ale unui Serviciu Cloud Beta, integral sau parţial, în urma trimiterii unei notificări. Utilizarea în continuare reprezintă acceptarea de către dumneavoastră a unei astfel de modificări. În cazul în care nu doriţi acceptaţi o modificare, sunteţi responsabil pentru întreruperea utilizării la primirea unei astfel de notificări.

6.    Răspundere şi Despăgubiri

Dacă nu sunt aplicate tarife, întreaga răspundere IBM pentru toate pretenţiile cumulate legate de utilizarea de către dumneavoastră a unui Serviciu Cloud Beta, achiziţionat în baza celor menţionate aici, nu va depăşi valoarea oricăror daune directe efective de 1.000,00 $ S.U.A. (sau echivalentul în moneda locală).

7.    Garanţii şi Declinarea Responsabilităţii

Un Serviciu Cloud Beta este furnizat fără niciun fel de garanţie.

8.    Software de Activare

Dacă un Serviciu Cloud Beta include software de activare, puteţi utiliza software-ul de activare numai în asociere cu utilizarea de către dumneavoastră a Serviciului Cloud Beta pentru termenul specificat, în conformitate cu termenii stabiliţi în această Descriere de Serviciu. În cazul în care software-ul de activare conţine cod eşantion, aveţi dreptul suplimentar de a realiza lucrări derivate din codul eşantion şi de a le utiliza pentru Serviciul Cloud Beta.

9.    Informaţii Suplimentare

Sunteţi de acord că IBM poate utiliza integral feedback-ul şi sugestiile furnizate de dumneavoastră.  IBM poate utiliza cookie-uri şi tehnologii de urmărire pentru a colecta informaţii identificabile personal, în vederea strângerii statisticilor de utilizare şi informaţiilor destinate îmbunătăţirii experienţei utilizatorilor şi/sau a adaptării interacţiunilor cu utilizatorii, în conformitate cu http://www-01.ibm.com/software/info/product-privacy/index.html. În cazul în care legea aplicabilă impune aceasta, aţi notificat utilizatorii şi aţi obţinut consimţământul acestora pentru a realiza cele de mai sus.

 

SINGAPORE

 

IBM Cloud Services Agreement

This Agreement governs your acquisition and use of IBM Cloud Services. You may select Cloud Services either on-line or through an Order Document IBM provides. The Order Document you submit to IBM will specify the Cloud Services and quantities selected, IBM charges and other details of your order. The Order Document, the Service Description(s) for the selected Cloud Service(s) and this Agreement will constitute the complete agreement for the Cloud Services and will supersede any prior discussions or representations regarding the Cloud Services. Any reproduction of this Agreement made by reliable means is considered an original.


Service Performance and Commitments

When IBM accepts your Order Document for a Cloud Service, IBM will provide you the entitlements specified in the Order Document. You may access the Cloud Service from any location via a network connection. Cloud Services are designed to be available 24/7 subject to maintenance. You will be notified of scheduled maintenance. Service Level commitments, if applicable, are specified in the Service Description. In addition, some Cloud Services include entitlement to use enabling software on your machines. If applicable, descriptions and details of the software and permitted use granted by IBM or third parties will be included in the Service Description.

You may access and use each Cloud Service that you order only to the extent of entitlements acquired by you. You are responsible for use of Cloud Services by any party who accesses the Service with your account credentials.

IBM does not authorize use of any Cloud Service for any unlawful or inappropriate purposes, such as gambling, obscenity, pornography, violence, misappropriation, unauthorized access or interference, viruses or harmful code, harassment, unsolicited or deceptive messages, or evading filters. Any such use is prohibited. Unless expressly provided in this Agreement, you are not authorized to use the Cloud Services to provide hosting or timesharing services to any third party.

Integration, Configuration and Custom Services

IBM may offer additional standard customization and configuration Services. Such Services are detailed in an additional Service Description and may be ordered pursuant to the Order Document. At your request, IBM may perform additional custom services, as specified in a mutually agreed Statement of Work.

Confidentiality and Data Protection

Each Cloud Service is designed to protect the proprietary content that you input into the Cloud Service and to provide for access and use of such content only in accordance with the provision of the Cloud Service. Except as otherwise specified in a Service Description, Cloud Services limit access and use of your proprietary content to IBM employees and contractors as needed to deliver the Cloud Service. IBM will not disclose your proprietary content, and will return or destroy your content upon the expiration or cancellation of the Cloud Service, or earlier upon your request. IBM reserves the right to charge for certain activities performed at your request or direction (such as delivering content in a specific format).

The Service Description for each Cloud Service describes the security functions and features applicable to the Cloud Service. IBM Cloud Services comply with the US-EU and US-Swiss Safe Harbor Frameworks, unless otherwise specified in the Service Description. IBM agrees to provide you notice of any unauthorized third party access to your content of which we become aware and to provide reasonable efforts to remediate identified security vulnerabilities. If your content is lost or damaged, IBM will assist you in restoring the content to the Cloud Service from your last available back up copy in compatible format.

Some of your content or other data may be subject to governmental regulation or otherwise may require security measures beyond those specified by IBM for the Cloud Service. You agree not to input such content in the Cloud Services or to otherwise provide such data in conjunction with other Services unless we have first agreed in writing to provide additional required security measures. You are responsible for all necessary permissions to include the content in the Cloud Service and you grant IBM permission to use, store and process the content in the delivery of the Cloud Services.

Charges, Payments & Taxes

You agree to pay all applicable charges for a Service as set forth in the Agreement and any charges for use in excess of entitlements, any custom, duty, tax (including withholding tax), levy or fee imposed by any authority resulting from your purchase or use of a Service, and any late payment fees. Unless specified otherwise in an Order Document, amounts are due upon receipt of the invoice and payable electronically within 30 days of the invoice date to an account specified by IBM.

Changes

IBM may modify the computing environment used to provide a Cloud Service, provided that such change does not degrade the functionality or the security features of the Cloud Service. Other changes to the Service Description made by IBM will not apply until any agreed renewal or extension.

Term, Termination, Suspension

The term of a Cloud Service is described in the Service Description or Order Document. Any renewal terms for a Cloud Service will be as otherwise specified in the Service Description or Order Document. IBM may withdraw a Cloud Service on 12 months’ notice, or as specified in the Service Description, and IBM will either continue to provide the Cloud Service for the remainder of your unexpired term or work with you to migrate to another IBM Service. IBM may suspend, revoke or limit use of a Cloud Service if in IBM’s sole discretion there is a breach of security, breach of your obligations under the Agreement or violation of law. Charges will continue to accrue for the Cloud Service during any suspension. If the cause of the suspension is reasonably capable of being remedied, IBM will provide you notice of what actions you must take to reinstate the Cloud Service. If you fail to take such actions within a reasonable time, IBM may terminate the Cloud Service.

Liability and Indemnity

IBM’s entire liability for all claims in the aggregate arising from your use of a Cloud Service acquired hereunder will not exceed the amount of any actual direct damages up to the amounts paid in the prior 12 months for the Cloud Service that is the subject of the claim, regardless of the basis of the claim. This limit applies collectively to IBM, its subsidiaries and contractors. IBM will not be liable for special, incidental, exemplary, indirect or economic consequential damages, lost profits, business, revenue, goodwill, or anticipated savings.

If a third party asserts in a litigation against you that a Service acquired hereunder infringes that party’s patent or copyright, IBM will defend you against that claim and pay damages that a court finally awards against you or that are included in a settlement approved by IBM, provided that you promptly notify IBM in writing of the claim, supply information requested by IBM, and allow IBM to control the defense and settlement. IBM reserves the right to modify or replace the Service with an equivalent non-infringing one or, if replacement is not reasonably available, to discontinue the Cloud Service and provide a credit for any pre-paid unexpired term. IBM has no liability for claims that include, in whole or part, items not provided by IBM. You are responsible for any violation of law or any third party rights caused by your content or, except as provided in this paragraph, your use of the Service.

Warranties and Disclaimers

IBM warrants it will provide the Cloud Service using commercially reasonable care and skill in accordance with the Services Description. The warranty period is the term of the Service.

IBM DOES NOT WARRANT UNINTERRUPTED OR ERROR- FREE OPERATION OF A CLOUD SERVICE. THESE WARRANTIES ARE THE EXCLUSIVE WARRANTIES FROM IBM. THEY REPLACE ALL OTHER WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OR CONDITIONS OF SATISFACTORY QUALITY, MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE.

Compliance with Laws

Each party remains responsible for complying with laws, rules and regulations applicable to its business, use of a Cloud Service, and content, including applicable export and import laws. A Cloud Service is delivered in, and the choice of forum and law (without regard to conflict of laws) is the country and state in which you ordered the Cloud Services.

General

IBM may use global resources (personnel and resources in locations worldwide) and third party suppliers to support the delivery of Cloud Services. Assignment of this Agreement and the rights and obligations under it, including entitlements to the Cloud Service, is not permitted except to a subsidiary or to a successor organization by merger or acquisition. Assignment by IBM in conjunction with the sale of the portion of IBM’s business that includes the Cloud Service is not restricted.

IBM Business Partners are independent from IBM and unilaterally determine their prices and terms. IBM is not responsible for their actions, statements or the offerings they provide under their agreements.

