Major Phases in CRM
The two major phases of the CRM framework are solution design and solution delivery.
When suppliers are used on a project, specifications are provided to the supplier candidates. They, in turn, respond with proposals to the IBM project team. Before the final customer contract is signed, a conditional supplier contract must be in place. This conditional supplier contract is confirmed when the customer contract is signed.
Decision checkpoints, or approvals, take place at specific points in the CRM life cycle to ensure that the project is progressing as planned.