This document provides step-by-step instructions for uploading diagnostic data and testcases to IBM secured support servers. IBM provides multiple methods to upload data based on geography, network bandwidth, firewall policies, and government regulations.
Jump to section: (North American Upload Server) (Global ECuRep Upload Server) (Blue Diamond Upload Server)
The instructions in this document make references to generic terms in Italics that will need to be replaced with information specific to the support call and the environment. It is very important that consistent and accurate values be used in place of the Italicized generic terms when collecting, packaging, and uploading the data to ensure the prompt and correct delivery of the data when uploaded.
Generic Term
Replace with
PMR
The full IBM PMR number (e.g., 12345.678.000)..
EMAIL_ADDRESS
Your email address (e.g., you@yourcompany.com)
FROM-DIRECTORY-NAME
Directory with file(s) that need to be uploaded to IBM testcase server(e.g., /tmp/some-dir)
NEW-DIRECTORY-NAME
Brand new directory name (e.g., /tmp/PMR-12345.678.000)
FILES_TO_UPLOAD
The name of the file(s) or "*" for all the files in the directory.
Overview
Step-by-Step Instructions

Step 1:

Prepare

Prior to uploading diagnostic and/or testcase data using any of the listed upload methods, it is recommended that file names be prefixed with the "PMR" (IBM support call) number.

Prefixing the file name(s) with the "PMR" number expedites the delivery of the data and/or testcase to the support team and improves the response and resolution times of the issue being reported.

Once the data has been collected and packaged, follow the instructions for the upload option (below) that works best for the environment and geography.

Option 1:

North American Upload Server

This North American based upload server is available for all customers. Due to its geographic location, uploading to this server may be easier and faster for North American based customers. For customers located in other countries or customers with strict firewall or workstation policies, using the Global ECuRep Upload Server (Option #2) may be a better solution (use this option when other options are not operational).

A. Secure Upload (HTTPS)

Using the secure IBM ID and password provided by your IBM account team or representative, data can be uploaded from a secure browser connection using the URL:

https://testcase.software.ibm.com/

B. Traditional FTP Upload

Each file or multiple files can be uploaded using a traditional FTP site by typing these instructions from a command prompt:

Before uploading, create a brand new directory, copy all the files to be uploaded to the new directory, tar up, compress and upload as below:
# mkdir NEW-DIRECTORY-NAME
# cp /FROM-DIRECTORY-NAME/FILES_TO_UPLOAD NEW-DIRECTORY-NAME
# cd NEW-DIRECTORY-NAME
# tar -cvf - FILES_TO_UPLOAD | compress -c > PMR.#.tar.Z

where:
# is a sequence number like 1, 2 etc. or the date to ensure each file placed on the testcase server is unique

# ftp testcase.software.ibm.com

login: anonymous

password: EMAIL_ADDRESS

cd /toibm/aix

bin

hash

put PMR.#.tar.Z

quit

Option 2:

Global ECuRep Upload Server

The primary web page for the Global ECuRep Upload Server:

http://www-05.ibm.com/de/support/ecurep/

provides complete details for uploading data using the Global ECuRep Upload services. The three most common methods for uploading data are:

A. Secure Upload (HTTPS)

To upload data using a secured browser connection, follow the instructions provided on the web page:

https://www.secure.ecurep.ibm.com/app/upload

B. Traditional Upload (HTTP)

To upload data using a traditional browser connection, follow the instructions provided on the web page:

http://www.ecurep.ibm.com/app/upload

C. Traditional FTP Upload

To upload data using a traditional FTP connection, follow the instructions provided on this web page:

http://www-05.ibm.com/de/support/ecurep/send_ftp.html

Option 3:

Blue Diamond Upload Server

US Federal Health Care regulations require US service companies to provide secure upload servers to protect personal information.

US based customers in the health care industry who have registered for this service can upload data to the Blue Diamond Upload Server:

https://msciftpgw.im-ies.ibm.com/EFTClient/Account/Login.htm

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Document Type:
Instruction
Content Type:
Mustgather
Hardware:
all Power
Operating System:
all AIX Versions
IBM Java:
all Java Versions
Author(s):
Roger Leuckie
Reviewer(s):
Roger Leuckie
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