 

 IBM Cloud Service 协议

IBM Cloud Service 描述

针对 IBM Analytics Performance Blueprints Cloud Service 测试版

 

1. Cloud Service 描述

Cloud Service 测试版是 IBM 正在开发和测试的 Cloud Service。将授权您在指定的测试期限内使用测试版的 Cloud Service,用于评估其功能和向 IBM 或第三方服务供应商提供反馈。IBM 可能提供适用于您访问和使用测试版 Cloud Service 的额外支持细节和信息。该“IBM Cloud Service 描述的条款优先于“Cloud Service 协议的条款。

2. 保密和数据保护

测试版 Cloud Service 可能未达到 IBM 所销售的一般可用服务的性能或兼容性级别,并且未完全测试(包括任何数据保护和安全功能)。测试版 Cloud Service 不旨在用于生产环境或商业用途,此类用途需由您自行承担风险。IBM 不保证提供测试版 Cloud Service 或任何类似服务,或者如果提供,该服务将类似于测试版 Cloud Service。如果提供一般可用的服务,那么 IBM 不负责提供迁移功能或服务。不提供任何集成、配置或定制服务。

测试版 Cloud Service 不符合美国和欧盟与美国和瑞士安全港框架,并且不旨在符合任何具体的政府法规或安全措施。您同意,不得输入任何受此类法规管辖或需要额外安全措施的内容。

3. 费用

一般情况下,在测试周期内可免费使用测试服务,除非 IBM 或第三方服务供应商明确规定。如果由于出口、进口、转让、访问或使用测试 Cloud Service 或第三方服务,政府机构因此征收税款(包括预扣税)或其他费用,那么您将负责支付征收的款项。

4. 期限

您可以在 IBM 指定的测试周期内,或者在 IBM 撤销或终止测试版 Cloud Service 之前使用测试版 Cloud Service

您可以随时通知 IBM,终止使用测试版 Cloud Service。您负责在测试版 Cloud Service 到期或终止之前除去希望保留的任何专有内容。

IBM 可随时暂停、撤销、限制或拒绝客户参与或使用测试版 Cloud Service

在测试版 Cloud Service 到期或取消后将销毁其内容,除非特别迁移至相关的一般可用的 Cloud Service

5. 变更

IBM 合理决定,通过提供通知,全部或部分更改适用于测试版 Cloud Service 的条款、修改计算环境或撤销测试版 Cloud Service 的功能。继续使用表示您接受此类更改。如果您不接受更改,那么需负责在收到通知后停止使用该服务。

6. 责任和赔偿

如果未收取费用,IBM 就由您使用测试版 Cloud Service 产生的所有索赔的全部累计责任不能超出 1000.00 美元(或本地货币对等金额)的实际直接损失。

7. 保证和免责声明

不对测试版 Cloud Service 提供任何保证。

8. 支持软件

如果测试版 Cloud Service 包含支持软件,那么根据该服务描述规定的条款,在规定期限内只可以对与测试版 Cloud Service 的使用相关联的情况使用支持软件。只要支持软件包含样本代码,您即具备开展样本代码派生工作并用于测试版 Cloud Service 的额外权利。

 

9. 其他信息

您同意 IBM 可以使用您提供的所有反馈和建议。IBM 可以依照 http://www-01.ibm.com/software/info/product-privacy/index.html 中所述,使用 cookie 和跟踪技术在收集使用统计信息及其他信息过程中收集个人可标识信息,这些信息旨在帮助改进用户体验和/或定制与用户的交互。在适用法律需要的情况下,您已通知用户并征得其同意以执行上述所有事项。

 

SPAIN

IBM Cloud Services Agreement

This Agreement governs your acquisition and use of IBM Cloud Services. You may select Cloud Services either on-line or through an Order Document IBM provides. The Order Document you submit to IBM will specify the Cloud Services and quantities selected, IBM charges and other details of your order. The Order Document, the Service Description(s) for the selected Cloud Service(s) and this Agreement will constitute the complete agreement for the Cloud Services and will supersede any prior discussions or representations regarding the Cloud Services. Any reproduction of this Agreement made by reliable means is considered an original.


Service Performance and Commitments

When IBM accepts your Order Document for a Cloud Service, IBM will provide you the entitlements specified in the Order Document. You may access the Cloud Service from any location via a network connection. Cloud Services are designed to be available 24/7 subject to maintenance. You will be notified of scheduled maintenance. Service Level commitments, if applicable, are specified in the Service Description. In addition, some Cloud Services include entitlement to use enabling software on your machines. If applicable, descriptions and details of the software and permitted use granted by IBM or third parties will be included in the Service Description.

You may access and use each Cloud Service that you order only to the extent of entitlements acquired by you. You are responsible for use of Cloud Services by any party who accesses the Service with your account credentials.

IBM does not authorize use of any Cloud Service for any unlawful or inappropriate purposes, such as gambling, obscenity, pornography, violence, misappropriation, unauthorized access or interference, viruses or harmful code, harassment, unsolicited or deceptive messages, or evading filters. Any such use is prohibited. Unless expressly provided in this Agreement, you are not authorized to use the Cloud Services to provide hosting or timesharing services to any third party.

Integration, Configuration and Custom Services

IBM may offer additional standard customization and configuration Services. Such Services are detailed in an additional Service Description and may be ordered pursuant to the Order Document. At your request, IBM may perform additional custom services, as specified in a mutually agreed Statement of Work.

Confidentiality and Data Protection

Each Cloud Service and its related practices and procedures are designed to protect the proprietary content that you input into the Cloud Service and to provide for access and use of such content only in accordance with the provision of the Cloud Service. Except as otherwise specified in a Service Description, Cloud Services limit access and use of your proprietary content to IBM employees and contractors as needed to deliver the Cloud Service. The Service Description for each Cloud Service describes the applicable security functions and features, practices and procedures, including technical and organizational measures, which IBM will implement. By using the Cloud Services, you accept that they meet your requirements.

IBM will not disclose your proprietary content, and will return or destroy your content (including any personal data) upon the expiration or cancellation of the Cloud Service, or earlier upon your request. IBM reserves the right to charge for certain activities performed at your request or direction (such as delivering content in a specific format). IBM agrees to provide you notice of any unauthorized third party access to your content of which we become aware and to provide reasonable efforts to remediate identified security vulnerabilities. If your content is lost or damaged, IBM will assist you in restoring the content to the Cloud Service from your last available back up copy in compatible format.

Unless expressly stated in the Service Description, the Cloud Service is not designed for content that is subject to governmental regulation or requires security measures beyond those specified in the Service Description. Such data includes: 1) sensitive personal data and other data, the loss of which would trigger a data breach notification requirement, or 2) personal health information. You agree not to input such content in the Cloud Services or to otherwise provide such data in conjunction with other Services. You are responsible for all necessary consents to include the content (including any personal data) in the Cloud Service and you grant IBM permission to use, store and process the content in the delivery of the Cloud Services. You are also responsible for all costs IBM may incur relating to any such information made available by Customer to the IBM Cloud Services, including those arising out of any third party claims.

IBM Cloud Services comply with the US-EU and US-Swiss Safe Harbor Frameworks, unless otherwise specified in the Service Description. If required by law, the parties will enter into additional agreements for the protection of personal data. If you make personal data available to the Cloud Service, as between you and IBM, you are considered the sole controller of the personal data and you appoint IBM as a processor to process (as those terms are defined in EU Directive 95/46/EC) such personal data. You will not use the Cloud Service in conjunction with personal data to the extent that doing so would violate applicable data protection laws. IBM will only process such personal data to the extent required to make the Cloud Service available in accordance with the Service Description and you agree that any such processing is in accordance with your instructions. You agree that IBM may use subcontractors worldwide, including other IBM companies, to provide the Cloud Services. More details on subcontractors as at the signature date may be found in the Service Description.  IBM shall reasonably cooperate with you in its fulfillment of any legal requirement, including providing you with access to the personal data.

Charges, Payments & Taxes

You agree to pay all applicable charges for a Service as set forth in the Agreement and any charges for use in excess of entitlements, any custom, duty, tax (including withholding tax), levy or fee imposed by any authority resulting from your purchase or use of a Service, and any late payment fees. Unless specified otherwise in an Order Document, amounts are due upon receipt of the invoice and payable electronically within 30 days of the invoice date to an account specified by IBM.

Changes

IBM may modify the computing environment used to provide a Cloud Service, provided that such change does not degrade the functionality or the security features of the Cloud Service. If IBM makes a change to the way it processes or secures personal data as part of the Cloud Services and such change causes you to be noncompliant with data protection laws, you may terminate the affected Cloud Service by providing written notice to IBM within 30 days of IBM's notification of the change to you. Other changes to the Service Description made by IBM will not apply until any agreed renewal or extension.

Term, Termination, Suspension

The term of a Cloud Service is described in the Service Description or Order Document. Any renewal terms for a Cloud Service will be as otherwise specified in the Service Description or Order Document. IBM may withdraw a Cloud Service on 12 months’ notice, or as specified in the Service Description, and IBM will either continue to provide the Cloud Service for the remainder of your unexpired term or work with you to migrate to another IBM Service. IBM may suspend, revoke or limit use of a Cloud Service if in IBM’s sole discretion there is a breach of security, breach of your obligations under the Agreement or violation of law. Charges will continue to accrue for the Cloud Service during any suspension. If the cause of the suspension is reasonably capable of being remedied, IBM will provide you notice of what actions you must take to reinstate the Cloud Service. If you fail to take such actions within a reasonable time, IBM may terminate the Cloud Service.

Liability and Indemnity

Regardless of the basis on which you are entitled to claim damages from IBM (including any contract or tort claim), IBM’s entire liability for all claims in the aggregate related to this Agreement will not exceed the amount of any actual direct damages up to the greater of EUR 500,000 (five hundred thousand euro) or the charges (if recurring, 12 months' charges apply) for the Cloud Service that is the subject of the claim. This limit applies collectively to IBM, its subsidiaries and contractors. IBM will not be liable for special, incidental, exemplary, indirect or economic consequential damages, lost profits, business, revenue, goodwill, or anticipated savings.

If a third party asserts in a litigation against you that a Service acquired hereunder infringes that party’s patent or copyright, IBM will defend you against that claim and pay damages that a court finally awards against you or that are included in a settlement approved by IBM, provided that you promptly notify IBM in writing of the claim, supply information requested by IBM, and allow IBM to control the defense and settlement. IBM reserves the right to modify or replace the Service with an equivalent non-infringing one or, if replacement is not reasonably available, to discontinue the Cloud Service and provide a credit for any pre-paid unexpired term. IBM has no liability for claims that include, in whole or part, items not provided by IBM. You are responsible for any violation of law or any third party rights caused by your content or, except as provided in this paragraph, your use of the Service.

