IBM ServeRAID Support CD for 8i, 8k, 8k-l, and 8s Controllers Supported Adapters: IBM ServeRAID 8i SAS Controller IBM ServeRAID 8k SAS Controller IBM ServeRAID 8k-l SAS Controller IBM ServeRAID 8s SAS Controller NOTE TO SERVICE - Reference RETAIN #N/A (C) Copyright International Business Machines Corporation 1999, 2007. All rights reserved. US Government Users Restricted Rights - Use, duplication, or disclosure restricted by GSA ADP Schedule Contract with IBM Corp. Note: Before using this information and the product it supports, read the general information in "Notices and trademarks" in this document. CONTENTS ________ 1.0 Overview 2.0 Installation and setup instructions 3.0 Configuration information 4.0 Unattended mode 5.0 Web site and support phone number 6.0 Notices and trademarks 7.0 Disclaimer 1.0 Overview _____________ This Support CD provides the firmware and drivers to support the IBM ServeRAID 8i, 8k, 8k-l, and 8s SAS controllers. 2.0 Installation and setup instructions ________________________________________ NOTE: For detailed installation and setup instructions, refer to the IBM ServeRAID Installation Guide (INSTALL.PDF) in the /BOOKS directory of the "IBM ServeRAID Support" CD. The insructions provided here outline the procedure for updating the BIOS and firmware and for creating arrays using the bootable ROM Update Wizard and ServeRAID Manager. 2.1 Updating the BIOS and firmware using the bootable ROM Update Wizard ________________________________________________________________________ The Support CD can be used to update the BIOS and firmware on existing or newly added ServeRAID controllers. To flash all of the 8i, 8k, 8k-l, and 8s controllers in a system, follow the steps below: 1. Insert the "IBM ServeRAID Support" CD into the CD drive; then, turn on the server. 3. Wait for the IBM ServeRAID ROM Update Wizard to start; then, follow the instructions on the screen. NOTE: The BIOS and Firmware can also be updated using diskettes which can be found in the /DISKETTES directory of the "IBM ServeRAID Support" CD. If you are running Windows or Linux, the BIOS and Firmware can be updated through an executable online update which can be found on IBM.com. For detailed instructions on each of these methods, refer to the README accompanying your preferred update media. 2.2 Creating logical drives using the bootable ServeRAID Manager _________________________________________________________________ NOTES: o Skip this step if your ServeRAID controller has already been configured with logical drives. o You must create logical drives on the ServeRAID controller before you can use it. 1. Update the BIOS and firmware on the controller using the steps above. 2. Reboot the system, with the Support CD still in the CD drive. 3. When the ServeRAID Manager starts, you will see an Express/Custom choice on the screen. Choose 'Express' to have ServeRAID Manager automatically create your logical drives. Choose 'Custom' to manually create your logical drives. 3.0 Troubleshooting tips ________________________ 3.1 General ____________ o If you initialize one or more drives in a flashcopy source array, the flashcopy target cannot be deleted. To avoid creating a flashcopy drive that cannot be deleted, you must delete the flashcopy drive first, before you initialize the drives in the source array. o You cannot create a RAID volume using the ACU BIOS configuration utility program for the ServeRAID 8i SAS controller. Use the ServeRAID Manager program, either in desktop or bootable-CD mode, to create RAID volumes for the ServeRAID 8i. o The ACU BIOS configuration utility does not distinguish between RAID volumes, simple volumes, and spanned volumes. It reports all volume types as just a "volume". Use the ServeRAID Manager program to view volume properties. o If you start a server with the "IBM ServeRAID Support" CD in the CD drive, the following warning message might display: You passed an undefined mode number. Press to see video modes available, to continue or wait 30 secs Press the Spacebar to continue starting the "IBM ServeRAID Support" CD. Then, the following message displays and the CD starts: Uncompressing Linux... Ok, booting the kernel. o If you start a server with the "IBM ServeRAID Support" CD in the CD drive and a "boot:" prompt appears, then one of following might be preventing the CD from starting: - The Caps Lock or Scroll Lock is set. - The Shift or Alt keys are held. Press at the boot prompt to continue starting the "IBM ServeRAID Support" CD. o If you start a server with the "IBM ServeRAID Support" CD in the CD drive, and you are unable to eject the CD after exiting the ServeRAID Manager, do the following: 1. Turn off the server. 2. Turn on the server. 3. Press the eject button on the CD drive. o If you are running DOS applications in protected mode, you must add the following lines to the CONFIG.SYS: device=x:\himem.sys device=x:\emm386.exe NOEMS where x is the drive where DOS is installed. o If the IBM Active PCI Eject Wizard fails to stop the ServeRAID controller, stop the ServeRAID Manager service that is running on the server. The IBM Active PCI Eject Wizard displays the following error message: "The device IBM ServeRAID Adapter cannot be stopped because a program is still accessing it." To properly eject the IBM ServeRAID controller, do the following: 1. At a DOS command prompt, type: NET STOP SERVERAIDMANAGERAGENT 2. From the IBM Active PCI Eject Wizard, eject the ServeRAID controller. 3. At a DOS command prompt, type: NET START SERVERAIDMANAGERAGENT o The Caps Lock key is disabled when using the ServeRAID Manager program in bootable-CD mode. o To repair a failed installation of ServeRAID Manager, uninstall the program (ignoring any errors that might be reported), restart your server, and reinstall the program. o When you shut down Windows, you may see the message "unexpected shutdown". This message is displayed if the ServeRAID Manager Agent fails to exit within 3 seconds. It has no effect on file I/O or other system operations and can be ignored. 3.2 Driver update issues _________________________ o When you update device drivers on Windows Server 2003, you may see adapters marked "Not Responding" in the ServeRAID Manager program. When the update is complete, the adapters will be marked "Responding." This is a limitation of the way Windows Server 2003 handles driver updates and has no effect on the system. 5.0 Web information and support phone number _____________________________________________ o You can download new and updated files for IBM products from the IBM Support Web site: http://www.ibm.com/support/ NOTE: For IBM ServeRAID products, type SERV-RAID into the search box on IBM.com o For the latest list of supported operating systems, see the IBM Server Proven - SCSI and RAID Controllers Web site: http://www.ibm.com/servers/eserver/serverproven/compat/us/xseries/controllers/matrix.html o With the original purchase of an IBM hardware product, you have access to extensive support coverage. During the IBM hardware product warranty period, you may call the IBM HelpCenter (1-800-IBM-SERV in the U.S.) for hardware product assistance covered under the terms of the IBM hardware warranty. 6.0 Notices and trademarks ___________________________ IBM and ServeRAID are trademarks or registered trademarks of International Business Machines Corporation in the United States and other countries. Adaptec is a trademark or registered trademark of Adaptec, Inc in the United States and other countries. Windows is a trademark or registered trademark of Microsoft Corporation in the United States and other countries. Linux is a registered trademark of Linus Torvalds. Other company, product, and service names may be trademarks or service marks of others. 7.0 Disclaimer _______________ THIS DOCUMENT IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. IBM DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY WITH RESPECT TO THE INFORMATION IN THIS DOCUMENT. BY FURNISHING THIS DOCUMENT, IBM GRANTS NO LICENSES TO ANY PATENTS OR COPYRIGHTS. Note to U.S. Government Users -- Documentation related to restricted rights -- Use, duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corporation.