GENERAL INFORMATION
Browser requirements
Firewalls and 'pop-up ad blockers'
Fonts
Completion credit for the offering
Microsoft Windows tips









GENERAL INFORMATION

Browser  and viewing requirements

Knowledge Refresh is designed for use with Microsoft Internet Explorer 5.5. Versions of Microsoft Internet Explorer prior to the specified minimum version may not function properly. Other browsers, such as Netscape Communicator, and AOL, are not supported.

Since Knowledge Refresh screens are designed to an 1024x768 format browser window, the offering is best viewed at a screen resolution of 1024x768 or higher.

JavaScript and browser "cookies" must be enabled for this application to function properly. "Cookies" are used to track your progress in the offering. If you know that JavaScript is not enabled or you receive error messages to that effect, do the following:

  1. Use the taskbar at the bottom of your windows desktop to go to the "Internet Explorer" window (or press Alt + Tab as many times as required).
  2. Pull-down the 'Tools' menu from the "Internet Explorer" window.
  3. Select 'Internet Options …'.
  4. Click the 'Security' tab in the top bar of the window.
  5. Click on Internet.
  6. Click 'Custom Level'.
  7. Under the 'Active Scripting' sub-category (found under the 'Scripting' category), make sure that the radio button marked 'Enable' is filled in.
  8. Click OK until you have returned to the offering window.

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Zone Labs Integrity Desktop Firewall and 'pop-up ad blockers'

The Knowledge Refresh screens are dynamically created and controlled by the offering application. Many firewall products, such as "Zone Labs Integrity Desktop" have controls which prevent dynamic screens from being displayed. You must disable any 'Ad Blocking' functions in your firewall product (or if you have a third-party 'Ad Blocker') for this offering to function correctly.

Additionally, 'Cookie Control' and 'Mobile Code Control' should be set OFF. These settings will not compromise the security of your machine.

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Font requirements

Knowledge Refresh is designed to operate only with specific Windows font sizes. If your display settings are configured to use fonts other than default 'Normal size (96 dpi)' fonts, many of the screens in this offering will not display correctly. 

If you observe 'scroll bars' in the title area of the Knowledge Refresh browser window, such as:

If you observer this behavior, it is an indication that you must modify your Windows font settings.

To check and/or modify your Windows font settings:

  1. From the Windows 'Start' button, select 'Settings' and then 'Control Panel'.
  2. In the 'Control Panel' window, select 'Display'.
  3. Choose the 'Settings' tab on the 'Display Properties' page.
  4. You should see a setting for 'Display Font Size' (on some display drivers, this is accessed by using the 'Advanced …' button at the bottom of the 'Settings' tab).
  5. Under 'Display', you should see the phrase 'Normal size (96 dpi)'. If not, select a 'Font Size' that will result in the 'Normal size (96 dpi)' being shown.
  6. Click 'OK' on this page (and any other pages you may have opened while completing this task).
  7. In some cases, Windows will request you to 'Restart' your system. In this case, you will need to do this to cause the new settings to take effect.

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Completion credit for the offering

You must do the following to obtain completion credit for Knowledge Refresh.

  • Complete "Knowledge Refresh for PM Professionals"
  • Complete the "Knowledge Refresh Demographic Profile".

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Microsoft Windows tips

Application windows on your desktop can overlap, and sometimes a window may be completely hidden by another one.

With Microsoft Windows, the Task Bar at the bottom of your desktop will show an icon for each open browser window. If you've "lost" a window, check the Task Bar to see if it's hiding! You can also press Alt+Tab repeatedly in order to circulate through the application windows that are open on your desktop.

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