Warranties and Disclaimers

IBM warrants it will provide the Cloud Service using commercially reasonable care and skill in accordance with the Services Description. The warranty period is the term of the Service.

IBM DOES NOT WARRANT UNINTERRUPTED OR ERROR- FREE OPERATION OF A CLOUD SERVICE. THESE WARRANTIES ARE THE EXCLUSIVE WARRANTIES FROM IBM. THEY REPLACE ALL OTHER WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OR CONDITIONS OF SATISFACTORY QUALITY, MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE.

Compliance with Laws

Each party remains responsible for complying with laws, rules and regulations applicable to its business, use of a Cloud Service, and content, including applicable export and import laws. A Cloud Service is delivered in, and the choice of forum and law (without regard to conflict of laws) is the country and state in which you ordered the Cloud Services.

General

IBM may use global resources (personnel, affiliates, and resources in locations worldwide) and third party suppliers to support the delivery of Cloud Services. Assignment of this Agreement and the rights and obligations under it, including entitlements to the Cloud Service, is not permitted except to a subsidiary or to a successor organization by merger or acquisition. Assignment by IBM in conjunction with the sale of the portion of IBM’s business that includes the Cloud Service is not restricted.

You agree that IBM and its subcontractors, including other IBM companies, may process the business contact information of you as a legal entity, your employees and contractors worldwide in furtherance of our business relationship, in compliance with applicable data privacy laws. You have obtained consent of your employees and contractors for the above purposes and IBM will comply with their requests to access, update, correct or delete their contact information.

IBM Business Partners are independent from IBM and unilaterally determine their prices and terms. IBM is not responsible for their actions, statements or the offerings they provide under their agreements.



 

Acuerdo de Servicio de Clouds de IBM

Descripción del Servicio de Cloud de IBM

Versión Beta de un Servicio de Cloud para IBM Analytics Performance Blueprints

1.    Descripción de un Servicio de Cloud

Un Servicio de Cloud Beta es un Servicio de Cloud que IBM está desarrollando y probando. El Cliente está autorizado para utilizar el Servicio de Cloud Beta durante el período beta especificado con el objetivo de evaluar su funcionalidad y para proporcionar comentarios a IBM o al proveedor de servicios de terceros. IBM puede proporcionar detalles e información de soporte adicionales que se apliquen al acceso y el uso de un Servicio de Cloud Beta por parte del Cliente. Los términos de esta Descripción de Servicio de Cloud de IBM prevalecen sobre los términos del Acuerdo de Servicio de Clouds.

2.    Confidencialidad y Protección de Datos

Un Servicio de Cloud Beta posiblemente no estará al nivel de rendimiento o compatibilidad de un servicio disponible de forma generalizada que IBM comercializa y posiblemente no se habrá comprobado exhaustivamente, y esta limitación incluye también sus características de seguridad y protección de datos personales. Los Servicio de Clouds Beta no están diseńados para su uso en un entorno de producción o con fines comerciales y cualquier uso de este tipo es por cuenta y riesgo del Cliente. IBM no garantiza que pondrá a disposición un Servicio de Cloud Beta o cualquier servicio similar, o en caso de ofrecerlo, será similar al Servicio de Cloud Beta. Si se ofrece un servicio de disponibilidad general, IBM no tiene ninguna obligación de ofrecer prestaciones o servicios de migración. No hay disponible ningún servicio de integración, configuración o personalizado.

Los Servicio de Clouds Beta no cumplen las directrices de Acuerdo de Safe Harbor (Safe Harbor Frameworks) entre Estados Unidos-UE y entre Estados Unidos-Suiza, y no se han diseńado para estar en conformidad con ninguna regulación gubernamental específica o medida de seguridad específica. El Cliente acepta no incorporar contenido que pueda estar sujeto a tales regulaciones o a medidas de seguridad adicionales que sean necesarias.

3.    Cargos

En general no se aplican cargos por el uso de un Servicio Beta durante el período beta, salvo que lo especifique expresamente IBM o un proveedor de servicios tercero. Si algún organismo impusiese un arancel, tasa, impuesto (incluyendo las retenciones), gravamen o cargo a la importación o exportación, transferencia, acceso o uso de la versión Beta de un Servicio de Cloud o un servicio de un tercero, el Cliente deberá pagar la cantidad correspondiente.

4.    Vigencia

El Cliente puede utilizar un Servicio de Cloud Beta durante el período beta que IBM especifique o hasta que IBM retire o resuelva el Servicio de Cloud Beta.

El Cliente puede resolver el uso de un Servicio de Cloud Beta en cualquier momento mediante notificación a IBM. El Cliente es responsable de retirar cualquier contenido de su propiedad que el Cliente quiera conservar antes de la expiración o resolución de un Servicio de Cloud Beta.

IBM puede, en cualquier momento, suspender, revocar, limitar o rechazar la participación en o el uso de un Servicio de Cloud Beta.

El contenido se destruirá al expirar o cancelarse el Servicio de Cloud Beta a menos que esté disponible una migración específica al Servicio de Cloud de disponibilidad general relacionado.

5.    Cambios

IBM puede, a discreción propia, modificar las condiciones aplicables a un Servicio de Cloud Beta, modificar el entorno informático o retirar las prestaciones de un Servicio de Cloud Beta, en su totalidad o en parte, mediante aviso. El uso continuado por parte del Cliente supone la aceptación de dichas modificaciones por parte del Cliente. Si el Cliente no acepta una modificación, el Cliente será responsable de la discontinuidad del uso a partir de la notificación.

6.    Responsabilidad e Indemnización

Si no existen cargos, la responsabilidad total de IBM en relación con posibles reclamaciones originadas por el uso de un Servicio de Cloud Beta por parte del Cliente, adquirido en base a lo establecido en el presente documento, no superará la cantidad de los dańos directos reales hasta un máximo de 1.000 USD (o el importe equivalente en la divisa local).

7.    Garantías y Exclusiones

Un Servicio de Cloud Beta se presta sin garantía de ningún tipo.

8.    Software de Habilitación

Si un Servicio de Cloud Beta incluye software de habilitación, el Cliente sólo puede utilizar el software de habilitación en asociación con el uso del Servicio de Cloud Beta para el término especificado de acuerdo con los términos establecidos en la presente Descripción de Servicios. En la medida en que el software de habilitación contiene código de muestra, el Cliente tiene el derecho adicional de realizar trabajos derivados del código de muestra y utilizarlos para el Servicio de Cloud Beta.

9.    Información Adicional

El Cliente acepta que IBM puede utilizar todos los comentarios y las sugerencias que aporte el Cliente. El Cliente acepta que IBM puede utilizar cookies y tecnologías de seguimiento para recoger datos de Carácter Personal con el fin de recopilar información y estadísticas de uso diseńadas para ayudar a mejorar la experiencia del usuario y/o personalizar las interacciones con los usuarios de acuerdo con lo establecido en http://www-01.ibm.com/software/info/product-privacy/index.html. Donde así lo requiera la legislación aplicable, el Cliente deberá haber notificado a los usuarios y obtenido su consentimiento para llevar a cabo todo lo anterior.

 

SWEDEN

IBM Cloud Services Agreement

This Agreement governs your acquisition and use of IBM Cloud Services. You may select Cloud Services either on-line or through an Order Document IBM provides. The Order Document you submit to IBM will specify the Cloud Services and quantities selected, IBM charges and other details of your order. The Order Document, the Service Description(s) for the selected Cloud Service(s) and this Agreement will constitute the complete agreement for the Cloud Services and will supersede any prior discussions or representations regarding the Cloud Services. Any reproduction of this Agreement made by reliable means is considered an original.


Service Performance and Commitments

When IBM accepts your Order Document for a Cloud Service, IBM will provide you the entitlements specified in the Order Document. You may access the Cloud Service from any location via a network connection. Cloud Services are designed to be available 24/7 subject to maintenance. You will be notified of scheduled maintenance. Service Level commitments, if applicable, are specified in the Service Description. In addition, some Cloud Services include entitlement to use enabling software on your machines. If applicable, descriptions and details of the software and permitted use granted by IBM or third parties will be included in the Service Description.

You may access and use each Cloud Service that you order only to the extent of entitlements acquired by you. You are responsible for use of Cloud Services by any party who accesses the Service with your account credentials.

IBM does not authorize use of any Cloud Service for any unlawful or inappropriate purposes, such as gambling, obscenity, pornography, violence, misappropriation, unauthorized access or interference, viruses or harmful code, harassment, unsolicited or deceptive messages, or evading filters. Any such use is prohibited. Unless expressly provided in this Agreement, you are not authorized to use the Cloud Services to provide hosting or timesharing services to any third party.

Integration, Configuration and Custom Services

IBM may offer additional standard customization and configuration Services. Such Services are detailed in an additional Service Description and may be ordered pursuant to the Order Document. At your request, IBM may perform additional custom services, as specified in a mutually agreed Statement of Work.

Confidentiality and Data Protection

Each Cloud Service and its related practices and procedures are designed to protect the proprietary content that you input into the Cloud Service and to provide for access and use of such content only in accordance with the provision of the Cloud Service. Except as otherwise specified in a Service Description, Cloud Services limit access and use of your proprietary content to IBM employees and contractors as needed to deliver the Cloud Service. The Service Description for each Cloud Service describes the applicable security functions and features, practices and procedures, including technical and organizational measures, which IBM will implement. By using the Cloud Services, you accept that they meet your requirements.

IBM will not disclose your proprietary content, and will return or destroy your content (including any personal data) upon the expiration or cancellation of the Cloud Service, or earlier upon your request. IBM reserves the right to charge for certain activities performed at your request or direction (such as delivering content in a specific format). IBM agrees to provide you notice of any unauthorized third party access to your content of which we become aware and to provide reasonable efforts to remediate identified security vulnerabilities. If your content is lost or damaged, IBM will assist you in restoring the content to the Cloud Service from your last available back up copy in compatible format.

