Hi, I’m Tom Smith, the IBM project executive for the Rest Easy Hotel project.
Welcome! I am confident that the team will ensure a successful project. The Rest Easy Hotel corporation is a worldwide chain of exclusive resort hotels.
Our goals are to, first, install a computer-based system in each hotel that is linked to the
head office, and second, to develop and deliver the required training.
You, as part of the project team will manage the design, development, and delivery of this training.
Throughout the project you will receive guidance from a mentor, Marjorie McLaughlin. Marjorie just finished running a major system integration project for Coppets-Close hotels, a multi-national hotel chain headquarted in the United Kingdom. So, her experience will be beneficial to the project.
Before I finish, I’d like to introduce Pat DiPesto, executive director for Rest Easy Hotels.
Pat would like speak with you about her main concern, which is staff training.
Good luck! I know we will succeed.