Unless expressly stated in the Service Description, the Cloud Service is not designed for content that is subject to governmental regulation or requires security measures beyond those specified in the Service Description. Such data includes: 1) sensitive personal data and other data, the loss of which would trigger a data breach notification requirement, or 2) personal health information. You agree not to input such content in the Cloud Services or to otherwise provide such data in conjunction with other Services. You are responsible for all necessary consents to include the content (including any personal data) in the Cloud Service and you grant IBM permission to use, store and process the content in the delivery of the Cloud Services. You are also responsible for all costs IBM may incur relating to any such information made available by Customer to the IBM Cloud Services, including those arising out of any third party claims.

IBM Cloud Services comply with the US-EU and US-Swiss Safe Harbor Frameworks, unless otherwise specified in the Service Description. If required by law, the parties will enter into additional agreements for the protection of personal data. If you make personal data available to the Cloud Service, as between you and IBM, you are considered the sole controller of the personal data and you appoint IBM as a processor to process (as those terms are defined in EU Directive 95/46/EC) such personal data. You will not use the Cloud Service in conjunction with personal data to the extent that doing so would violate applicable data protection laws. IBM will only process such personal data to the extent required to make the Cloud Service available in accordance with the Service Description and you agree that any such processing is in accordance with your instructions. You agree that IBM may use subcontractors worldwide, including other IBM companies, to provide the Cloud Services. More details on subcontractors as at the signature date may be found in the Service Description.  IBM shall reasonably cooperate with you in its fulfillment of any legal requirement, including providing you with access to the personal data.

Charges, Payments & Taxes

You agree to pay all applicable charges for a Service as set forth in the Agreement and any charges for use in excess of entitlements, any custom, duty, tax (including withholding tax), levy or fee imposed by any authority resulting from your purchase or use of a Service, and any late payment fees. Unless specified otherwise in an Order Document, amounts are due upon receipt of the invoice and payable electronically within 30 days of the invoice date to an account specified by IBM.

Changes

IBM may modify the computing environment used to provide a Cloud Service, provided that such change does not degrade the functionality or the security features of the Cloud Service. If IBM makes a change to the way it processes or secures personal data as part of the Cloud Services and such change causes you to be noncompliant with data protection laws, you may terminate the affected Cloud Service by providing written notice to IBM within 30 days of IBM's notification of the change to you. Other changes to the Service Description made by IBM will not apply until any agreed renewal or extension.

Term, Termination, Suspension

The term of a Cloud Service is described in the Service Description or Order Document. Any renewal terms for a Cloud Service will be as otherwise specified in the Service Description or Order Document. IBM may withdraw a Cloud Service on 12 months’ notice, or as specified in the Service Description, and IBM will either continue to provide the Cloud Service for the remainder of your unexpired term or work with you to migrate to another IBM Service. IBM may suspend, revoke or limit use of a Cloud Service if in IBM’s sole discretion there is a breach of security, breach of your obligations under the Agreement or violation of law. Charges will continue to accrue for the Cloud Service during any suspension. If the cause of the suspension is reasonably capable of being remedied, IBM will provide you notice of what actions you must take to reinstate the Cloud Service. If you fail to take such actions within a reasonable time, IBM may terminate the Cloud Service.

Liability and Indemnity

Regardless of the basis on which you are entitled to claim damages from IBM (including any contract or tort claim), IBM’s entire liability for all claims in the aggregate related to this Agreement will not exceed the amount of any actual direct damages up to the greater of EUR 500,000 (five hundred thousand euro) or the charges (if recurring, 12 months' charges apply) for the Cloud Service that is the subject of the claim. This limit applies collectively to IBM, its subsidiaries and contractors. IBM will not be liable for special, incidental, exemplary, indirect or economic consequential damages, lost profits, business, revenue, goodwill, or anticipated savings.

If a third party asserts in a litigation against you that a Service acquired hereunder infringes that party’s patent or copyright, IBM will defend you against that claim and pay damages that a court finally awards against you or that are included in a settlement approved by IBM, provided that you promptly notify IBM in writing of the claim, supply information requested by IBM, and allow IBM to control the defense and settlement. IBM reserves the right to modify or replace the Service with an equivalent non-infringing one or, if replacement is not reasonably available, to discontinue the Cloud Service and provide a credit for any pre-paid unexpired term. IBM has no liability for claims that include, in whole or part, items not provided by IBM. You are responsible for any violation of law or any third party rights caused by your content or, except as provided in this paragraph, your use of the Service.

Warranties and Disclaimers

IBM warrants it will provide the Cloud Service using commercially reasonable care and skill in accordance with the Services Description. The warranty period is the term of the Service.

IBM DOES NOT WARRANT UNINTERRUPTED OR ERROR- FREE OPERATION OF A CLOUD SERVICE. THESE WARRANTIES ARE THE EXCLUSIVE WARRANTIES FROM IBM. THEY REPLACE ALL OTHER WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OR CONDITIONS OF SATISFACTORY QUALITY, MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE.

Compliance with Laws

Each party remains responsible for complying with laws, rules and regulations applicable to its business, use of a Cloud Service, and content, including applicable export and import laws. A Cloud Service is delivered in, and the choice of forum and law (without regard to conflict of laws) is the country and state in which you ordered the Cloud Services.

General

IBM may use global resources (personnel, affiliates, and resources in locations worldwide) and third party suppliers to support the delivery of Cloud Services. Assignment of this Agreement and the rights and obligations under it, including entitlements to the Cloud Service, is not permitted except to a subsidiary or to a successor organization by merger or acquisition. Assignment by IBM in conjunction with the sale of the portion of IBM’s business that includes the Cloud Service is not restricted.

You agree that IBM and its subcontractors, including other IBM companies, may process the business contact information of you as a legal entity, your employees and contractors worldwide in furtherance of our business relationship, in compliance with applicable data privacy laws. You have obtained consent of your employees and contractors for the above purposes and IBM will comply with their requests to access, update, correct or delete their contact information.

IBM Business Partners are independent from IBM and unilaterally determine their prices and terms. IBM is not responsible for their actions, statements or the offerings they provide under their agreements.



 

 IBM Cloud Services Agreement

IBM Cloud Service Description

Betamolntjänster för IBM Analytics Performance Blueprints

 

1. Beskrivning av molntjänsten

En betamolntjänst är en molntjänst som IBM utvecklar och testar. Kunden fĺr använda betamolntjänsten under den angivna betaperioden i syfte att utvärdera dess funktionalitet och ge ĺterkoppling till IBM eller en tjänstleverantör frĺn tredje part. IBM kan tillhandahĺlla ytterligare supportdetaljer och information som gäller ĺtkomst och användning av betamolntjänsten. Villkoren i denna beskrivning av IBM Cloud Service har företräde över de som finns i Cloud Services Agreement.

2. Sekretess och datasäkerhet

En betamolntjänst kan sakna den prestandanivĺ eller kompatibilitet som finns i allmänt erbjudna tjänster frĺn IBM och är inte fullständigt testad. Detta gäller även dataskydds- och säkerhetsfunktioner. Betamolntjänsterna är inte utformade för användning i en produktionsmiljö eller för kommersiella syften. All sĺdan användning sker pĺ egen risk. IBM garanterar inte att nĺgon betamolntjänst eller liknande tjänst kommer att göras tillgänglig, eller om den görs tillgänglig, att den blir likadan som betamolntjänsten. Om en allmänt tillgänglig tjänst erbjuds har IBM ingen skyldighet att erbjuda migreringsmöjligheter eller tjänster. Ingen integrering, konfiguration eller anpassad tjänst finns tillgänglig.

Betamolntjänsterna uppfyller inte Safe Harbor-ramverken mellan USA och EU och USA och Schweiz och är inte tänkta att följa nĺgra specifika regelverk frĺn myndigheter eller säkerhetsföreskrifter. Kunden godkänner att inte använda innehĺll som kan vara föremĺl för sĺdana regelverk eller andra säkerhetsföreskrifter.

3. Avgifter

Vanligtvis tillämpas inte nĺgra avgifter för användningen av en betatjänst under betaperioden, sĺvida det inte uttryckligen anges av IBM eller en tjänstleverantör frĺn tredje part. Om nĺgon myndighet kräver tull, skatt eller avgift pĺ import eller export, överföring, ĺtkomst eller användning av en betamolntjänst eller tredjepartstjänst, är kunden ansvarig att betala detta belopp.

4. Giltighetstid

Kunden fĺr använda betamolntjänsten under den betaperiod som IBM anger eller tills IBM drar tillbaka eller avslutar betamolntjänsten.

Kunden fĺr säga upp användningen av betamolntjänsten när som helst genom att meddela IBM detta. Kunden är ansvarig för att avlägsna innehĺll som är kundens egendom före upphörandet eller uppsägningen av betamolntjänsten.

IBM kan när som helst upphäva, ĺterkalla, begränsa eller avvisa deltagandet i eller användandet av en betamolntjänst.

Innehĺllet kommer att förstöras vid upphörandet eller avbrytandet av betamolntjänsten, sĺvida inte specifik migrering till relaterade allmänt tillgängliga molntjänster finns.

5. Ändringar

IBM fĺr efter eget gottfinnande ändra villkoren som gäller betamolntjänsten, ändra beräkningsmiljön eller dra tillbaka funktioner i betamolntjänsten, helt eller delvis. Fortsatt användning innebär att kunden godkänner dessa ändringar. Om kunden inte godkänner en ändring är kunden skyldig att upphöra med att använda tjänsten vid meddelandet om detta.

6. Skyldighet och skadeslöshet

Om det inte finns nĺgra avgifter kommer IBM:s skyldighet vid ansprĺk som uppstĺr vid användningen av betamolntjänsten aldrig att överskrida beloppet vid faktiska direkta skador upp till 1 000 00 USD (eller motsvarande i lokal valuta).

7. Garantier och friskrivningar

En betamolntjänst tillhandahĺlls utan nĺgra som helst garantier. CSA Service Description for Beta Services IBM Analytics Performance Blueprints

8. Aktiveringsprogramvara

Om betamolntjänsten innehĺller aktiveringsprogramvara, kan kunden endast använda denna programvara i anslutning till användningen av betamolntjänsten, under den angivna avtalsperioden i enlighet med villkoren i den här tjänstebeskrivningen. Om aktiveringsprogramvaran innehĺller exempelkod har kunden rätt att härleda arbete frĺn exempelkoden och använda detta i betamolntjänsten.

9. Ytterligare information

Kunden godkänner att IBM fĺr använda all ĺterkoppling och alla förslag man fĺr. IBM fĺr använda cookiefiler och spĺrningsteknik för att samla in personuppgifter i användningsstatistik och information som är till för att förbättra användarupplevelsen och/eller anpassa interaktionen med användare i enlighet med http://www-01.ibm.com/software/info/product-privacy/index.html. När det krävs enligt gällande lagstiftning har Kunden meddelat användarna om och fĺtt deras medgivande för allt ovanstĺende.

 

SWITZERLAND

 

IBM Cloud Services Agreement

This Agreement governs your acquisition and use of IBM Cloud Services. You may select Cloud Services either on-line or through an Order Document IBM provides. The Order Document you submit to IBM will specify the Cloud Services and quantities selected, IBM charges and other details of your order. The Order Document, the Service Description(s) for the selected Cloud Service(s) and this Agreement will constitute the complete agreement for the Cloud Services and will supersede any prior discussions or representations regarding the Cloud Services. Any reproduction of this Agreement made by reliable means is considered an original.


Service Performance and Commitments

When IBM accepts your Order Document for a Cloud Service, IBM will provide you the entitlements specified in the Order Document. You may access the Cloud Service from any location via a network connection. Cloud Services are designed to be available 24/7 subject to maintenance. You will be notified of scheduled maintenance. Service Level commitments, if applicable, are specified in the Service Description. In addition, some Cloud Services include entitlement to use enabling software on your machines. If applicable, descriptions and details of the software and permitted use granted by IBM or third parties will be included in the Service Description.

You may access and use each Cloud Service that you order only to the extent of entitlements acquired by you. You are responsible for use of Cloud Services by any party who accesses the Service with your account credentials.

IBM does not authorize use of any Cloud Service for any unlawful or inappropriate purposes, such as gambling, obscenity, pornography, violence, misappropriation, unauthorized access or interference, viruses or harmful code, harassment, unsolicited or deceptive messages, or evading filters. Any such use is prohibited. Unless expressly provided in this Agreement, you are not authorized to use the Cloud Services to provide hosting or timesharing services to any third party.

Integration, Configuration and Custom Services

IBM may offer additional standard customization and configuration Services. Such Services are detailed in an additional Service Description and may be ordered pursuant to the Order Document. At your request, IBM may perform additional custom services, as specified in a mutually agreed Statement of Work.

Confidentiality and Data Protection

Each Cloud Service and its related practices and procedures are designed to protect the proprietary content that you input into the Cloud Service and to provide for access and use of such content only in accordance with the provision of the Cloud Service. Except as otherwise specified in a Service Description, Cloud Services limit access and use of your proprietary content to IBM employees and contractors as needed to deliver the Cloud Service. The Service Description for each Cloud Service describes the applicable security functions and features, practices and procedures, including technical and organizational measures, which IBM will implement. By using the Cloud Services, you accept that they meet your requirements.

IBM will not disclose your proprietary content, and will return or destroy your content (including any personal data) upon the expiration or cancellation of the Cloud Service, or earlier upon your request. IBM reserves the right to charge for certain activities performed at your request or direction (such as delivering content in a specific format). IBM agrees to provide you notice of any unauthorized third party access to your content of which we become aware and to provide reasonable efforts to remediate identified security vulnerabilities. If your content is lost or damaged, IBM will assist you in restoring the content to the Cloud Service from your last available back up copy in compatible format.

Unless expressly stated in the Service Description, the Cloud Service is not designed for content that is subject to governmental regulation or requires security measures beyond those specified in the Service Description. Such data includes: 1) sensitive personal data and other data, the loss of which would trigger a data breach notification requirement, or 2) personal health information. You agree not to input such content in the Cloud Services or to otherwise provide such data in conjunction with other Services. You are responsible for all necessary consents to include the content (including any personal data) in the Cloud Service and you grant IBM permission to use, store and process the content in the delivery of the Cloud Services. You are also responsible for all costs IBM may incur relating to any such information made available by Customer to the IBM Cloud Services, including those arising out of any third party claims.

IBM Cloud Services comply with the US-EU and US-Swiss Safe Harbor Frameworks, unless otherwise specified in the Service Description. If required by law, the parties will enter into additional agreements for the protection of personal data. If you make personal data available to the Cloud Service, as between you and IBM, you are considered the sole controller of the personal data and you appoint IBM as a processor to process (as those terms are defined in EU Directive 95/46/EC) such personal data. You will not use the Cloud Service in conjunction with personal data to the extent that doing so would violate applicable data protection laws. IBM will only process such personal data to the extent required to make the Cloud Service available in accordance with the Service Description and you agree that any such processing is in accordance with your instructions. You agree that IBM may use subcontractors worldwide, including other IBM companies, to provide the Cloud Services. More details on subcontractors as at the signature date may be found in the Service Description.  IBM shall reasonably cooperate with you in its fulfillment of any legal requirement, including providing you with access to the personal data.

Charges, Payments & Taxes

You agree to pay all applicable charges for a Service as set forth in the Agreement and any charges for use in excess of entitlements, any custom, duty, tax (including withholding tax), levy or fee imposed by any authority resulting from your purchase or use of a Service, and any late payment fees. Unless specified otherwise in an Order Document, payment may be made electronically to an account specified by IBM or by other means agreed to by the parties. The invoice amount is due and payable upon receipt of the invoice. If payment is not received by IBM within 30 days from the date of the invoice, IBM will be entitled to charge late payment charges at a rate of 7.5% per annum of the invoice amount as from the date of the invoice, without a reminder.

Changes

IBM may modify the computing environment used to provide a Cloud Service, provided that such change does not degrade the functionality or the security features of the Cloud Service. If IBM makes a change to the way it processes or secures personal data as part of the Cloud Services and such change causes you to be noncompliant with data protection laws, you may terminate the affected Cloud Service by providing written notice to IBM within 30 days of IBM's notification of the change to you. Other changes to the Service Description made by IBM will not apply until any agreed renewal or extension.

Term, Termination, Suspension

The term of a Cloud Service is described in the Service Description or Order Document. Any renewal terms for a Cloud Service will be as otherwise specified in the Service Description or Order Document. IBM may withdraw a Cloud Service on 12 months’ notice, or as specified in the Service Description, and IBM will either continue to provide the Cloud Service for the remainder of your unexpired term or work with you to migrate to another IBM Service. IBM may suspend, revoke or limit use of a Cloud Service if in IBM’s sole discretion there is a breach of security, breach of your obligations under the Agreement or violation of law. Charges will continue to accrue for the Cloud Service during any suspension. If the cause of the suspension is reasonably capable of being remedied, IBM will provide you notice of what actions you must take to reinstate the Cloud Service. If you fail to take such actions within a reasonable time, IBM may terminate the Cloud Service.

Liability and Indemnity

Regardless of the basis on which you are entitled to claim damages from IBM (including any contract or tort claim), IBM’s entire liability for all claims in the aggregate related to this Agreement will not exceed the amount of any actual direct damages up to the greater of EUR 500,000 (five hundred thousand euro) or the charges (if recurring, 12 months' charges apply) for the Cloud Service that is the subject of the claim. This limit applies collectively to IBM, its subsidiaries and contractors. IBM will not be liable for special, incidental, exemplary, indirect or economic consequential damages, lost profits, business, revenue, goodwill, or anticipated savings.

If a third party asserts in a litigation against you that a Service acquired hereunder infringes that party’s patent or copyright, IBM will defend you against that claim and pay damages that a court finally awards against you or that are included in a settlement approved by IBM, provided that you promptly notify IBM in writing of the claim, supply information requested by IBM, and allow IBM to control the defense and settlement. IBM reserves the right to modify or replace the Service with an equivalent non-infringing one or, if replacement is not reasonably available, to discontinue the Cloud Service and provide a credit for any pre-paid unexpired term. IBM has no liability for claims that include, in whole or part, items not provided by IBM. You are responsible for any violation of law or any third party rights caused by your content or, except as provided in this paragraph, your use of the Service.

Warranties and Disclaimers

IBM warrants it will provide the Cloud Service using commercially reasonable care and skill in accordance with the Services Description. The warranty period is the term of the Service.

IBM DOES NOT WARRANT UNINTERRUPTED OR ERROR- FREE OPERATION OF A CLOUD SERVICE. THESE WARRANTIES ARE THE EXCLUSIVE WARRANTIES FROM IBM. THEY REPLACE ALL OTHER WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OR CONDITIONS OF SATISFACTORY QUALITY, MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE.

Compliance with Laws

Each party remains responsible for complying with laws, rules and regulations applicable to its business, use of a Cloud Service, and content, including applicable export and import laws. A Cloud Service is delivered in, and the choice of forum and law (without regard to conflict of laws) is the country and state in which you ordered the Cloud Services.

General

IBM may use global resources (personnel, affiliates, and resources in locations worldwide) and third party suppliers to support the delivery of Cloud Services. Assignment of this Agreement and the rights and obligations under it, including entitlements to the Cloud Service, is not permitted except to a subsidiary or to a successor organization by merger or acquisition. Assignment by IBM in conjunction with the sale of the portion of IBM’s business that includes the Cloud Service is not restricted.

You agree that IBM and its subcontractors, including other IBM companies, may process the business contact information of you as a legal entity, your employees and contractors worldwide in furtherance of our business relationship, in compliance with applicable data privacy laws. You have obtained consent of your employees and contractors for the above purposes and IBM will comply with their requests to access, update, correct or delete their contact information.

IBM Business Partners are independent from IBM and unilaterally determine their prices and terms. IBM is not responsible for their actions, statements or the offerings they provide under their agreements.


 

Vereinbarung für IBM Cloud-Services

Beschreibung des IBM Cloud-Service

Beta-Cloud-Services für IBM Analytics Performance Blueprints

1.    Beschreibung des Cloud-Service

Ein Beta-Cloud-Service ist ein Cloud-Service, der von IBM entwickelt und getestet wird. Der Kunde ist dazu berechtigt, den Beta-Cloud-Service während der angegebenen Betaphase zur Bewertung der Funktionalität des Service zu nutzen und Feedback an IBM oder den externen Service-Provider zurückzuliefern. IBM kann weitere hilfreiche Einzelheiten und Informationen bereitstellen, die sich auf den Zugriff auf einen Beta-Cloud-Service und dessen Nutzung beziehen. Die Bedingungen dieser Beschreibung des IBM Cloud-Service haben Vorrang vor den Bedingungen der Vereinbarung für IBM Cloud-Services.

2.    Vertraulichkeit und Datenschutz

Ein Beta-Cloud-Service entspricht unter Umständen nicht dem Leistungs- oder Kompatibilitätsstand allgemein verfügbarer Services, die von IBM vertrieben werden, einschließlich der Datenschutz- und Sicherheitsfunktionen, und wurde nicht umfassend getestet. Beta-Cloud-Services sind nicht für den Einsatz in einer Produktionsumgebung oder die Nutzung für kommerzielle Zwecke konzipiert und jegliche Nutzung für derartige Zwecke erfolgt auf eigenes Risiko. IBM übernimmt keine Gewähr dafür, dass ein Beta-Cloud-Service oder ähnliche Services von IBM allgemein verfügbar gemacht werden oder dass sie, falls deren allgemeine Verfügbarkeit vorgesehen ist, mit dem Beta-Cloud-Service vergleichbar sein werden. Falls ein allgemein verfügbarer Service angeboten wird, ist IBM in keiner Weise verpflichtet, Migrationsfunktionen oder -services bereitzustellen. Integrations-, Konfigurations- oder Anpassungsservices sind nicht verfügbar. 

Beta-Cloud-Services entsprechen nicht den Grundsätzen des Safe-Harbor-Abkommens zwischen den USA und der EU bzw. zwischen den USA und der Schweiz und sind nicht für die Einhaltung bestimmter staatlicher Vorschriften oder bestimmter Sicherheitsvorkehrungen ausgelegt. Der Kunde sichert zu, keine Inhalte einzustellen, für die besondere Vorschriften gelten oder die zusätzlich erforderlichen Sicherheitsvorkehrungen unterliegen.

3.    Gebühren

Für die Nutzung eines Beta-Service während der Betaphase fallen in der Regel keine Gebühren an, sofern von IBM oder einem externen Service-Provider nicht ausdrücklich etwas anderes festgelegt ist. Wenn auf den Import oder Export, die Übertragung, den Zugriff auf einen Beta-Cloud-Service oder den Service eines Drittanbieters oder auf dessen Nutzung Zölle, Abgaben, Steuern (einschließlich Quellensteuer) oder Gebühren erhoben werden, verpflichtet sich der Kunde zur Zahlung des festgesetzten Betrags.

4.    Laufzeit

Ein Beta-Cloud-Service darf während der von IBM angegebenen Betaphase oder bis zu dem Zeitpunkt genutzt werden, zu dem IBM den Beta-Cloud-Service zurückzieht oder beendet.

Die Nutzung eines Beta-Cloud-Service kann vom Kunden jederzeit durch Mitteilung an IBM eingestellt werden. Der Kunde ist dafür verantwortlich, jeglichen proprietären Inhalt, den er aufbewahren möchte, vor dem Ablauf oder der Beendigung eines Beta-Cloud-Service zu entfernen.

IBM kann die Teilnahme an einem Beta-Cloud-Service oder dessen Nutzung jederzeit aussetzen, entziehen, begrenzen oder verweigern.

Der Inhalt wird bei Ablauf oder Beendigung des Beta-Cloud-Service gelöscht, es sei denn, es besteht die Möglichkeit der Migration auf die entsprechenden allgemein verfügbaren Cloud-Services.

5.    Änderungen

IBM kann nach eigenem Ermessen die für einen Beta-Cloud-Service geltenden Bedingungen ändern, die IT-Umgebung modifizieren oder Features eines Beta-Cloud-Service nach vorheriger Mitteilung ganz oder teilweise zurückziehen. Durch die weitere Nutzung akzeptiert der Kunde die jeweiligen Änderungen. Wenn der Kunde mit einer Änderung nicht einverstanden ist, muss er die Nutzung nach Erhalt der Mitteilung einstellen.

6.    Haftung und Entschädigung

Wenn keine Gebühren erhoben werden, ist die Gesamthaftung von IBM für sämtliche Ansprüche, die aus der Nutzung eines vom Kunden unter diesen Bedingungen erworbenen Beta-Cloud-Service entstehen, auf tatsächliche direkte Schäden bis zu einer Höhe von 1.000,00 US-Dollar (oder den entsprechenden Betrag in der jeweiligen Landeswährung) begrenzt.

7.    Gewährleistungen und Haftungsausschlüsse

Ein Beta-Cloud-Service wird ohne jegliche Gewährleistung bereitgestellt.

8.    Aktivierungssoftware

Falls ein Beta-Cloud-Service Aktivierungssoftware enthält, darf die Aktivierungssoftware nur in Verbindung mit dem Beta-Cloud-Service während der angegebenen Laufzeit und gemäß den Bedingungen dieser Servicebeschreibung verwendet werden. Sollte in der Aktivierungssoftware Beispielcode enthalten sein, hat der Kunde außerdem das Recht, abgeleitete Werke des Beispielcodes zu erstellen und für den Beta-Cloud-Service zu nutzen.

9.    Zusätzliche Informationen

Der Kunde willigt ein, dass IBM sämtliche von ihm eingereichten Feedbacks und Vorschläge nutzen darf. IBM darf im Einklang mit der Datenschutzerklärung unter http://www-01.ibm.com/software/info/product-privacy/index.html Cookies und Tracking-Technologien zur Erfassung personenbezogener Daten für die Erstellung von Nutzungsstatistiken und -informationen verwenden, die dazu beitragen sollen, das Benutzererlebnis zu verbessern und/oder die Interaktionen mit Benutzern anzupassen. Soweit aufgrund der geltenden Gesetze erforderlich, hat der Kunde die Benutzer benachrichtigt und deren Zustimmung zu allen obigen Maßnahmen eingeholt.

 

THAILAND

 

IBM Cloud Services Agreement

This Agreement governs your acquisition and use of IBM Cloud Services. You may select Cloud Services either on-line or through an Order Document IBM provides. The Order Document you submit to IBM will specify the Cloud Services and quantities selected, IBM charges and other details of your order. The Order Document, the Service Description(s) for the selected Cloud Service(s) and this Agreement will constitute the complete agreement for the Cloud Services and will supersede any prior discussions or representations regarding the Cloud Services. Any reproduction of this Agreement made by reliable means is considered an original.


Service Performance and Commitments

When IBM accepts your Order Document for a Cloud Service, IBM will provide you the entitlements specified in the Order Document. You may access the Cloud Service from any location via a network connection. Cloud Services are designed to be available 24/7 subject to maintenance. You will be notified of scheduled maintenance. Service Level commitments, if applicable, are specified in the Service Description. In addition, some Cloud Services include entitlement to use enabling software on your machines. If applicable, descriptions and details of the software and permitted use granted by IBM or third parties will be included in the Service Description.

You may access and use each Cloud Service that you order only to the extent of entitlements acquired by you. You are responsible for use of Cloud Services by any party who accesses the Service with your account credentials.

IBM does not authorize use of any Cloud Service for any unlawful or inappropriate purposes, such as gambling, obscenity, pornography, violence, misappropriation, unauthorized access or interference, viruses or harmful code, harassment, unsolicited or deceptive messages, or evading filters. Any such use is prohibited. Unless expressly provided in this Agreement, you are not authorized to use the Cloud Services to provide hosting or timesharing services to any third party.

Integration, Configuration and Custom Services

IBM may offer additional standard customization and configuration Services. Such Services are detailed in an additional Service Description and may be ordered pursuant to the Order Document. At your request, IBM may perform additional custom services, as specified in a mutually agreed Statement of Work.

Confidentiality and Data Protection

Each Cloud Service is designed to protect the proprietary content that you input into the Cloud Service and to provide for access and use of such content only in accordance with the provision of the Cloud Service. Except as otherwise specified in a Service Description, Cloud Services limit access and use of your proprietary content to IBM employees and contractors as needed to deliver the Cloud Service. IBM will not disclose your proprietary content, and will return or destroy your content upon the expiration or cancellation of the Cloud Service, or earlier upon your request. IBM reserves the right to charge for certain activities performed at your request or direction (such as delivering content in a specific format).

The Service Description for each Cloud Service describes the security functions and features applicable to the Cloud Service. IBM Cloud Services comply with the US-EU and US-Swiss Safe Harbor Frameworks, unless otherwise specified in the Service Description. IBM agrees to provide you notice of any unauthorized third party access to your content of which we become aware and to provide reasonable efforts to remediate identified security vulnerabilities. If your content is lost or damaged, IBM will assist you in restoring the content to the Cloud Service from your last available back up copy in compatible format.

Some of your content or other data may be subject to governmental regulation or otherwise may require security measures beyond those specified by IBM for the Cloud Service. You agree not to input such content in the Cloud Services or to otherwise provide such data in conjunction with other Services unless we have first agreed in writing to provide additional required security measures. You are responsible for all necessary permissions to include the content in the Cloud Service and you grant IBM permission to use, store and process the content in the delivery of the Cloud Services.

Charges, Payments & Taxes

You agree to pay all applicable charges for a Service as set forth in the Agreement and any charges for use in excess of entitlements, any custom, duty, tax (including withholding tax), levy or fee imposed by any authority resulting from your purchase or use of a Service, and any late payment fees. Unless specified otherwise in an Order Document, amounts due are expressed in Thai Baht.

Amounts are due upon receipt of invoice and payable as IBM specify in the IBM invoice. Customer agrees to pay accordingly, including any late payment fee.  IBM is entitled to charge a late payment fee of 1.25% per month  if payment is not received within 30 days from invoice date.

 

Changes

IBM may modify the computing environment used to provide a Cloud Service, provided that such change does not degrade the functionality or the security features of the Cloud Service. Other changes to the Service Description made by IBM will not apply until any agreed renewal or extension.

Term, Termination, Suspension

The term of a Cloud Service is described in the Service Description or Order Document. Any renewal terms for a Cloud Service will be as otherwise specified in the Service Description or Order Document. IBM may withdraw a Cloud Service on 12 months’ notice, or as specified in the Service Description, and IBM will either continue to provide the Cloud Service for the remainder of your unexpired term or work with you to migrate to another IBM Service. IBM may suspend, revoke or limit use of a Cloud Service if in IBM’s sole discretion there is a breach of security, breach of your obligations under the Agreement or violation of law. Charges will continue to accrue for the Cloud Service during any suspension. If the cause of the suspension is reasonably capable of being remedied, IBM will provide you notice of what actions you must take to reinstate the Cloud Service. If you fail to take such actions within a reasonable time, IBM may terminate the Cloud Service.

Liability and Indemnity

IBM’s entire liability for all claims in the aggregate arising from your use of a Cloud Service acquired hereunder will not exceed the amount of any actual direct damages up to the amounts paid in the prior 12 months for the Cloud Service that is the subject of the claim, regardless of the basis of the claim. This limit applies collectively to IBM, its subsidiaries and contractors. IBM will not be liable for special, incidental, exemplary, indirect or economic consequential damages, lost profits, business, revenue, goodwill, or anticipated savings.

If a third party asserts in a litigation against you that a Service acquired hereunder infringes that party’s patent or copyright, IBM will defend you against that claim and pay damages that a court finally awards against you or that are included in a settlement approved by IBM, provided that you promptly notify IBM in writing of the claim, supply information requested by IBM, and allow IBM to control the defense and settlement. IBM reserves the right to modify or replace the Service with an equivalent non-infringing one or, if replacement is not reasonably available, to discontinue the Cloud Service and provide a credit for any pre-paid unexpired term. IBM has no liability for claims that include, in whole or part, items not provided by IBM. You are responsible for any violation of law or any third party rights caused by your content or, except as provided in this paragraph, your use of the Service.

Warranties and Disclaimers

IBM warrants it will provide the Cloud Service using commercially reasonable care and skill in accordance with the Services Description. The warranty period is the term of the Service.

IBM DOES NOT WARRANT UNINTERRUPTED OR ERROR- FREE OPERATION OF A CLOUD SERVICE. THESE WARRANTIES ARE THE EXCLUSIVE WARRANTIES FROM IBM. THEY REPLACE ALL OTHER WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OR CONDITIONS OF SATISFACTORY QUALITY, MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE.

Compliance with Laws

Each party remains responsible for complying with laws, rules and regulations applicable to its business, use of a Cloud Service, and content, including applicable export and import laws. A Cloud Service is delivered in, and the choice of forum and law (without regard to conflict of laws) is the country and state in which you ordered the Cloud Services.

General

IBM may use global resources (personnel and resources in locations worldwide) and third party suppliers to support the delivery of Cloud Services. Assignment of this Agreement and the rights and obligations under it, including entitlements to the Cloud Service, is not permitted except to a subsidiary or to a successor organization by merger or acquisition. Assignment by IBM in conjunction with the sale of the portion of IBM’s business that includes the Cloud Service is not restricted.

IBM Business Partners are independent from IBM and unilaterally determine their prices and terms. IBM is not responsible for their actions, statements or the offerings they provide under their agreements.



IBM Cloud Services Agreement

IBM Cloud Service Description

Beta Cloud Services for IBM Analytics Performance Blueprints

1.    Cloud Service Description

A Beta Cloud Service is a Cloud Service IBM is developing and testing. You are authorized to use the Beta Cloud Service during the specified beta period for the purpose of evaluating its functionality and to provide feedback to IBM or the third party service provider. IBM may provide additional supporting details and information that apply to your access and use of a Beta Cloud Service. The terms of this IBM Cloud Service Description prevail over those of the Cloud Services Agreement.

2.   Confidentiality and Data Protection

A Beta Cloud Service may not be at a level of performance or compatibility of generally available services IBM markets and is not fully tested, including any data protection and security features. Beta Cloud Services are not designed for use in a production environment or for commercial purposes and any such use is at your own risk. IBM does not guarantee it will make a Beta Cloud Service or any similar services available, or if made available, it will be similar to the Beta Cloud Service. If a generally available service is offered, IBM is under no obligation to offer migration capabilities or services. No integration, configuration or custom services are available.

Beta Cloud Services do not comply with the US-EU and US-Swiss Safe Harbor Frameworks and are not designed to comply with any specific governmental regulation or specific security measures. You agree not to input content that may be subject to any such regulations or required additional security measures.

3.  Charges

Generally there are no charges for use of a Beta Service during the beta period, unless specifically specified by IBM or a third party service provider. If any authority imposes a custom, duty, tax (including withholding tax), levy or fee for the import or export, transfer, access or use of a Beta Cloud Service or third party service, then you are responsible to pay any such amount imposed.

4.    Term

You may use a Beta Cloud Service for the beta period IBM specified or until IBM withdraws or terminated the Beta Cloud Service.

You may terminate use of a Beta Cloud Service at any time by notifying IBM. You are responsible to remove any of your proprietary content you wish to retain prior to expiration or termination of a Beta Cloud Service

IBM may at any time suspend, revoke, limit or refuse participation in or use of a Beta Cloud Service. Content will be destroyed upon the expiration or cancellation of the Beta Cloud Service unless specific migration to the related generally available Cloud Services is available.

5.      Changes

IBM may in its reasonable discretion, change the terms applicable to a Beta Cloud Service, modify the computing environment, or withdraw features of a Beta Cloud Service, in whole or in part by providing notice. Continued use is your acceptance of any such change. If you do not accept a change, you are responsible to discontinue use upon such notice.

6.     Liability and Indemnity

If there are no charges, IBM’s entire liability for all claims in the aggregate arising from your use of a Beta Cloud Service acquired hereunder will not exceed the amount of any actual direct damages up to U.S. $1,000.00 (or equivalent in local currency).

7.     Warranties and Disclaimers

A Beta Cloud Service is provided without warranties of any kind. 

8.     Enabling Software

If a Beta Cloud Service includes enabling software, you may use the enabling software only in association with your use of the Beta Cloud Service for the specified term in accordance with the terms set forth in this Service Description. To the extent that the enabling software contains sample code, you have the additional right to make derivative works of the sample code and use for the Beta Cloud Service.

9.    Additional Information

You agree IBM may use all feedback and suggestions you provide. IBM may use cookies and tracking technologies to collect personally identifiable information in gathering usage statistics and information designed to help improve user experience and/or to tailor interactions with users in accordance with http://www-01.ibm.com/software/info/product-privacy/index.html. Where required by applicable law, you have notified the users and obtained their consent to do all of the above.

 

UNITED KINGDOM

 

IBM Cloud Services Agreement

This Agreement governs your acquisition and use of IBM Cloud Services. You may select Cloud Services either on-line or through an Order Document IBM provides. The Order Document you submit to IBM will specify the Cloud Services and quantities selected, IBM charges and other details of your order. The Order Document, the Service Description(s) for the selected Cloud Service(s) and this Agreement will constitute the complete agreement for the Cloud Services and will supersede any prior discussions or representations regarding the Cloud Services. Any reproduction of this Agreement made by reliable means is considered an original.


Service Performance and Commitments

When IBM accepts your Order Document for a Cloud Service, IBM will provide you the entitlements specified in the Order Document. You may access the Cloud Service from any location via a network connection. Cloud Services are designed to be available 24/7 subject to maintenance. You will be notified of scheduled maintenance. Service Level commitments, if applicable, are specified in the Service Description. In addition, some Cloud Services include entitlement to use enabling software on your machines. If applicable, descriptions and details of the software and permitted use granted by IBM or third parties will be included in the Service Description.

You may access and use each Cloud Service that you order only to the extent of entitlements acquired by you. You are responsible for use of Cloud Services by any party who accesses the Service with your account credentials.

IBM does not authorise use of any Cloud Service for any unlawful or inappropriate purposes, such as gambling, obscenity, pornography, violence, misappropriation, unauthorised access or interference, viruses or harmful code, harassment, unsolicited or deceptive messages, or evading filters. Any such use is prohibited. Unless expressly provided in this Agreement, you are not authorised to use the Cloud Services to provide hosting or timesharing services to any third party.

Integration, Configuration and Custom Services

IBM may offer additional standard customisation and configuration Services. Such Services are detailed in an additional Service Description and may be ordered pursuant to the Order Document. At your request, IBM may perform additional custom services, as specified in a mutually agreed Statement of Work.

Confidentiality and Data Protection

Each Cloud Service and its related practices and procedures are designed to protect the proprietary content that you input into the Cloud Service and to provide for access and use of such content only in accordance with the provision of the Cloud Service. Except as otherwise specified in a Service Description, Cloud Services limit access and use of your proprietary content to IBM employees and contractors as needed to deliver the Cloud Service. The Service Description for each Cloud Service describes the applicable security functions and features, practices and procedures, including technical and organisational measures, which IBM will implement. By using the Cloud Services, you accept that they meet your requirements.

IBM will not disclose your proprietary content, and will return or destroy your content (including any personal data) upon the expiration or cancellation of the Cloud Service, or earlier upon your request. IBM reserves the right to charge for certain activities performed at your request or direction (such as delivering content in a specific format). IBM agrees to provide you notice of any unauthorised third party access to your content of which we become aware and to provide reasonable efforts to remediate identified security vulnerabilities. If your content is lost or damaged, IBM will assist you in restoring the content to the Cloud Service from your last available back up copy in compatible format.

Unless expressly stated in the Service Description, the Cloud Service is not designed for content that is subject to governmental regulation or requires security measures beyond those specified in the Service Description. Such data includes: 1) sensitive personal data and other data, the loss of which would trigger a data breach notification requirement, or 2) personal health information. You agree not to input such content in the Cloud Services or to otherwise provide such data in conjunction with other Services. You are responsible for all necessary consents to include the content (including any personal data) in the Cloud Service and you grant IBM permission to use, store and process the content in the delivery of the Cloud Services. You are also responsible for all costs IBM may incur relating to any such information made available by Customer to the IBM Cloud Services, including those arising out of any third party claims.

IBM Cloud Services comply with the US-EU and US-Swiss Safe Harbor Frameworks, unless otherwise specified in the Service Description. If required by law, the parties will enter into additional agreements for the protection of personal data. If you make personal data available to the Cloud Service, as between you and IBM, you are considered the sole controller of the personal data and you appoint IBM as a processor to process (as those terms are defined in EU Directive 95/46/EC) such personal data. You will not use the Cloud Service in conjunction with personal data to the extent that doing so would violate applicable data protection laws. IBM will only process such personal data to the extent required to make the Cloud Service available in accordance with the Service Description and you agree that any such processing is in accordance with your instructions. You agree that IBM may use subcontractors worldwide, including other IBM companies, to provide the Cloud Services. More details on subcontractors as at the signature date may be found in the Service Description.  IBM shall reasonably cooperate with you in its fulfilment of any legal requirement, including providing you with access to the personal data.

Charges, Payments & Taxes

You agree to pay all applicable charges for a Service as set forth in the Agreement and any charges for use in excess of entitlements, any custom, duty, tax (including withholding tax), levy or fee imposed by any authority resulting from your purchase or use of a Service, and any late payment fees. Unless specified otherwise in an Order Document, amounts are due upon receipt of the invoice and payable electronically within 30 days of the invoice date to an account specified by IBM.

Changes

IBM may modify the computing environment used to provide a Cloud Service, provided that such change does not degrade the functionality or the security features of the Cloud Service. If IBM makes a change to the way it processes or secures personal data as part of the Cloud Services and such change causes you to be noncompliant with data protection laws, you may terminate the affected Cloud Service by providing written notice to IBM within 30 days of IBM's notification of the change to you. Other changes to the Service Description made by IBM will not apply until any agreed renewal or extension.

Term, Termination, Suspension

The term of a Cloud Service is described in the Service Description or Order Document. Any renewal terms for a Cloud Service will be as otherwise specified in the Service Description or Order Document. IBM may withdraw a Cloud Service on 12 months’ notice, or as specified in the Service Description, and IBM will either continue to provide the Cloud Service for the remainder of your unexpired term or work with you to migrate to another IBM Service. IBM may suspend, revoke or limit use of a Cloud Service if in IBM’s sole discretion there is a breach of security, breach of your obligations under the Agreement or violation of law. Charges will continue to accrue for the Cloud Service during any suspension. If the cause of the suspension is reasonably capable of being remedied, IBM will provide you notice of what actions you must take to reinstate the Cloud Service. If you fail to take such actions within a reasonable time, IBM may terminate the Cloud Service.

Liability and Indemnity

IBM’s entire liability for all claims in the aggregate arising from your use of a Cloud Service acquired hereunder will not exceed the amount of any actual direct damages up to 125% of the amounts paid in the prior 12 months for the Cloud Service that is the subject of the claim, regardless of the basis of the claim. This limit applies collectively to IBM, its subsidiaries and contractors. IBM will not be liable for special, incidental, exemplary, indirect or consequential damages, lost profits, business, revenue, goodwill, or anticipated savings.

If a third party asserts in a litigation against you that a Service acquired hereunder infringes that party’s patent or copyright, IBM will defend you against that claim and pay damages that a court finally awards against you or that are included in a settlement approved by IBM, provided that you promptly notify IBM in writing of the claim, supply information requested by IBM, and allow IBM to control the defense and settlement. IBM reserves the right to modify or replace the Service with an equivalent non-infringing one or, if replacement is not reasonably available, to discontinue the Cloud Service and provide a credit for any pre-paid unexpired term. IBM has no liability for claims that include, in whole or part, items not provided by IBM. You are responsible for any violation of law or any third party rights caused by your content or, except as provided in this paragraph, your use of the Service.

Warranties and Disclaimers

IBM warrants it will provide the Cloud Service using commercially reasonable care and skill in accordance with the Services Description. The warranty period is the term of the Service.

IBM DOES NOT WARRANT UNINTERRUPTED OR ERROR- FREE OPERATION OF A CLOUD SERVICE. THESE WARRANTIES ARE THE EXCLUSIVE WARRANTIES FROM IBM. THEY REPLACE ALL OTHER WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OR CONDITIONS OF SATISFACTORY QUALITY, MERCHANTABILITY,  AND FITNESS FOR A PARTICULAR PURPOSE.

Compliance with Laws

Each party remains responsible for complying with laws, rules and regulations applicable to its business, use of a Cloud Service, and content, including applicable export and import laws. A Cloud Service is delivered in, and the choice of forum and law (without regard to conflict of laws) is the laws of England.

General

IBM may use global resources (personnel, affiliates, and resources in locations worldwide) and third party suppliers to support the delivery of Cloud Services. Assignment of this Agreement and the rights and obligations under it, including entitlements to the Cloud Service, is not permitted except to a subsidiary or to a successor organisation by merger or acquisition. Assignment by IBM in conjunction with the sale of the portion of IBM’s business that includes the Cloud Service is not restricted.

You have obtained consent of your employees and contractors for the above purposes and IBM will comply with their requests to access, update, correct or delete their contact information.

You agree that IBM and its subcontractors, including other IBM companies, may process the business contact information of you as a legal entity, your employees and contractors worldwide in furtherance of our business relationship, in compliance with applicable data privacy laws.

The Order Document, the Service Description(s) for the selected Cloud Service(s) and this Agreement constitute the complete agreement for the Cloud Services and supersede any prior discussions or representations regarding the Cloud Services. Nothing in this paragraph shall exclude or limiting liability for fraud.

This Agreement does not confer any rights on any person or party (other than the parties to this agreement and, where applicable, their successors and permitted assigns) pursuant to the Contracts (Rights of Third Parties) Act 1999.

IBM Business Partners are independent from IBM and unilaterally determine their prices and terms. IBM is not responsible for their actions, statements or the offerings they provide under their agreements.



IBM Cloud Services Agreement

IBM Cloud Service Description

Beta Cloud Services for IBM Analytics Performance Blueprints

1.    Cloud Service Description

A Beta Cloud Service is a Cloud Service IBM is developing and testing. You are authorized to use the Beta Cloud Service during the specified beta period for the purpose of evaluating its functionality and to provide feedback to IBM or the third party service provider. IBM may provide additional supporting details and information that apply to your access and use of a Beta Cloud Service. The terms of this IBM Cloud Service Description prevail over those of the Cloud Services Agreement.

2.   Confidentiality and Data Protection

A Beta Cloud Service may not be at a level of performance or compatibility of generally available services IBM markets and is not fully tested, including any data protection and security features. Beta Cloud Services are not designed for use in a production environment or for commercial purposes and any such use is at your own risk. IBM does not guarantee it will make a Beta Cloud Service or any similar services available, or if made available, it will be similar to the Beta Cloud Service. If a generally available service is offered, IBM is under no obligation to offer migration capabilities or services. No integration, configuration or custom services are available.

Beta Cloud Services do not comply with the US-EU and US-Swiss Safe Harbor Frameworks and are not designed to comply with any specific governmental regulation or specific security measures. You agree not to input content that may be subject to any such regulations or required additional security measures.

3.  Charges

Generally there are no charges for use of a Beta Service during the beta period, unless specifically specified by IBM or a third party service provider. If any authority imposes a custom, duty, tax (including withholding tax), levy or fee for the import or export, transfer, access or use of a Beta Cloud Service or third party service, then you are responsible to pay any such amount imposed.

4.    Term

You may use a Beta Cloud Service for the beta period IBM specified or until IBM withdraws or terminated the Beta Cloud Service.

You may terminate use of a Beta Cloud Service at any time by notifying IBM. You are responsible to remove any of your proprietary content you wish to retain prior to expiration or termination of a Beta Cloud Service

IBM may at any time suspend, revoke, limit or refuse participation in or use of a Beta Cloud Service. Content will be destroyed upon the expiration or cancellation of the Beta Cloud Service unless specific migration to the related generally available Cloud Services is available.

5.      Changes

IBM may in its reasonable discretion, change the terms applicable to a Beta Cloud Service, modify the computing environment, or withdraw features of a Beta Cloud Service, in whole or in part by providing notice. Continued use is your acceptance of any such change. If you do not accept a change, you are responsible to discontinue use upon such notice.

6.     Liability and Indemnity

If there are no charges, IBM’s entire liability for all claims in the aggregate arising from your use of a Beta Cloud Service acquired hereunder will not exceed the amount of any actual direct damages up to U.S. $1,000.00 (or equivalent in local currency).

7.     Warranties and Disclaimers

A Beta Cloud Service is provided without warranties of any kind. 

8.     Enabling Software

If a Beta Cloud Service includes enabling software, you may use the enabling software only in association with your use of the Beta Cloud Service for the specified term in accordance with the terms set forth in this Service Description. To the extent that the enabling software contains sample code, you have the additional right to make derivative works of the sample code and use for the Beta Cloud Service.

9.    Additional Information

You agree IBM may use all feedback and suggestions you provide. IBM may use cookies and tracking technologies to collect personally identifiable information in gathering usage statistics and information designed to help improve user experience and/or to tailor interactions with users in accordance with http://www-01.ibm.com/software/info/product-privacy/index.html. Where required by applicable law, you have notified the users and obtained their consent to do all of the above.